SlideShare una empresa de Scribd logo
1 de 65
Descargar para leer sin conexión
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Empowering your MidMarket and Large Enterprises projects with Cisco UC platforms
Massimiliano Picchi
VP Sales
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle at a glance
• Imagicle Apps on Cisco GPL Solutions Plus and more
• Imagicle Business Edition Pack – special for Cisco BE6K
• Getting started – how to become Imagicle Partner
• Imagicle App Suite – quick overview
• Imagicle Referrals
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle is an historical, loyal Cisco Preferred Solution Developer
Partner widely recognized for the ease of use and manage of its
solutions and the quality of its support
• born in 2010, merging 20+ years of experience of Stonevoice and Telcen
• A complete Application Suite empowering Cisco UC platforms
• A full portfolio for any platform, any customer, any vertical, perfect for enabling
migration from legacy PBX to Cisco UC
• Supporting hybrid enviroments with Cisco, Alcatel, Avaya, Aastra, Microsoft, Siemens…
• Scalable from SMB to large Enterprises
• Suitable for Commercial, Enterprise, Government-Public Sector, Healthcare, Edu…
• A reliable organization
• Complete support for presales, sales, customizations and post sales
• 34 people, 10 people for sales and marketing, 6 people for support
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• 100% Indirect, Light & Scalable business model
• E-licensing
• 30 days free Try&Buy - full features free download
• Web 2.0 advanced Professional Services and Full Support Services
• International footprint
• 35%+ business is outside Italy, special focus in EMEA
• Fully aligned with Cisco strategy and Go To Market
• 3 Imagicle apps: Billing-IP Fax Server-Directory available on Cisco GPL (2012)
• one of the fews worldwide Cisco Preferred Solution Developer
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
150+ countries
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• A unique software suite with all essential
applications to enable your communications
• Out of the box and simple to use from your IP phone,
web, Windows client and free smartphone/tablet Apps
for Apple iOS and Android
• Monitoring and alarms included
• Availble in 5 languages
• Attendant Console, CTI in 8 languages (arabic included)
• Ready to scale from 25 up to 25,000 users
• Compatible with Cisco UC platforms:
CUCM 6.x-7.x-8.x-9.1, HCS, BE 6000
• Fully integrated with Cisco UC and Microsoft AD
• Running on real or virtual servers
• Full co-residency on Cisco UCS
• MS Windows OS Certified 32-64 bit
• Windows Server 2012 (verified, official certification is coming)
• Windows Server 2008 R2
• Windows 8 - 7 - Vista
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
UC
Accounting
& Billing
IP Fax Server
Directory
Service and
“Caller ID”
Phone Lock
Attendant
Console,
CTI
Queueing
for AC
more
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
UC
Imagicle
Fax
Imagicle
Supervisor
Imagicle
Contacts
With Cisco Jabber integration
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• 3 Application Suite releases per
year which include all
enhancements and new
functionalities for all products
• Spring - February issue
• Summer – June issue
• Winter - November issue
• Major & minor upgrades are available to
all customers with an active Imagicle
Care contract or while purchasing a
license upgrade
• Enhancements based upon
partners’ and customers’
community
• Roadmap is available online to
general public
• www.imagicle.com/go/roadmap
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
extra-savingswithfullco-residency
• The Imagicle Stonevoice Application Suite for Cisco UC can run
in full co-residency on the same VM of CUCM over UCS
• Learn more on www.imagicle.com/go/UCS
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle Care
You work, it works
• An excellent service, fullfilling
customers’ expectations
• Imagicle Care Basic
• minor upgrades + standard
support
• 1 year included in every product
• 3 years for Business Edition Pack
• Imagicle Care Gold
• Minor & Major upgrades
• SLA based on ticket priority
