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Process Assurance
The ‘Assurance’ of Best-in-Class Processes
      http://maveric-systems.com/process-assurance.html
Are you still stuck with?

                   Multiple vendors
                   handling different
                 process improvement                            One process
                 initiatives eg. one for,
                                                               improvement
                                                            initiative not dove
                                                                                    Assurance
                 Service management,                         tailing with other     in silos!
                   one for SDLC and                          existing initiatives
                     another for test
                          process




2




    27-Dec-12                               ©Maveric Systems Limited
Maveric’s PROCESS ASSURANCE Services
                 An end-to-end process assurance service Be it, SDLC, test process, IT
                service management or IT risk governance . We offer consulting services
                           for your entire technology adoption life cycle.

                                                                                                        Now you can
                      Our unique Assurance only business model combines upstream
                       defect prevention with robust downstream defect detection                       focus on your
                                                                                                    business while we
                     Program                  Process                        Application
                     Assurance               Assurance                       Assurance                 assure you the

                    Requirement Lifecycle   IT service management           Managed Test services
                                                                                                         best-in-class
                    services                consulting                      Testing packaged
                    Testing packaged        Software process                applications                      process
                    applications            improvement                     Functional testing
                    Program Health Check    Test capability enhancement     Test Automation           frameworks for
                                            IT governance, risk &           Performance testing
3                                           compliance consulting
                                                                            Security testing        your organization


    27-Dec-12                                            ©Maveric Systems Limited
Process Assurance Service offering

                Process Assurance
                                                                            Identify & introduce best practices from
                                       IT Service Management                proven IT service management models to
                                                                            better align business & IT, improve IT service
                                              Consulting                    quality, achieve regulatory compliance while
                                                                            enabling the business to grow.


                                                                            Improve application quality and realize
                                    Software Process Improvement            tangible business benefits while enabling
                                                                            organizations to quickly adapt to customer
                                                                            demands and unforeseen business changes.


                                                                            Provide a comprehensive portfolio of services

                                    Test Capability Enhancement
                                                                            anchored around Test Process Framework to
                                                                            help organizations maximize their return from
                                                                            testing initiatives


                                                                            Support organizations in putting in place a
                                       IT Governance, Risk and              business focused IT Risk and Governance
                                                                            framework by taking integrated IT risk
                                        Compliance Consulting               management approach of risk evaluation,
4                                                                           response and governance




    27-Dec-12                                    ©Maveric Systems Limited
Process Assurance Service Portfolio
                                                                  Service Verticals

                           IT Service Management       Software Process                 Test Capability       IT Governance, Risk and
                                  Consulting            Improvement                      Enhancement           Compliance Consulting



                                    ITIL®            CMMI® for Development            Process Assessment       COBIT®/ISO IEC 38500
                Services




                           Configuration & Release
                                                              Agile                    Process Definition           ISO 27001
                           Management Consulting



                               ISO/IEC 20000                                        Test Environment Design           BCP/DR



                             CMMI® for Services                                         Tool Selection               PCI DSS


                                                                                       Test Compliance
5




    27-Dec-12                                            ©Maveric Systems Limited
MAVERIC’S
            IT Service Management
            Consulting




27-Dec-12     ©Maveric Systems Pvt Ltd
Voice of the Customer

                IT projects are                                 Lack of
                                          IT infra
                delivered late                               understanding
                                        expenses are
                   and over                                  between IT and
                                         excessive
                    budget                                     customers


                 Unbalanced               Focus on
                                                               Inadequate
                   blend of               systems
                                                             responsiveness
                 technology,            management
                  people and             not service
                                                              to required
                   processes            management              changes
7




    27-Dec-12                     ©Maveric Systems Limited
Service Offering
                                                     ITSM Consulting
                                             Configuration &
                                                 Release                                                                                              CMMI® for
                         ITIL®                                                                               ISO/IEC 20000
                                              Management                                                                                               Services
                                               Consulting

                Assessment and              Assessment and                                            Gap analysis and business                  Business system analysis
                benchmarking                benchmarking                                              system review                              and review

