Here are the key features of Dual Ring in ETERNITY NE: - When an incoming call arrives for a user, it rings simultaneously both the user's office phone and mobile phone. - This ensures the call is answered quickly even if the user is away from their desk. - If the call is unanswered on both phones, it is forwarded to voicemail. - Users can configure which numbers should have dual ring treatment from their phone settings. - Administrators can also configure default dual ring settings for all users. - It provides seamless reachability for mobile users without missing calls. So in summary, Dual Ring rings both office and mobile phones simultaneously for improved reach

1. Warm Welcome

2. ETERNITY NE
The Next Generation IP-PBX for Small Businesses

3. ETERNITY NE
Presentation Outlook
• Single IP-PBX for All Networks
• Modular Architecture
• Solution Overview
• Advance IP Features
• Mobility Features
• Intelligent Functions
• Voice Mail System
• Simplified Management
• Productivity Boosting Features
• Cost Control Features
• Product Ordering Information
Confidential

4. Back to Contents
Single IP-PBX for All Networks
Confidential

5. ETERNITY NE
Single IP-PBX for All Networks
Key Features ETERNITY NE integrates the legacy and new-generation communication
• Key Attributes technologies to offer a converged solution. It offers connectivity to all
• Variants sought networks – CO, GSM, UMTS (3G) and VoIP on a single platform.
• Trunks-side Connectivity The small businesses can now use the cost-effective Voice over IP (VoIP)
• Extensions-side Connectivity networks for long-distance calling. Mobile networks can be leveraged to
• Overall Connectivity avail the benefits of cost and connectivity and the reliable CO networks still
• Hardware Capacity remain an integral part of the communication system
• User Terminals
Confidential

6. Single IP-PBX for All Networks
Key Attributes
• Analog, GSM/UMTS(3G) and IP Converged Platform
• Modular Architecture
• IP Trunks and Extensions
• GSM/UMTS(3G) Trunks and Extensions
• Enterprise-Grade Features
• Off-Site Mobility with Mobile and IP Extensions
• Integrated Auto-Attendant
• Integrated Voice Mail
• VoIP Call over UMTS (3G)
• Web-based Remote Management
• Compact Footprint
Confidential

7. Single IP-PBX for All Networks
Variants
ETERNITY NE6
> 6 CO (TWT) Lines
> 2 Digital Phones
> 14 Single Line Telephones
> Up to 16 IP Extensions
ETERNITY NE4
> 4 CO (TWT) Lines
> 2 Digital Phones
> 10 Single Line Telephones
> Up to 16 IP Extensions
ETERNITY NE3
> 3 CO (TWT) Lines
> 2 Digital Phones
> 6 Single Line Telephones
> Up to 16 IP Extensions
ETERNITY NE2
> 2 CO (TWT) Lines
> 2 Digital Phones
> 4 Single Line Telephones
> Up to 16 IP Extensions
Confidential

8. Single IP-PBX for All Networks
Trunk-side Connectivity
GSM
SIP Proxy UMTS (3G)
CO (TWT)
ETERNITY NE
IP
SIP Proxy
Confidential

9. Single IP-PBX for All Networks
Extension-side Connectivity
SLT 1
Analog Phones
GSM/UMTS
Mobile SLT 14
(3G)
Extensions
DKP 1
Digital Key Phones
DKP 2
IP
IP Extensions
Mobile
Remote IP Extensions SIP Client
IP Phone Softphone WLAN
Router
Confidential

10. Single IP-PBX for All Networks
Overall Connectivity
SLT 1
Analog Phones
Mobile
GSM/UMTS Extensions SLT 14
SIP Proxy (3G)
DKP 1
Digital Key Phones
CO (TWT)
DKP 2
IP
IP Extensions
SIP Proxy Door Door
Phone Lock
Mobile
SIP Client
Remote IP Extensions IP Phone Softphone WLAN
Router
Confidential

11. Single IP-PBX for All Networks
Hardware Capacity
ETERNITY NE NE2 NE3 NE4 NE6
CO Ports 2 3 4 6
Single Line Telephones 4 6 10 14
Digital Key Phones 2 2 2 2
VoIP Trunks* 4 4 4 4
IP Extensions* 16 16 16 16
GSM/UMTS(3G) Trunks* 2 2 2 2
Simultaneous VoIP Calls 8 8 8 8
Door Phone with Relay* 1 1 1 1
Voice Mail System* 4 Channels 4 Channels 4 Channels 4 Channels
37 Mail Boxes 37 Mail Boxes 37 Mail Boxes 37 Mail Boxes
Voice Messages 16 Messages of 14 Seconds Each
For Auto-Attendant, Voice Prompts, Voice Help
Ethernet Port 1 1 1 1
Power Supply External Adaptor - 24DC, 1.5A
* Optional and Field Pluggable Module
Confidential