• remote support and more
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Good news for Cisco Channels
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• A dedicated Application Suite
for Cisco UC including 3
essential apps:
• Billy Blue’s 4 - Accounting & Billing
• StoneFax - IP Fax Server
• Speedy Enterprise - Directory Services
& Caller ID
• + 2 free mobile apps for Apple iOS and
Android devices, Imagicle Fax and Imagicle
Contacts, with Cisco Jabber integration
• Available for purchasing
directly from Cisco and its
distributors at the standard
collaboration discount
http://cisco.imagicle.com
with
Cisco Jabber
integration
CUCM 9.1
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Cisco MidMarket Collaboration Promotion for Cisco BE6K,
Imagicle Apps are officially available in the EMEAR promo
• +18% discount on top of collaboration discount
• Solution Incentive Program – SIP available for
• Imagicle Blue’s Attendant Enterprise - attendant console
• Imagicle Queue Manager Enterprise – ACD
• Imagicle Billy Blue’s 4 - accounting & billing
• Imagicle StoneFax – IP Fax Server
• Imagicle Speedy Enterprise – Directory services & Caller ID
• Up to +12% discount on the whole project , on top of collaboration discount
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved. Confidential
Imagicle
Business Edition Pack
All the apps you need for your Cisco Business Edition 6000
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Customers need to add essential UC applications to the new
Cisco BE6K, starting from IP Fax Server and Attendant
Console, to Billing, Directory - Caller ID, PhoneLock … for
• matching specific requirements and accelerating the ROI
• granting continuity from legacy system-services
• providing an easier migration experience
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved. Confidential
• Cisco BE6K dedicated bundle with
enterprise solutions ready to go for
MidMarket Customers, at a very
special price!
• 1 suite, 40% off list price for each app
• Attendant Console with queueing, IP Fax
Server, Billing, Directories and caller ID look-
up
• + 3 mobile applications: Imagicle Fax, Imagicle
Supervisor and Imagicle Contacts
• Integrated with Cisco Jabber
• Running on a single server
• 3 years Imagicle Care Basic included
• 3 special options to enhance the
offering
With Cisco Jabber integration
The pack can
be activated
only with
Cisco BE6000
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• All the apps run on the same single virtual machine
• Imagicle is the first partner allowed for Co-Residency on BE6K,
lowering the TCO, with 1 appsuite running on 1 vm
• Simplified and quick installation - Imagicle Virtual Appliance
• a vm including MS Windows Server and Imagicle AppSuite preinstalled
• ready for running a free trial period of 30 days (both MS WinSRV OS and Apps)
• can be activated simply purchasing a license
• ready to be deployed in 10’ and configured in few hours
• Importing users from Cisco BE6K or MS AD, adding IP Addresses,
SIP Trunk and basic things to go
• Modular and scalable
• All the apps can be expanded as
well new ones can be activated simply
purchasing a license
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
complete,modularandscalable
Imagicle
product
code
description
Attendant Console
with queueing
IP Fax
Server
Accounting
& Billing
Directory
& Caller ID
Imagicle
Care BASIC
Value of
apps
included
Bundle
End User
Price
IMCBE-64L Imagicle BE Pack 64 1 users + 4 channels 2 channels 64 users 64 users 3 years 8,050 € 4,850 €
IMCBE-120L Imagicle BE Pack 120 2 users + 8 channels 2 channels 120 users 120 users 3 years 12,100 € 7,250 €
IMCBE-250L Imagicle BE Pack 250 2 users + 8 channels 4 channels 250 users 250 users 3 years 15,150 € 9,100 €
IMCBE-350L Imagicle BE Pack 350 3 users + 8 channels 8 channels 350 users 350 users 3 years 21,750 € 13,050 €
IMCBE-500L Imagicle BE Pack 500 3 users + 8 channels 8 channels 500 users 500 users 3 years 24,250 € 14,550 €
For projects including 500 users or more, you can upgrade each pack with relevant upgrade licence codes, available in price