                Process framework design    Technology Enablement                                     Awareness,                                 Process definition and
                & adoption                                                                            Implementation &                           adoption
                                            Definition and                                            Internal audit training
                Tools and solutions build   implementation                                                                                       CMMI Intro & Appraisal
                up                                                                                    Process definition and                     Team member training
                                                                                                      implementation support
                Accredited Training                                                                                                              Organizing appraisal and
                Courses                                                                               Organizing certification                   post assessment
8

                                                    ® ITIL is a registered Trade Mark of the Cabinet Office of UK government
                                                    ® CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University
                                                    ® ISO is a trademark of the International Standards Organisation.



    27-Dec-12                                               ©Maveric Systems Limited
Service Overview
                ITIL®                                                             CM & RM Consulting
                • Maturity assessments focused on defining and                    • Improve existing process or create the next
                  determining the current status in each area.                     generation build and release model for your
                                                                                   organization including
                • Service process framework design focused on
                  building and deploying the strategic IT Service                 •Asses the gaps in current policies and processes
                                                                                   which needs to be addressed during CMDB
                  Management solution
                                                                                   implementation
                • Service measurement and improvement                             •Provide short term and long term resources to
                                                                                   manage releases for you



                ISO/IEC 20000                                                     CMMi® for Services
                •Asses current service management systems against                 •Review of current management system against CMMi
                 the standard                                                      SVC standard
                •ISO/IEC 20000 awareness training to achieve the                  •Process definition for appropriate CMMI SVC
                 certification                                                     processes
                •Provide guidance to implement the defined service                •Implementation support for painless deployment of
                 management processes                                              new processes
9               •Post certification support to help you during                    •Organize appraisers best suited for your needs and
                 surveillance visits                                               provide post-implementation support


    27-Dec-12                                          ©Maveric Systems Limited
MAVERIC’S
            Software Process
            Improvement




27-Dec-12     ©Maveric Systems Pvt Ltd
Voice of the Customer
                  Gaps between                     Falling
                 project lifecycle,                                           Uncontrolled
                                                  Customer
                  methodologies                                               requirements
                 and governance                  satisfaction



                                              Poor project                    Uncontrolled
                 Unmanaged
                                              planning and                        sub-
                  changes
                                                 tracking                      contractors



                                  Increasing
                                                                   Delayed
                                  production
                                                                   projects
11                                  defects


     27-Dec-12                          ©Maveric Systems Limited
Service Offering

                              SDLC Process Improvement

                  CMMI® for Development                                                 Agile

                   SDLC        Process     Training -      Organizing        SCRUM/      CMMI to       Agile
                  analysis    definition    CMMI®           appraisal         Kanban       Agile     coaching
                 and review      and        Intro &         and post        Implemen-   alignment      and
                              adoption     Appraisal       assessment          tation               workshops
                                             Team
                                           member


12




     27-Dec-12                                   ©Maveric Systems Limited
Service Overview
                             CMMI® for
                                                                                                 Agile
                            Development
                 • Review of current SDLC process against CMMI®              • Facilitate sprint planning to create a backlog
                   DEV standard                                                for the next sprint

                 • Process definition for appropriate CMMI® DEV              • Work with your teams on release planning to
                   processes                                                   create a roadmap to guide the project

                 • Implementation support for painless                       • Deliver training to provide a shared
                   deployment of new processes                                 understanding of Scrum methodology and
                                                                               terminology
                 • Organize appraisers best suited for your needs
                   and provide post-implementation support                   • Support implementation of an agile approach
                                                                               in order to satisfy the CMMI® model, help
                                                                               clients map the agile practices to CMMI®
                                                                               process areas
13




     27-Dec-12                                           ©Maveric Systems Limited
MAVERIC’S
            Test Capability
            Enhancement




27-Dec-12     ©Maveric Systems Pvt Ltd
Voice of the Customer


                                                                High number of
                 Testing takes too
                                          Large effort is         Production
                  much time & is
                                         spent on Testing         failures and
                    Expensive
                                                                change requests