12. Single IP-PBX for All Networks
User Terminals
NEO10 EON48
Analog Phones (SLT) Digital Key Phones (DKP) Mobile Phones as Extensions
SETU VP
IP Phones Mobile Phones with SIP
SIP Client Soft phones
Confidential

13. Single IP-PBX for All Networks
User Terminals - IP Phones
• 3 SIP Accounts
• Multiple-Programmable Keys
• 6x24 and 2x24 Character Display
SETU VP248P
• Auto Configuration
• Multiple Call Handling
• Peer-to-Peer Calling
• PoE (Optional)
• Phone Book
• Voice Mail Key SETU VP248S
Confidential

14. Single IP-PBX for All Networks
User Terminals - Digital Key Phones
• 6x24 and 2x24 Character LCD Display
• 16 Programmable Keys
• 17 Touch-Sense Keys
EON48P
• Touch-Sense Keys
• Full Duplex Speaker Phone
• Headset Interface
• LCD Contrast and Brightness Control
• 3-Position Desktop Mounting
EON48S
Confidential

15. Single IP-PBX for All Networks
User Terminals - PC based Digital Key Phones
EONSOFT EONSOFT with DSS
Confidential

16. Single IP-PBX for All Networks
User Terminals - Single Line Telephones
• Phonebook Entries: 80
• 76 Caller ID Memory
• Message Wait Indication
• Battery Free Operation of CLIP
• Speaker Phone
• Handset Volume Control: 4 Levels
• One-Touch Speed Dial
• Cellular Phone RFI Noise Immunity NEO10
• Data Port with RJ11 Jack
• Colors: White and Black
Confidential

17. Single IP-PBX for All Networks
Third-Party Terminal Support
• Single Line Analog Telephones
• SIP based VoIP Phones
• SIP based VoIP Softphones
• SIP based VoIP Door Phones
• Mobile Phones/PDAs with SIP Client
Confidential

18. Back to Contents
Modular Architecture

19. ETERNITY NE
Modular Architecture
Key Features ETERNITY NE comes in a standard configuration of CO (TWT) lines and
• VoIP Server Module analog and digital extensions to satisfy initial basic requirements of start-up
• GSM Module businesses.
• UMTS (3G) Module Its Modular design offers the flexibility to integrate GSM, UMTS (3G) and
• Door Phone Module VoIP on the same platform in form of optional field-pluggable modules.
• Voice Mail System Moreover, Voice Mail functionality and Door Phone connectivity can also
be availed as an optional module.
An Organization can thereby choose its own preferred mix of
communication technologies and functionality and integrated them as and
when desired.
Confidential

20. Modular Architecture
VoIP Server Module
• VoIP Server Card with Built-in SIP Registrar and Proxy Server
• 8 VoIP Channels
• 4 VoIP (SIP) trunks
• 8 IP Extensions Built-in, Expandable up to 16 with IP8 License
• Audio Codec: G.711A/µ, G.729A/B, G.723, GSM-FR, iLBC
Confidential

21. Modular Architecture
GSM Module
• GSM Port for Voice Calls
• Maximum 2 Modules at a time
• Quad-Band Operation
Frequency Band (MHz): GSM850, EGSM900, DCS1800, PCS1900
Confidential

22. Modular Architecture
UMTS (3G) Module
• Make Calls with Superior Voice Quality over UMTS (3G) Network
• Make VoIP Calls with Registering Proxy Servers over UMTS (3G) Network
• UMTSA Module
UMTS (3G) Port for Voice Calls for USA and Compatible Networks
Frequency Band (MHz) - Tri-band: WCDMA 850/1900/2100
• UMTSE Module
UMTS (3G) Port for Voice Calls for Europe and Compatible Networks
Frequency Band (MHz) - Tri-band: WCDMA 900/1900/2100
• Maximum 2 Modules at a Time
Confidential

23. Modular Architecture
Door Phone Module
• Module to Connect a 4-Wire Door Phone
• A Relay Contact to connect Relay Activated Device (I.e. Door Lock/Release device)
• Physical Connector Type: RJ45
Confidential

24. Modular Architecture
Voice Mail System
• Mail Boxes for Individual Users
• Greets Four Callers Simultaneously
• Support up to 576 hours of Conversation Recording
• Onboard USB Port to enable Voice Mail System
• 2 GB USB Flash Drive supplied as default with VMS License
• Expandable Up to 32 GB (576 Hours)
Confidential