list, and benefit from «Fit Better» option to obtain a 20% discount on upgrade codes or other missing products.
VAT not included.
This bundle is available for purchasing from Imagicle only and Imagicle partnership’s discount will be applied for this offer.
The pack can
be activated
only with
Cisco BE6000
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
availableonlyifpurchasedtogetherwithaPack
Fit
better
•20% discount from List
Price to upgrade Pack
applications or when
purchasing new
applications
Care
better
•Upgrade to Imagicle Care
Gold 3 years by adding
25% of Pack list price
Start
better
•Imagicle Professional
Services for a trouble-
free assisted product
installation.
Only 1,800 €
Standard partnership’s discount
will be applied for all the options
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Starting the business together
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
faster,smarter,easier!
• A Partner Program tailored for your company with a
dedicated Partner Engagement team and 3 simple steps
for getting started
• Dedicated, assisted app installation in your lab-production enviroment
• Sales, Presales and Tech free trainings
• 3 customers for creating your internal success stories
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
ataglance
• The 10 keys for a successful partnership
1. Higher discount levels on the Imagicle List price
2. Joint Go To Market plans for special projects
3. Sales and Presales team for projects and tenders
4. Project team for customization requests
5. Partner’s Area with online pricelist, configurator, deal registration and more
6. Co-marketing tools
7. NFR Licenses of all Imagicle apps for internal use and lab
8. Free Technical, Presales and Sales trainings
9. Priority Support
10. 3 assisted installations for creating you internal success cases
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Quick Overview
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Savetimeandmoneywithvirtualfaxmanagement
1. Easy and powerful software solution to de-materialize fax management
2. Offers many means of sending and receving faxes; supports any email client/server
3. Available to all Company employees, with personal fax number (DDI) or fax group
Cisco UC
T.38
with G711 fallback
H.323 - SIP
PSTN
ANY
web browser
ANY
document
HTTP
HTTPS
PRINT
ANY Mail
Server including
MS Exchange
and IBM Lotus
Domino
ANY
e-mail client
Imagicle AppSuite Server
StoneFax
COMPATIBLE
network MFP
ScantoFax
APPS
for Android,
iPhone/iPad
3G/Wi-Fi SMTP
POP3
IMAP
(SSL)
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Fax subject
StoneFax reserved
email account
Recipient’s number
Recipient’s
name
Fax body
1. Private and secure fax access through own e-mail or web user’s account
2. Supports many document formats for sending: PDF, World, Excel, PowerPoint,
TIFF, JPG, PNG…
3. Protocol numbering management, with automatic centralized documents storage
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Faxsend&receivefrommobilehasneverbeensoeasy
UC
Imagicle
Fax
Imagicle Fax allows fax
send & receive straight
from your smartphone or
tablet, wherever and
whenever you are
• Requires Imagicle StoneFax
Free App avaliable for Apple iOS and
Android smartphones and tablets
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
enterprisefeaturesmadeeasy
Main Features Imagicle StoneFax – rel. Spring 2013
Scalability
50 FoIP channels per server, with up to 10 server cluster (500 channels).
Unlimited users
User experience Web portal, any email client, Imagicle Fax for Android and Apple
Supported file format Ready for Pdf, jpg, doc(x), xls(x), rtf, bmp, jpeg, gif, tiff
Email server support
SMTP, IMAP and POP3 with SSL support both on premise (Exchange,
Lotus,..) and cloud (Office365, Gmail, ..)
Protocol and environment
Embedded SIP, H.323
T.38 and G.711 passthrough
Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV
Advanced functionalities
MFP Support, Print incoming faxes and copy on ext.storage, DDI and
internal CLI routing, CRM integration, FDR , group faxing
Business continuity and Disaster recovery (HA) Yes, complete
Hardware and software requirements
Real or Virtual (vmware) server with MS Windows Server 2003/2008
