Customer Service & the Chamber of Secrets

See http://www.trackydacks.com/webstock for the video and full text of the talk. Nobody has more access to your customers, how they think, how they behave, what they want and how they talk than your customer service team. So why don't they just pass that information on to the product and marketing teams? In this Webstock talk I explain what information they have, why it gets stuck, and how to unstick it. Leer menos