25. Back to Contents
Solution Overview

26. Solution Overview
Application Scenario
Mobile Workers
GSM/UMTS(3G)
Network
Teleworkers: Australia
Mobile IP Extensions
India Office
Office Employees: SLT & DKP
IP Phone
IP
Employees working DKP
from Home
CO (TWT)
SLT
Mobile Workers ETERNITY NE Softphone
CEO’s Desk IP Softphone
GSM/UMTS(3G)
GSM/3G Mobile Extensions Network
Confidential

27. Solution Overview
Office Communication Solution
• Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity
• Variety of User Terminal Options to suit Flexible Working Environment
Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones
• Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost
CO Trunk Lines, GSM, UMTS (3G) and VoIP (SIP) Trunks
• Multi-Party Conference Enhances Collaboration and Speeds up
Decision Making
• Forward Calls on Mobile Phone ensures No Lost Opportunities
• Forward Voice Mail on Email in Non-availability in Office

28. Solution Overview
Teleworkers Solution
• Extended Office for Employees Working From Home or Remote Site
• Make and Receive Office Calls from Convenient Working Location
• Transparent Functioning as if working from Office
• Access to IP-PBX features from User Location
• Anywhere Access to Voice Mail via Email Notification
• Boon for Overseas Employees or Remote Site Workers

29. Solution Overview
Mobile Workers Solution
• Office Communication on the Go
• Ideal Solution for Employees who keep Travelling across the Geography
• Use GSM or UMTS (3G) Mobile Phones as Office Extensions
• Use Mobile Phones with SIP Client as Office Extensions
• Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc.

30. Back to Contents
Advanced IP Features

31. ETERNITY NE
Advanced IP Features
Key Features ETERNITY NE is an all-integrated IP-PBX with embedded Registrar, Proxy
• Call Forking and Presence Server. Up to 16 local or remote IP extensions can be
• Portable Extensions registered with Registrar Server. The integrated Proxy server performs
• Presence and IM various call control functions. NE can also register itself as a client with the
• VoIP Call over UMTS (3G) SIP proxy of a service provider. The services availed thereby can be
• Dynamic DNS shared among the various IP Users i.e. IP key phone, Softphone or any
• Peer-to-Peer Calls device with SIP client.
Confidential

32. Advanced IP Features
Call Forking
• Same credentials such as User name and Authentication Password can be entered in three different IP terminals
• All three devices now works as a single extension to make/receive calls
• In event of an incoming call, all three devices rings
• User can attend call from convenient device
Laptop with
Softphone
PSTN/GSM
/UMTS(3G)
/VoIP
Employee
not at Desk
ETERNITY NE
The same desk call is
Attempted on two IP devices
with same credentials
Mobile with
SIP Client
Confidential

33. Advanced IP Features
Portable Extensions
• Carry Same Contact Number across the Globe
• Register IP extension for anywhere in the World
• IP extension can be IP Phone, Softphone or Any mobile with SIP Client
• Seamless Feature Deliver y over Remote IP Extensions
• Accessibility to IP-PBX features same as Local Extension
Confidential

34. Advanced IP Features
Presence and IM
• Identify the Presence and Mode of Communication just before you Make a Call
• Status of Availability - Online, Offline
• User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc.
• Preferred Mode of Communication - Call, Text Messaging
• Reduce the Number of Failed Call Attempts
• Integrated Presence Server of NE maintains and distributes the Status of all IP users
Confidential

35. Advanced IP Features
VoIP Call over UMTS (3G)
• Make VoIP calls via over UMTS (3G) SIM inserted in ETERNITY NE
• VoIP calls can be Made in Absence of Wired Internet Connectivity
• Remote Workers can User DISA to use this Facility
ITSP Proxy
GSM/UMTS
(3G)
ETERNITY NE
Confidential

36. Advanced IP Features
Dynamic DNS (DDNS)
• Automates the Discovery and Registration of the Server’s IP Address on the Public Network
• Fluctuating Dynamic IP of the Server is Mapped to a Unique Domain Name (DNS)
• Remote Users can Connect to the Server Using the Non-Altering DNS
• Benefit:
 Prevents Reconfiguring of Systems Every Time a Network Infrastructure Changes
 Useful When Remotely Accessing the IP-PBX Connected to Ones Home or Office IP Connectivity,
Usually Configured for a Dynamic IP
Confidential

37. Advanced IP Features
Peer-to-Peer Calls
• Place VoIP calls without Involving a Proxy Sever
• End User devices can be SLT, DKP or IP extensions located at anywhere in the world
• IP Addresses of Various SIP Devices Can be Programmed in a Peer-to-Peer Table
• 900 Such Entries Can be Programmed
• Shorter Extension Codes Can be Defined in Place of Long Number Strings/Addresses
SLT
DKP WAN IP
WAN
ETERNITY NE Router Router IP Phone
302
IP Phone
Confidential