32/64 bit and 2008 R2 and 2012 64 bit
Roadmap info available on www.imagicle.com/go/roadmap
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
IdealOperatorConsoleforyourCustomerservice
1. Stellar, easy to use, best in class functionalities. 8 languages available
2. Integrated with phone and rich presence, corporate directories and QME queues
3. Certified for all operators, also for short-sighted or blind employees
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Customers’WelcomeSolutionyouwerelookingfor
1. Enhanced ACD with multiple queues support, advanced call distribution algorithms, customizable welcome voice
prompts, VIP management, calendar management, camp-on queues, voice prompts in 6 languages included
2. Outstanding control for Supervisors with real-time data and stats accessible from web, desktop and even iPad
3. Operator Console indipendent, QME allows queued calls viewing even from IP phone. Fully integrated with
Imagicle’s own attendant console solution (Blue’s Attendant)
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
YourCustomerServiceisalwaysundercontrol
UC
Imagicle
Supervisor
With Imagicle Supervisor
you can control and
manage in real time
Customer Service’s
queues and agents from
everywhere
• Requires Imagicle Queue
Manager Enterprise
Free App for iPAD
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
topfeaturesnice2see
Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013
Scalability 50 operators, 100 queues and 10.000 BLF per server
Directories
Max 250.000 contacts.
From CUCM, LDAP/AD and from any source with embedded connectors.
Speedy Entperise - server side advanced directories with XML services, optional.
Messages and Music in Queue
Yes, full and customizable through web interface per Queue
Time-based scheduling of queues with different treatments and messages
Camp on
Yes, transfer to busy extensions with automatic queuing and fallback to operators after
timeout
Historical Reports Yes, full and Web based out of the box reports for queues and agents
Supervisor Yes, from PC (require CAL) and iPAD (Free)
CUPS and Lync integration Yes (in Summer 2013 – ETA end of June)
Notes against person Yes (in Summer 2013 – ETA end of June)
SMS Yes, with out of the box and configurable sms providers
Roadmap info available on www.imagicle.com/go/roadmap
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
topfeaturesnice2see
Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013
Accessibility support Yes, with JAWS script
Robustness
Full. Calls are distributed to phones and can be answered even if the console PC
hangs
Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV
High Availability Yes
System alarms via email and SNMP Yes (SNMP in Summer 2013 – ETA end of June)
SDK for bespoke integration Yes
G.729 Yes
Server Hardware and software
requirements
Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and
2008 R2 and 2012 64 bit
Client Hardware and software
requirements
PC or Citrix thin client with MS Windows XP/Vista/7/8 32/64 bit
Roadmap info available on www.imagicle.com/go/roadmap
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
easycontactssearch,callmanagement&click-to-dial
1. Full CTI phone control for inbound & outbound calls with call pop-up integrated
into your CRM (Salesforce included and SDK available for your CRM/ERP)
2. Click-to-call from any application and colleagues’ phone presence display
3. Global search in all corporate and personal directories with a single search
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Advanceddirectoryand“CallerID”service
1. XML directory service for Cisco IP phones, to manage internal and
external contacts, personal, group, department, public, imported and
synchronized from any Database, CRM, ERP, Groupware,…
2. Caller ID service – identifies caller party for all your contacts and shows
it on phone display
3. Click-to-call from web and mobile App, integrated with Cisco Jabber
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
colleaguesandcontactsatyourfingertips
UC
Imagicle
Contacts
Imagicle Contacts looks
for all your contacts with
a single search in your
local, private and public
Company Phonebooks,