                 Test environments       Testing is always
                                                                   Unable to
                 are not available        on the critical
                                                                 justify ROI of
                 or have integrity          path of the
                       issues                                   testing projects
                                              project

15




     27-Dec-12                       ©Maveric Systems Limited
Test Capability Enhancement Services

                                  1
                                          Process
                                        Assessment




                 5      Test                                       2    Process
                     Compliance                                        Definition
                                         Testing
                                        Center of
                                        Excellence



                                                              Test
                        4     Tool
16
                                                    3     Environment
                            Selection
                                                            Design

     27-Dec-12                          ©Maveric Systems Limited
Service Overview
                                       Testing Center of Excellence

                                      •Evaluate the existing testing and interfacing SDLC processes vis-à-
                 1      Process        vis best of the breed industry frameworks such as TPI Next, TMMi to
                      Assessment       identify improvement opportunities and determine short, long term
                                       actions to address them.

                                      •Develop a comprehensive test process framework encompassing
                 2     Process
                                       policy, strategy and processes to be used by testing organization
                      Definition       aligned with organizations SDLC and ITSM frameworks.

                                      •Assess and redesign of test environments addressing application
                   Test Environment
                                       test requirements providing a roadmap for recycling/purchase of
                 3       Design        equipment and define test environment management practices.

                                      •Assists the customer in procuring, configuring and implementing
                                       the required test tool set based on an in-depth study of tool
                 4   Tool Selection    requirements of the organization and comparative analysis of tools
                                       available in the market.

                                      •Assists in ensuring that test process improvements are
                 5 Test Compliance     institutionalized, improvements are done when needed and
17                                     determine if intended ROI is met.




     27-Dec-12                          ©Maveric Systems Limited
Testing Center of Excellence




18




     27-Dec-12              ©Maveric Systems Limited
MAVERIC’S
            IT Governance, Risk &
            Compliance Consulting




27-Dec-12     ©Maveric Systems Pvt Ltd
Voice of the Customer


                                                IT Failure &                       IT and business
                 Lack of focus on            security breaches
                   governance                    impacting
                                                                                     strategy not
                                                 reputation                             aligned



                                                                        Negative
                                Inadequate IT                        perception of
                               related metrics                      IT’s contribution
                                                                       to business

20




     27-Dec-12                           ©Maveric Systems Limited
Service Offering

                       IT Governance, Risk & Compliance Consulting
                    COBIT® /
                     ISO IEC                ISO 27001                          BCP/ DR               PCI DSS
                      38500
                 Gap Analysis               ISO 27001 assessment &         Implement business      Enhance cardholder
                                            gap analysis                   continuity plan based   data security by
                 Governance policies                                       on BS25999 standard     complying against PCI
                 implementation             ISO 27001 Standard                                     DSS Standard
                                            implementation
                 COBIT –related trainings                                                          Appraisal through
                 and workshops                                                                     approved QSA

                 COBIT-based Audits

                 IT Risk Assessments
                 based on COBIT Controls

21




     27-Dec-12                                      ©Maveric Systems Limited
Our Clients




                                               National Information Center

22




     27-Dec-12      ©Maveric Systems Limited
For further information on brochure, case studies
                           and whitepapers. Reach us at

                           processassurance@maveric-systems.com

                      http://maveric-systems.com/process-assurance.html

                                     +91 44 2820 7690

23




     27-Dec-12                           ©Maveric Systems Limited

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Maveric - Process Assurance Services