38. Advanced IP Features
Peer-to-Peer Table
2001 192.168.1.10
2002 192.168.1.125
2010 192.168.1.145
Confidential

39. Back to Contents
Mobility Features

40. ETERNITY NE
Mobility Features
Key Features Business today has crossed geographic boundaries and so organizations
• Mobility Extensions tend to have more and more branch offices along with the workforce
• Dual Ring (Mobile Twining) roaming in-between the branches. These mobile workers leave back their
• DISA – Automatic extensions at the office desk and stay disconnected or user multiple
• Call Back on Mobile devices and contacts – work, home and mobile phone numbers. The more
• SIM Balance Inquiry/Recharge devices one use, the more contact-IDs need to remember.
ETRENITY NE offers mobile extensions for field workers to facilitate with
seamless mobility and office communication on the go to improve the
productivity.
Confidential

41. Mobility Features
Mobility Features
• Mobile Phones as PBX Extensions
• Field Users can access Telephony Features from their Mobile Phones
• Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to
Voice Mail, etc. while Roaming
201
DKP
230
202
SLT
GSM/UMTS(3G)
Network Coverage 228
IP Phone
ETERNITY NE
231
229
232 IP Softphone
Field Mobile Workforce Office
Confidential

42. Mobility Features
Dual Ring (Mobile Twinning)
• NE Routes Incoming Call on Desk phone to a User Mobile on the Go!
• Both Desk phone and Mobile Rings Simultaneously
• User can Pick up the Call from any of the Two Terminals
Desk Phone
CO/GSM
Caller /UMTS(3G)
VoIP
Mobile Phone
Confidential

43. Mobility Features
DISA - Automatic
• Automatic Access to System Features and Facilities from Remote Location
• User can Call on DISA enabled Trunks and access following Features:
 Make Calls to Internal Extensions
 Make Calls on External Numbers using System Trunks
 Activate/Deactivate Features
 Programming/Administer the System
• No need to dial DISA login code and Station Number-password
• 999 Numbers can be Programmed in DISA – CLI Authentication Table
Confidential

44. Mobility Features
Call back on Mobile
• When a Caller places a Missed on Any of the Trunk (CO, GSM/3G or VoIP), NE Automatically Gives a Call back
• On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator
• Caller’s Numbers should be Programmed in Trusted Caller’s List
Caller Leaves Missed Call on Any
of the NE Trunks Port and
PSTN/GSM System Initiates Auto Call back
/UMTS(3G)
/VoIP
Auto-Attendant
Sales Person
Operator
ETERNITY NE
DID
Confidential

45. Mobility Features
SIM Balance Inquiry and Recharge
• No Need to Remove SIM from GSM/UMTS(3G) Module for Balance Inquiry or Recharge
• Recharge / Inquire the SIM Balance from Web-based Management
*141*
*123*04#
just Rs3/Day. To act, dial
Dial *44*26# Ckt scrore at
Local-30p/min, 30days.
32.5350. RC26, V2V
Current balance is
Balance Inquiry
Number
Provider
Reply from Service
56#
901234
345678
*140*12
Numbe
Recha
Confidential

46. Back to Contents
Intelligent Functions

47. ETERNITY NE
Intelligent Functions
Key Features ETERNITY NE delivers all advance features and functions to small
• Auto-Attendant businesses such as remembering access codes for easy and speed
• Automatic Number Translation dialing, forwarding calls to desired extension, establishing conferencing
• Caller-ID based Routing circuits for multi-party conversations, re-attempting calls at unsuccessful
• Door Phone Connectivity trials, screening live calls, recording conversations and many other.
• Incoming CLI Modification Incoming calls can be automatically directed to specific users or distributed
• Least Cost Routing among a group. Outgoing calls are attempted via the most cost-effective
• Logical Partitioning network and dial plans can be flexibly assigned for different users as per
• Off-Hook Alert time of calling.
• Return Call to Original Caller
• Scheduled Call Forward
• Live Call Supervision
• Voice Message Applications
Confidential

48. Intelligent Functions
Auto-Attendant
• Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all
• Keep your Organization Running 24x7
• Enhance the Customer Calling Experience
• Greet your Customers in Local Language
• Greetings as per Time of the Day – Morning, Evening and Off Hours
• Enable Customer to Enjoy the Self-service Experience
• Customers can Reach to Desired Extension without the help of an Operator
Confidential