and even in your Linkedin
• Cisco Jabber integration
• Linkedin integration
• Imagicle Speedy required
Free apps for your iPhone-iPad.
Coming soon for your Android devices – Spring 2013
Cisco Jabber
and Linkedin
integration
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Main features Cisco BE 6000 v9.1 Speedy Enterprise
Corporate Directories (internal extensions) One Unlimited
Public Directories with external contacts No Unlimited
Department (Group) Directories with external contacts No Unlimited
Personal Directories (per user)
One
(manually feeding)
Unlimited
Synchronization with LDAP (and Active Directory)
one LDAP only for
internal extensions
Unlimited
for each Directory
Synchronization with groupware
(ERP/CRM/Exchange/Lotus/Salesforce/ODBC…)
No
Yes
free meta module
Caller Identification
internal
extensions only
internal ext. and
external contacts
Multidept. directories in a multisite scenario No Yes
PBX smart migration (Directory services in a
multivendor network scenario )
No
Yes
CUCM + Cisco BE 6k
+ CUCME
and legacy PBX‘s
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Monitoringandanalyzingphonetraffic.
1. Easy and ready-to-go dashboard, alarms and reports, with email scheduler
2. Full costs control and inbound/outbound/internal traffic analysis, with grouping
support in a multi-level FAC, cost centers ierarchies
3. Site-country-timezone-currency-cluster-platform-carrier based reports
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Main Features Imagicle Billy Blue’s 4 – rel. Spring 2013
Scalability
Up to 25.000 extensions with standard licensing.
More available as special project
User experience
Multilanguage web portal, reports automatically sent by email and integration in
company intranet/CRM
Supported PBXs Cisco and a lot of traditional PBX, even in Hybrid environments
Reports
On extensions, departments, cost centers, destinations, trends, Client Matter
Codes, Costs, Trunk usage, Realtime dashboard
Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV
Advanced functionalities
Alarms on events, export and schedule reports, software buffer for SRST branches,
API for bespoke integration, directory integration with Speedy for external
numbers
Budget management
Yes, requires Budget control optional app and StoneLock app for phone locking
after budget is reached
Hardware and software requirements
Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and
2008 R2 and 2012 64 bit
Roadmap info available on www.imagicle.com/go/roadmap
Monitoringandanalyzingphonetraffic.
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
NowYouareinchargeofyourtelephoneexpenses!
1. Full budget management by period, user, cost center, department
2. Alert via email upon defined budget threshold reach
3. Optional real-time phone locking upon budget reach (requires StoneLock)
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
AvoidfraudsandabusesfromyourCiscoIPPhones.
1. Easy users’ pin management to lock/unlock IP Phone
2. Integrated with Cisco Extension Mobility
3. Compatible with most common Cisco IP Phones
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Cisco UC
Imagicle AppSuite Server
IVR Manager
Voice Gateway
New York
Voice Gateway
Milan
PSTN
DTMF Selection (1/2)
Press1 for… Press 2 for…
Benvenuto nei
nostri uffici di Milano!
Incoming call from
+ 39.02.123456789
Incoming call from
+ 1.201.987654321
DTMF Selection (1/2)
Press 1 for… Press 2 for…
Welcome to our
New York offices!
H.323H.323
Script TCL
Thesimpliestandcosteffectiveauto-attendantforyourUCnetwork
1. Simplifies and centralizes the auto-attendant for a network of Cisco Voice Gateways
2. Ready to use preset behaviours as basic auto-attendant, Blast call, DID, HuntGroups,
Multiple selctions, After hours standard-blast, VOID, Auto route, 0 dial option VM ...
3. Easy to manage via web inteface or even by phone
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Cisco UC
PSTN
Self service
Credit check
IVR Studio
Querying the
Database
DB Server
Example of service
TAPI - SIP
DevelopingcustomapplicationsforIVRisneverbeensoeasy
1. Full IP, Powerful visual tool for designing and creating higly personalized IVR behaviours, integrated with corporate