  • 1. Process Assurance The ‘Assurance’ of Best-in-Class Processes http://maveric-systems.com/process-assurance.html
  • 2. Are you still stuck with? Multiple vendors handling different process improvement One process initiatives eg. one for, improvement initiative not dove Assurance Service management, tailing with other in silos! one for SDLC and existing initiatives another for test process 2 27-Dec-12 ©Maveric Systems Limited
  • 3. Maveric’s PROCESS ASSURANCE Services An end-to-end process assurance service Be it, SDLC, test process, IT service management or IT risk governance . We offer consulting services for your entire technology adoption life cycle. Now you can Our unique Assurance only business model combines upstream defect prevention with robust downstream defect detection focus on your business while we Program Process Application Assurance Assurance Assurance assure you the Requirement Lifecycle IT service management Managed Test services best-in-class services consulting Testing packaged Testing packaged Software process applications process applications improvement Functional testing Program Health Check Test capability enhancement Test Automation frameworks for IT governance, risk & Performance testing 3 compliance consulting Security testing your organization 27-Dec-12 ©Maveric Systems Limited
  • 4. Process Assurance Service offering Process Assurance Identify & introduce best practices from IT Service Management proven IT service management models to better align business & IT, improve IT service Consulting quality, achieve regulatory compliance while enabling the business to grow. Improve application quality and realize Software Process Improvement tangible business benefits while enabling organizations to quickly adapt to customer demands and unforeseen business changes. Provide a comprehensive portfolio of services Test Capability Enhancement anchored around Test Process Framework to help organizations maximize their return from testing initiatives Support organizations in putting in place a IT Governance, Risk and business focused IT Risk and Governance framework by taking integrated IT risk Compliance Consulting management approach of risk evaluation, 4 response and governance 27-Dec-12 ©Maveric Systems Limited
  • 5. Process Assurance Service Portfolio Service Verticals IT Service Management Software Process Test Capability IT Governance, Risk and Consulting Improvement Enhancement Compliance Consulting ITIL® CMMI® for Development Process Assessment COBIT®/ISO IEC 38500 Services Configuration & Release Agile Process Definition ISO 27001 Management Consulting ISO/IEC 20000 Test Environment Design BCP/DR CMMI® for Services Tool Selection PCI DSS Test Compliance 5 27-Dec-12 ©Maveric Systems Limited
  • 6. MAVERIC’S IT Service Management Consulting 27-Dec-12 ©Maveric Systems Pvt Ltd
  • 7. Voice of the Customer IT projects are Lack of IT infra delivered late understanding expenses are and over between IT and excessive budget customers Unbalanced Focus on Inadequate blend of systems responsiveness technology, management people and not service to required processes management changes 7 27-Dec-12 ©Maveric Systems Limited
  • 8. Service Offering ITSM Consulting Configuration & Release CMMI® for ITIL® ISO/IEC 20000 Management Services Consulting Assessment and Assessment and Gap analysis and business Business system analysis benchmarking benchmarking system review and review Process framework design Technology Enablement Awareness, Process definition and & adoption Implementation & adoption Definition and Internal audit training Tools and solutions build implementation CMMI Intro & Appraisal up Process definition and Team member training implementation support Accredited Training Organizing appraisal and Courses Organizing certification post assessment 8 ® ITIL is a registered Trade Mark of the Cabinet Office of UK government ® CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University ® ISO is a trademark of the International Standards Organisation. 27-Dec-12 ©Maveric Systems Limited
  • 9. Service Overview ITIL® CM & RM Consulting • Maturity assessments focused on defining and • Improve existing process or create the next determining the current status in each area. generation build and release model for your organization including • Service process framework design focused on building and deploying the strategic IT Service •Asses the gaps in current policies and processes which needs to be addressed during CMDB Management solution implementation • Service measurement and improvement •Provide short term and long term resources to manage releases for you ISO/IEC 20000 CMMi® for Services •Asses current service management systems against •Review of current management system against CMMi the standard SVC standard •ISO/IEC 20000 awareness training to achieve the •Process definition for appropriate CMMI SVC certification processes •Provide guidance to implement the defined service •Implementation support for painless deployment of management processes new processes 9 •Post certification support to help you during •Organize appraisers best suited for your needs and surveillance visits provide post-implementation support 27-Dec-12 ©Maveric Systems Limited