49. Intelligent Functions
Auto-Attendant
1 Calling Joseph PSTN 2
GSM/UMTS
/VoIP
Caller Welcome
Welcome to ABX Inc. ! Greetings
Please Dial Extension Number
7-Dial by Name 3
8-Leave a Message
5-Listen Promotional Scheme
9-Go to Operator
0
Calling Activity:
1 4
Call The Person you wish to talk is Dialed Extension Number: 501
Disconnect not available. Please dial… Dial by Name: Joseph, Dial 567
# 1 to retry
9 to go to operator Call Established
8 Presenting Other Options 5
0 to go to initial node
# to disconnect Joseph
9 7 6 501
Smith
502
Operator
No Answer User Busy Sara
503

50. Intelligent Functions
Automatic Number Translation
• No Need to Remember Additional digits to be Added or
Removed while Placing a Call
• Modify the Dialed Number by adding Specific Area Code or
Country Code Automatically
• Simply Dial Large Numbers by Entering String of Short
Numbers
Confidential

51. Intelligent Functions
Caller-ID based Routing
NE Checks Incoming CLI with the
Incoming Call First Lands On the
Operator’s Extension and then
Numbers Stored in Programmed
CLI Table and to the Appropriate it
Transferred Directly Transfers
Extension
to the Respective Extension
Caller gets Directly Connected to
Desired Extension
Ideal Route
PSTN
ETERNITY NE
MD’s Residence
MD’s Extension
Operator
Actual Route
Scenario 1 Normal Routing No Need of Operator to
Route Calls
Scenario 2 CLI based Routing
Confidential

52. Intelligent Functions
Door Phone Connectivity
• An Option of Connecting Single 4-Wire Door-Phone and Relay Activated Device
• On Pressing Button provided on Door Phone, the Programmed Extension Rings
• User can Talk to the Person at the Door
• If Door Lock Release device is Connected with DOP, the User can Open the Door and let the Visitor in
• Interface via Optional Door Phone Module
• Physical Connector Type: RJ45
Confidential

53. Intelligent Functions
Incoming CLI Modification
• Insert Area Code, Country Code or International Prefix before the Dialed Number Automatically
• Users need not Remember complicated Region Codes
• Shortens the dialing of Lengthy Numbers
Confidential

54. Intelligent Functions
Least Cost Routing
• Automatically Selects the Most Economical Route for Each Outgoing Trunk Call
• Comprehensive LCR
• 3 Types of LCR:
 Time based
 Number based
 Combination of Time and Number based
• Call made Outside the Organization are always at Least Possible Cost
VoIP
6
987
7 6 899
+15
+15768999876 09998396496 2630555 263055
5 PSTN
0 99
98 3
964
ETERNITY NE 6 9
GSM/3G
Confidential

55. Intelligent Functions
Logical Partitioning
•Allow or Deny Calls in-between CO, Mobile or VoIP networks
•Comply Country Specific Telecom Regulations
Confidential

56. Intelligent Functions
Off-Hook Alert
• NE generates Error Tone on User Extension if not Placed Properly
• Users with DKP and IP Phones gets Text Message ‘Hang Up’ on Screen
• For Users with SLT, Off-hook alert is given to Operator Extension
Confidential

57. Intelligent Functions
Return Call to Original Caller (RCOC)
• Boon for the Big Organization where Group of Trunks shared by Number of Users
• If the Called Person does not Pick up the Call in event of Missed Call or Busy
• Called party can Directly Reach to the Concern person without any Delay
• Bypass Operator and Auto-Attendant
• Saves time of the Caller and Reduces Hassel for Operator to ask who has Called
• Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks
GSM
/UMTS(3G)
/VoIP
301
System Stores Calling Party’s no. with its When the User Calls Back, Call Gets
Extension Port Routed to the Same Extension
Confidential

58. Intelligent Functions
Scheduled Call Forward
• Forward Desk calls to Different Number as per Day or Night Time
• Destination Numbers can be Other Extension, External Number or Voice Mail
• For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time
Confidential

59. Intelligent Functions
Live Call Supervision
• Get the Information of Calls Made/Received by an Extension being Supervised on Your CLI Telephone
• Information can be Acquired During a Live Call or On Need Basis
• Information of the Last Dialed Call can also be Displayed on Monitoring Station
Confidential

60. Intelligent Functions
Voice Message Applications
• Guide the Caller in Various Call Making Situations such as:
 Day/Night Greetings
 Wrong Number Dial/Dial-by-Name
 Initial Guidance
 Busy/Transfer/No Reply
• 16 Voice Messages of 14 Seconds each can be stored in Internal Memory of NE
• Messages can be Played in Events such as Music-on-Hold, Alarms, DISA, Auto Redial, Night Mode and
Emergency
Confidential