database and information systems
2. Flexible and easy to integrate for delivering Self-service information, Multiutilities meters reading, Live
Competitions/Votes/Marketing surveys/Opinion polls, Number Routing, Location Based Services …
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
SkypeVideogateway forcrossingthebordersofyourvideoconferencingsystem.
1. Audio/Video conversations between CUCM, telepresence systems, Cisco Jabber video and Skype users
2. Incoming and Outgoing calls management toward Skype users
3. Supports mobile Skype calls coming from smartphones, tablets and Skype TV
4. Affordable, scalable, easy to use.
World’s first & unique
Skype video gateway
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
150+
countries
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Multivendor network
7.500 users - 20 sites
1. IP FaxServer
2. Billing
3. Phonelock
4. Care Gold
5. Prof Services
Vertical: Public Sector
Imagicle Partner
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
10.000 users
multi- cluster
1. Attendant Console
2. ACD
3. Advanced Directories
4. SkypeVideo Gateway
5. On-site Prof. Services
6. Imagicle Care Gold
Imagicle Partner
Vertical: Leisure
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Genesys Contact
Center - 300 agents
1. IP FaxServer
2. Prof. Services
3. Care Gold
Vertical: Finance
Imagicle Partner
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
250 users
1. Attendant console
2. ACD
3. Voice Mail
4. Care services
Imagicle Partner
Vertical: Manufacturing
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
15.000 users
1. IP FaxServer
2. Customization
3. Prof. Services
4. Care services
Vertical: education
Imagicle Partner
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
2.500 users
1. Billing
2. Attendant Console
3. ACD
4. Advanced Directories
5. IPFaxServer
6. Professional Services
7. Care services
Imagicle Partner
Vertical: Healtcare
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 users
1. Billing
2. Care services
Imagicle Partner
Vertical: Public Sector
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. Billing
2. Prof. Services
Imagicle Partner
Vertical: no profit
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. IP FaxServer
2. Prof. Services
3. Care services
Vertical: Finance
Imagicle Partner
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
15.000 users
1. IP FaxServer
2. Customization
3. Prof. Services
4. Care services
Vertical: Healtcare
Imagicle Partner
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. IVR Manager
2. Queue Manager Ent.
3. Professional Services
4. Imagicle Care Gold
Imagicle Partner
Vertical: Manufacturing
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57
Videoconference
for 500 users
1. Skystone Video
2. Imagicle Care
Imagicle Partner
Vertical: Manufacturing
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 remote sites
1. IVR Manager
2. Imagicle Care
Imagicle Partner
Vertical: Manufacturing
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1000 users
1. Billing
2. Attendant Console
3. ACD
4. Advanced Directories
5. IPFax Server
6. Phonelock
7. Prof. Services
Imagicle Partner
Vertical: Education
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
20 channels
1. IPFaxServer
2. Prof. Services
3. Care Services
Imagicle Partner
Vertical: Finance
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
8 channels
1. SkypeVideo
gateway
2. Prof. Services
3. Care Services
Imagicle Partner
Vertical: Media
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
10.000 users
1. Attendant Console
2. ACD
3. Billing
4. IPFaxServer
5. Prof. Services
6. Care Services
Imagicle Partner
Vertical: Education
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
2.500 users
1. IPFaxServer
2. Prof. Services
3. Imagicle Care
Imagicle Partner
Vertical: Healtcare
imet
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 users
1. ACD
2. IVR
3. Prof. Services
4. Care Services
Imagicle Partner
Vertical: Finance
borsa italiana
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Be
© 2010-2013 Imagicle. All rights reserved.
Faster, smarter, easier!
www.imagicle.com

