14. Communicates
Event
Emergency
Fixing
E-mail
Phone
User Journey
Pay Rent
Get the Keys
Touchpoints
PayPal
Key Host
Front Office
Payment
e-mail with
info
Authorize
Event
Drop Keys
Organise
Flat
Communicate
Neighbors
Send e-mail
with info
Last check up
Instructions
The Business
Ulf is a professional AirBnB host from Berlin. Because
he travels quite often (his girlfriend lives in another
It is quite common that people come to Berlin to celebrate something with a group of friends, what happens
also quite often is the need to emergencial repairs due
to accidents... He does not mind the problems (since he
charges the guests for the damages).
I really would love to...
To reduce my
Get better
rates in AirBnb
Monday, December 2, 13
Back Office
Check Paypal
account
Fixin
Analysis of
the situation
to reduce the
communication
more energy
Schedule
specialist
Pa
15. MOCK UP = SENSORIAL EXPERIENCE
(SHAPE, SIZE...)
Monday, December 2, 13
26. Prototype
•
•
To give the nurses social strength by giving them community visibility
A platform for a community of health professionals sharing information about (e.g.) diseases and
treatments, road conditions for mobile clinics, daily problems, complaints and concerns, disease
outbreaks, conditions at the farms...
A space for complaints, like a new/digital Rufina who is the “mother” of her group of nurses absorbing
their complaints
Bring awareness about your existence, your work and your problems to the public.
Connect, express, spread awareness, protest, (play)
•
The nurses see value in sharing information (about them and their work) amongst each other and with
the public.
•
Which kind of information is valuable to share
•
There is a need for community in order to improve the working conditions
Monday, December 2, 13