61. Back to Contents
Voice Mail System

62. ETERNITY NE
Voice Mail System
Key Features An efficient Voice Mail System can work wonders for your organization
• Voice Mail to Email productivity. The one that can provide efficient call management and
• Conversation Recording accurate messaging saves precious time of your employees, yet allowing a
• Personalized Greetings non-interfering work environment.
• Message Notifications The Integrated Voice Mail in ETERNITY NE is designed to deliver all
• Call Taping possible voice applications which typically require an external Voice Mail,
• Live Call Screening such as personalized greetings, voice mailboxes for individual users,
• Broadcast Message multiple message notifications, voice mail to email, conversation recording
etc.
Confidential

63. Voice Mail System
Voice Mail to Email
• Incoming Voice Mail is forwarded to User’s Email account
• Notification can be made With or Without Attachment
Confidential

64. Voice Mail System
Conversation Recording
• The User can Record his Conversation in his Personal Mail Box
• The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages
• Extremely Useful Feature for Organizations that works on Verbal Commitments
Confidential

65. Voice Mail System
Personalized Greetings
• While Leaving a Voice Mail, Caller hears Greetings/Messages Personalized by Mailbox User
• Different Greetings/Messages can be played according to 4 different Time Zones
• Each Caller is Greeted with Pre-recorded Messages as per prevailing time of the Day
 i.e. Morning, Afternoon, Evening
• Different Greeting Messages can be Played/Recorded for Working, Non-working hours, Holidays or Festivals
Confidential

66. Voice Mail System
Message Notifications
• Notify a User about incoming Voice Message by Following ways:
 LED Indication on Dedicated Voice Mail Key
 Shattered Dial Tone
 Voice message on Off-Hook
 Email Notification
• Immediate Notification
 Instant Notification about new Message in his Mailbox Every time on arrival of New Message
• Scheduled Notification
 Notification for 3 times per Day as per User Defined Time and Number only on arrival of New Voice Mail
• User can log on to the Mailbox and Retrieve the Messages
• Notifications can be sent to Different Numbers during different Time-zones
Confidential

67. Voice Mail System
DISA - Automatic
• Calls To/From Specific Numbers can be Taped if Required
• One Call can be Taped at one time
• Separate Mailbox can be defined for Taped Call Storage
Confidential

68. Voice Mail System
Live Call Screening
• A Station can Interrupt and Speak to Caller while Leaving a Message to the VMS
• Forward calls to VMS and Attend, if Important
• Feature is Available on IP Key Phone and Digital Key Phone
Confidential

69. Voice Mail System
Broadcast Message
• Broadcast Message to All or Multiple Number of Mailboxes at the Same time
• Broadcast Messages such as Sudden Holiday Announcement, Hosting of an Event, Seminar etc.
CO/GSM/ Internet
UMTS/VoIP
General
Voice Mail
Manager Broadcast
Teleworkers
Voice Mail
Head Office Employees
Confidential

70. Back to Contents
Simplified Management

71. ETERNITY NE
Simplified Management
Key Features The Enterprise-grade features and functionalities offered by ETERNITY NE
• SMDR Reports (CDR) with Cost requires no special training or high-level of expertise.
Calculation
ETERNITY NE comes with built-in web server functionality making it
• CLI Detection
possible to configure the system from remote location, saves time and cost
• Ease of Installation
of providing essential technical support. Multiple Languages and Country
• Localization
specific parameters helps configuring NE quickly and easily and dedicated
• Remote Management
RJ11 ports simplifies connectivity and cabling hassles.
• Flexible Numbering Plan
• System Status
Confidential

72. Simplified Management
SMDR with Call Cost Calculation
• Call Detail Record of Outgoing, Incoming and Internal Calls
• 6000 Outgoing, 5000 Incoming and 1000 Internal Calls
• Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis
• Structured Call Charges – based on the Outgoing Trunk used for Dialing
• Options of Fixed, Unit wise and Percentage wise Service Charge
• Charges on Special days can be Defined
• Call Rates can also be Defined based on the Time-Zone
• Print SMDR Reports can be Printed in Online and Offline Mode
Confidential

73. Simplified Management
SMDR Report - Sample
Confidential

74. Simplified Management
CLI Detection
• NE Supports CLI on CO (TWT), GSM, UMTS(3G) and VoIP Trunks
• Supports DTMF and FSK Analog CLI
• Displays CLI on SLT, DKP and IP Key Phones
• Time and Date Display on FSK CLI
• CLIR for Internal Calls
Confidential

75. Simplified Management
Ease of Installation
• Easy Installation makes it possible to handle NE even by End Users
• Compact and Foot Print to suit Every Work Environment
• Convenient Mounting Options:
 Wall Mount
 Table-Top
 19” Rack Mount
• Dedicated RJ11 ports for Plug-n-Play Operation
Confidential