Más contenido relacionado

La actualidad más candente

Polycom RealPresence Trio 8800 for Microsoft Office 365 and Skype
Polycom RealPresence Trio 8800 for Microsoft Office 365 and SkypePolycom RealPresence Trio 8800 for Microsoft Office 365 and Skype
Polycom RealPresence Trio 8800 for Microsoft Office 365 and SkypeDavid J Rosenthal
 
Polycom Realpresence
Polycom RealpresencePolycom Realpresence
Polycom Realpresencebest4systems
 
polycom , group series, setup, hardware
polycom  , group series, setup, hardwarepolycom  , group series, setup, hardware
polycom , group series, setup, hardwareMohamed El-Behery
 
IPS Corporate Presentation
IPS Corporate PresentationIPS Corporate Presentation
IPS Corporate PresentationNauman Akbar
 
Attend ppt template_for_sales_20120601
Attend ppt template_for_sales_20120601Attend ppt template_for_sales_20120601
Attend ppt template_for_sales_20120601Chris Yang Chen
 
Whats Next for OSGi? - BJ Hargrave
Whats Next for OSGi? - BJ HargraveWhats Next for OSGi? - BJ Hargrave
Whats Next for OSGi? - BJ Hargravemfrancis
 
2015 AVI-SPL Sales_Overview_01012015
2015 AVI-SPL Sales_Overview_010120152015 AVI-SPL Sales_Overview_01012015
2015 AVI-SPL Sales_Overview_01012015Seamus Moore
 
Unified Communications Webinar
Unified Communications WebinarUnified Communications Webinar
Unified Communications WebinarGinny Au
 
Mautilus - introduction of the company
Mautilus - introduction of the companyMautilus - introduction of the company
Mautilus - introduction of the companyMautilus
 
Optimizing Global Application Delivery Webinar
Optimizing Global Application Delivery WebinarOptimizing Global Application Delivery Webinar
Optimizing Global Application Delivery WebinarGinny Au
 
Polycom cx5000 data sheet
Polycom cx5000 data sheetPolycom cx5000 data sheet
Polycom cx5000 data sheetbest4systems
 
The Cloud: Enabling Real-time Video Services
The Cloud: Enabling Real-time Video ServicesThe Cloud: Enabling Real-time Video Services
The Cloud: Enabling Real-time Video ServicesIMTC
 
DVCOM-PROFILE-Ver-110216
DVCOM-PROFILE-Ver-110216DVCOM-PROFILE-Ver-110216
DVCOM-PROFILE-Ver-110216Renjan George
 
Vayavya labs corporate presentation feb 2015
Vayavya labs corporate presentation feb 2015Vayavya labs corporate presentation feb 2015
Vayavya labs corporate presentation feb 2015Vayavya Labs Pvt Ltd
 
CIS 2015 Easy Federation in Cloud and on Premises - Ian Jaffe
CIS 2015 Easy Federation in Cloud and on Premises - Ian JaffeCIS 2015 Easy Federation in Cloud and on Premises - Ian Jaffe
CIS 2015 Easy Federation in Cloud and on Premises - Ian JaffeCloudIDSummit
 

La actualidad más candente (20)

Polycom RealPresence Trio 8800 for Microsoft Office 365 and Skype
Polycom RealPresence Trio 8800 for Microsoft Office 365 and SkypePolycom RealPresence Trio 8800 for Microsoft Office 365 and Skype
Polycom RealPresence Trio 8800 for Microsoft Office 365 and Skype
 
Wave Ip 2500 Overview R1.5
Wave Ip 2500 Overview R1.5Wave Ip 2500 Overview R1.5
Wave Ip 2500 Overview R1.5
 
Polycom Realpresence
Polycom RealpresencePolycom Realpresence
Polycom Realpresence
 
polycom , group series, setup, hardware
polycom  , group series, setup, hardwarepolycom  , group series, setup, hardware
polycom , group series, setup, hardware
 
IPS Corporate Presentation
IPS Corporate PresentationIPS Corporate Presentation
IPS Corporate Presentation
 
Attend ppt template_for_sales_20120601
Attend ppt template_for_sales_20120601Attend ppt template_for_sales_20120601
Attend ppt template_for_sales_20120601
 
Whats Next for OSGi? - BJ Hargrave
Whats Next for OSGi? - BJ HargraveWhats Next for OSGi? - BJ Hargrave
Whats Next for OSGi? - BJ Hargrave
 
Asterisk 12 Update
Asterisk 12 UpdateAsterisk 12 Update
Asterisk 12 Update
 
2015 AVI-SPL Sales_Overview_01012015
2015 AVI-SPL Sales_Overview_010120152015 AVI-SPL Sales_Overview_01012015
2015 AVI-SPL Sales_Overview_01012015
 
Unified Communications Webinar
Unified Communications WebinarUnified Communications Webinar
Unified Communications Webinar
 