  • 10. MAVERIC’S Software Process Improvement 27-Dec-12 ©Maveric Systems Pvt Ltd
  • 11. Voice of the Customer Gaps between Falling project lifecycle, Uncontrolled Customer methodologies requirements and governance satisfaction Poor project Uncontrolled Unmanaged planning and sub- changes tracking contractors Increasing Delayed production projects 11 defects 27-Dec-12 ©Maveric Systems Limited
  • 12. Service Offering SDLC Process Improvement CMMI® for Development Agile SDLC Process Training - Organizing SCRUM/ CMMI to Agile analysis definition CMMI® appraisal Kanban Agile coaching and review and Intro & and post Implemen- alignment and adoption Appraisal assessment tation workshops Team member 12 27-Dec-12 ©Maveric Systems Limited
  • 13. Service Overview CMMI® for Agile Development • Review of current SDLC process against CMMI® • Facilitate sprint planning to create a backlog DEV standard for the next sprint • Process definition for appropriate CMMI® DEV • Work with your teams on release planning to processes create a roadmap to guide the project • Implementation support for painless • Deliver training to provide a shared deployment of new processes understanding of Scrum methodology and terminology • Organize appraisers best suited for your needs and provide post-implementation support • Support implementation of an agile approach in order to satisfy the CMMI® model, help clients map the agile practices to CMMI® process areas 13 27-Dec-12 ©Maveric Systems Limited
  • 14. MAVERIC’S Test Capability Enhancement 27-Dec-12 ©Maveric Systems Pvt Ltd
  • 15. Voice of the Customer High number of Testing takes too Large effort is Production much time & is spent on Testing failures and Expensive change requests Test environments Testing is always Unable to are not available on the critical justify ROI of or have integrity path of the issues testing projects project 15 27-Dec-12 ©Maveric Systems Limited
  • 16. Test Capability Enhancement Services 1 Process Assessment 5 Test 2 Process Compliance Definition Testing Center of Excellence Test 4 Tool 16 3 Environment Selection Design 27-Dec-12 ©Maveric Systems Limited
  • 17. Service Overview Testing Center of Excellence •Evaluate the existing testing and interfacing SDLC processes vis-à- 1 Process vis best of the breed industry frameworks such as TPI Next, TMMi to Assessment identify improvement opportunities and determine short, long term actions to address them. •Develop a comprehensive test process framework encompassing 2 Process policy, strategy and processes to be used by testing organization Definition aligned with organizations SDLC and ITSM frameworks. •Assess and redesign of test environments addressing application Test Environment test requirements providing a roadmap for recycling/purchase of 3 Design equipment and define test environment management practices. •Assists the customer in procuring, configuring and implementing the required test tool set based on an in-depth study of tool 4 Tool Selection requirements of the organization and comparative analysis of tools available in the market. •Assists in ensuring that test process improvements are 5 Test Compliance institutionalized, improvements are done when needed and 17 determine if intended ROI is met. 27-Dec-12 ©Maveric Systems Limited
  • 18. Testing Center of Excellence 18 27-Dec-12 ©Maveric Systems Limited
  • 19. MAVERIC’S IT Governance, Risk & Compliance Consulting 27-Dec-12 ©Maveric Systems Pvt Ltd
  • 20. Voice of the Customer IT Failure & IT and business Lack of focus on security breaches governance impacting strategy not reputation aligned Negative Inadequate IT perception of related metrics IT’s contribution to business 20 27-Dec-12 ©Maveric Systems Limited
  • 21. Service Offering IT Governance, Risk & Compliance Consulting COBIT® / ISO IEC ISO 27001 BCP/ DR PCI DSS 38500 Gap Analysis ISO 27001 assessment & Implement business Enhance cardholder gap analysis continuity plan based data security by Governance policies on BS25999 standard complying against PCI implementation ISO 27001 Standard DSS Standard implementation COBIT –related trainings Appraisal through and workshops approved QSA COBIT-based Audits IT Risk Assessments based on COBIT Controls 21 27-Dec-12 ©Maveric Systems Limited
  • 22. Our Clients National Information Center 22 27-Dec-12 ©Maveric Systems Limited
  • 23. For further information on brochure, case studies and whitepapers. Reach us at processassurance@maveric-systems.com http://maveric-systems.com/process-assurance.html +91 44 2820 7690 23 27-Dec-12 ©Maveric Systems Limited