76. Simplified Management
Localization
• ETERNITY NE can be Configured to Meet the Telecom Standard where it is Installed
• Language support: English, French, Spanish, German, Russian, Portuguese and Italian
• Configured for:
 Time Zones
 Day Light Saving
 Date-Time Format
 ISDN Variants
 CLIP Variants
 Impedance
Confidential

77. Simplified Management
Global User Groups
• Multiple Extensions can be Grouped under a User Group
• Incoming Call the Extensions Ring as per the Assigned Priorities
• On receiving a Call, the Extensions Rings according to the assigned Priorities
• Group Members can Spread across Different Geographic Locations
Confidential

78. Simplified Management
Remote System Management
• Built-in Web-server Functionality for Remote Programming,
• Saves Time and Cost of Technical Support
• Two Programming Access Modes
 System Administrator (SA)
 System Engineer (SE)
• Supported Languages
 English, French, German, Portuguese, Spanish, Italian
Confidential

79. Simplified Management
Flexible Numbering Plan
• Flexible Extensions Numbering Plan for Simplicity of Use
• Extensions Numbers can have Up to 6 Digits
• Flexible Numbers can be assigned to Security Extensions, CEOs, Teleworkers and Office Employees
Confidential

80. Simplified Management
System Status
• Identify the Status of various Parameters from a Single Window
• Status of following Parameters can be Known:
 Voice Mail Memory
 CO Trunks
 Mobile Trunks
 SIP Trunks
 SIP extensions
 Network Parameters
Confidential

81. Back to Contents
Productivity Boosting Features

82. ETERNITY NE
Productivity Boosting Features
Key Features ETERNITY NE delivers advanced function and feature to reduce the
• Alarms and Reminders administration time and help user to focus on the core business activities.
• Auto Answer These features enhances the collaboration among the local and dispersed
• Auto Call Back employees and fastens the overall decision making.
• Auto-Redial NE can redial a number until it gets connected, form a conference at a
• Busy Lamp Field (BLF) scheduled time, indicate the activity status of a user via BLF, identify
• Conference (Multi-Party) different callers via distinctive ringing, give priority to calls from important
• Conference Dial-in numbers and lot more.
• Distinctive Ringing
• Priority
Confidential

83. Productivity Boosting Features
Alarms and Reminders with Snooze
• Set Once/Repeat Alarm for All Users
• Alarm Snooze Ensures that no Alarms get Missed
• Alarms Types: Automated or Operator Served
• Generate Report of Non Served Alarms
• Alarm Notification Type:
 Voice Mail
 Auto Generated Voice Message
 Music on Hold
 Operator
Confidential

84. Productivity Boosting Features
Auto-Answer
• Enable an Operator to Answer Incoming Calls Automatically
• No need to Pick up the Handset or Press Speaker Phone Key Again and Again
• If Headset is used then Incoming Call Speech can be Heard Directly
• Saves Time and Effort
Confidential

85. Productivity Boosting Features
Auto Call Back
• User Need not to wait for a Busy extension to get free
• As soon as destination extension number becomes free, NE generates a call back
When Boss Answers
Calling... AsDialed Extension Free,
Secretary Becomes
Auto Gives Back
PBX Call RBT
Extension NE Generates Ring at Boss’s Extension
Secretary Busy
Enabled
toRinging
Secretary Extension Ringing
Secretary
Boss
Already in
Conversation
Employee Confidential

86. Productivity Boosting Features
Auto-Redial
• Relieve User from Manual Redialing of a Busy Number
• ETERNITY NE Keep Dialing a Busy Number repeatedly till it gets Connected
• Whenever Call goes Through it Informs User by giving him a Ring
• Three Number can be Set for Auto Redial
Confidential

87. Productivity Boosting Features
Busy Lamp Field (BLF)
• A Busy Lamp Field is An Array of Extension Status Lamps
• An Extension Can Bear Different Statuses Such as:
 Busy, Ringing or Idle
• If a User’s Class of Service (Cos) is Provisioned, An Extension User Can Monitor the Status of Another Extension
• Based on Extension Status, the Operator Can Decide to Either Transfer a Call Directly or Else Pick Up a Call In
case Called Extension is Busy
Confidential

88. Productivity Boosting Features
Conference - Up to 6 Participants
Office Employees
GSM
Logistics & Transportation UMTS/3G
Reception
00
Local LAN
Factory Workers
Internet
ETERNITY NE
Field Sales Person PSTN
(Mobile SIP Client)
Technical Support Team Confidential

89. Productivity Boosting Features
Conference Dial-in
• Callers can join in a conference by dialing a conference dial-in code at a pre-defined time
Logistics & Transportation GSM/UMTS
3G Up to 6 People can be
Reception
included in single Dial-
in Conference
Local LAN
Factory Workers
Internet
Sr. Manager-Production
ETERNITY NE
CO
Field Sales Person
(Mobile SIP Client)
Technical Support Team Sr. Manager-Sales
Confidential

90. Productivity Boosting Features
Priority
• Allows Certain Calls to have Higher Priority of Access over Others
• Calls from Trunk, Important Extension Numbers can be given Priority
PSTN/GSM
/Internet
Sr. Manager Call 2
With Normal Priority
Call 3
With Highest Priority Internet
Local LAN
Call 1
With Normal Priority Customer Care Department
Remote Office
Sr. Manager’s Call
gets through
Technical Support-Head Office
Confidential

91. Back to Contents
Cost Control Features

92. ETERNITY NE
Cost Control Features
Key Features ETERNITY NE ensures each and every call made outside the office to
• Call Budget on Extensions happen at least incurred cost. It delivers comprehensive cost control
• Call Budget on Trunks features such as budgeting on Trunks and Extensions, Disconnection of
• Call Duration Control Longer Conversations, Free of Cost communication with field employees.
• CUG over GSM/UMTS(3G) These features help small businesses to be cost effective in telecom cost
• Toll Control and save on telephony bills.
Confidential

93. Cost Control Features
Call Budget on Extensions
• Control the Use of Trunk Resources
• Set Monthly Call Budget for Individual Extension
• Exceeding the Budgeted Value, Extension is Barred from Calling Facility
• Budgeted Value can be Cleared Manually or Automatically Every Month
Confidential

94. Cost Control Features
Call Budget on Trunks
• Control the Use of Trunk Resources
• Set Monthly Call Budget for Individual Trunks
• Trunks – CO, GSM, UMTS (3G), VoIP (SIP)
• Exceeding the Budgeted Value, Trunks doesn’t allow Further Outgoing Calls
• Budgeted Value can be Cleared Manually or Automatically Every Month
Confidential

95. Cost Control Features
Call Duration Control
• Cost Control Feature to Limit Lengthy Conversations
• Disconnect Ongoing calls after a Pre-defined Duration
• User is Notified via a Warning Tone before the Disconnection of Call
• Control can be Exercised for All/Selective Users
Confidential

96. Cost Control Features
CUG over GSM/UMTS(3G)
• Communicate with Field Employees at Zero Call Cost Incoming Number:
+91 9999900005
• Insert as many as Two CUG SIMs in Two GSM/UMTS(3G) Modules
• Any Call made to Field Employee is routed via CUG SIMs of Module +91 9999900001
+91 9999900005
GSM/UMTS +91 9999900002
(3G)
GSM/UMTS
(3G) Card
Confidential

97. Cost Control Features
Toll Control
• Assign Call Privileges/Permissions to Individual Users
• Allow or Deny Certain Numbers to be Dialed
• Allow or Deny Calls during Day and Night Hours
Confidential

98. Back to Contents
Product Ordering Information

99. ETERNITY NE
Ordering Information
PRODUCT DESCRIPTION
ETERNITY NE2 PBX with 2 CO, 2 Digital and 4 Single Line Telephone Ports
ETERNITY NE3 PBX with 3 CO, 2 Digital and 6 Single Line Telephone Ports
ETERNITY NE4 PBX with 4 CO, 2 Digital and 10 Single Line Telephone Ports
ETERNITY NE6 PBX with 6 CO, 2 Digital and 14 Single Line Telephone Ports
OPTIONAL MODULE DESCRIPTION
ETERNITY NE VoIP SERVER 8 VoIP Channels to connect 4 SIP Trunks and 8 VoIP Users
ETERNITY NE IP8 License to Enable 8 IP Users
ETERNITY NE GSM GSM Port for Voice Calls
ETERNITY NE UMTSA UMTS (3G) Port for Voice Calls for USA and Compatible Networks
ETERNITY NE UMTSE UMTS (3G) Port for Voice Calls for Europe and Compatible Networks
ETERNITY NE VMS Voice Mail System to Attend 4 Simultaneous Calls with Mailboxes for Individual Users
ETERNITY NE 4WDP 4-Wire Door Phone Port with a Relay Contact

100. Thank You

101. • Type of Presentation: Product Presentation
• Number of Slides: 100
• Revised on: 17th March 2011
• Version-Release Number: V1.R2
For Further Information Please Contact:
Email ID: Info.Telecom@MatrixComSec.com
Visit us at www.MatrixComSec.com