Mautilus - introduction of the company
Mautilus - introduction of the companyMautilus - introduction of the company
Mautilus - introduction of the company
 
Asterisk Update
Asterisk UpdateAsterisk Update
Asterisk Update
 
Optimizing Global Application Delivery Webinar
Optimizing Global Application Delivery WebinarOptimizing Global Application Delivery Webinar
Optimizing Global Application Delivery Webinar
 
Polycom cx5000 data sheet
Polycom cx5000 data sheetPolycom cx5000 data sheet
Polycom cx5000 data sheet
 
The Cloud: Enabling Real-time Video Services
The Cloud: Enabling Real-time Video ServicesThe Cloud: Enabling Real-time Video Services
The Cloud: Enabling Real-time Video Services
 
DVCOM-PROFILE-Ver-110216
DVCOM-PROFILE-Ver-110216DVCOM-PROFILE-Ver-110216
DVCOM-PROFILE-Ver-110216
 
Ericsson-LG Enterprise Introduction
Ericsson-LG Enterprise IntroductionEricsson-LG Enterprise Introduction
Ericsson-LG Enterprise Introduction
 
Vayavya labs corporate presentation feb 2015
Vayavya labs corporate presentation feb 2015Vayavya labs corporate presentation feb 2015
Vayavya labs corporate presentation feb 2015
 
Beyond the MCU
Beyond the MCUBeyond the MCU
Beyond the MCU
 
CIS 2015 Easy Federation in Cloud and on Premises - Ian Jaffe
CIS 2015 Easy Federation in Cloud and on Premises - Ian JaffeCIS 2015 Easy Federation in Cloud and on Premises - Ian Jaffe
CIS 2015 Easy Federation in Cloud and on Premises - Ian Jaffe
 

Similar a Imagicle - Your preferred UC application partner - 2013 ENG

Siebel CRM Strategy and Roadmap
Siebel CRM Strategy and RoadmapSiebel CRM Strategy and Roadmap
Siebel CRM Strategy and RoadmapIlya Milshtein
 
Crm siebel
Crm siebelCrm siebel
Crm siebelcrm2life
 
Crm siebel
Crm siebelCrm siebel
Crm siebelcrm2life
 
Which use-cases and XaaS services are growing? IaaS, hybrid cloud & Kubernetes
Which use-cases and XaaS services are growing? IaaS, hybrid cloud & KubernetesWhich use-cases and XaaS services are growing? IaaS, hybrid cloud & Kubernetes
Which use-cases and XaaS services are growing? IaaS, hybrid cloud & KubernetesSally Laouacheria
 
IoT System SalesBytes Overview Final
IoT System SalesBytes Overview FinalIoT System SalesBytes Overview Final
IoT System SalesBytes Overview FinalSarah Reinbolt, MBA
 
Patterns for Monetizing the IoT
Patterns for Monetizing the IoTPatterns for Monetizing the IoT
Patterns for Monetizing the IoTFlexera
 
Innovation at Meraki
Innovation at MerakiInnovation at Meraki
Innovation at MerakiCisco Canada
 
Indoor launch
Indoor launchIndoor launch
Indoor launchEricsson
 
Innovation in the network – Adding value to voice OpenCloud Bouygues
Innovation in the network – Adding value to voice OpenCloud BouyguesInnovation in the network – Adding value to voice OpenCloud Bouygues
Innovation in the network – Adding value to voice OpenCloud BouyguesAlan Quayle
 
Cisco connect winnipeg 2018 accelerating the secure digital business throug...
Cisco connect winnipeg 2018   accelerating the secure digital business throug...Cisco connect winnipeg 2018   accelerating the secure digital business throug...
Cisco connect winnipeg 2018 accelerating the secure digital business throug...Cisco Canada
 
Infomir — Key to Success
Infomir — Key to SuccessInfomir — Key to Success
Infomir — Key to SuccessInfomir
 
Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...
Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...
Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...Jens Dalsgaard
 
Cloud-native apps. Do you still need a Middleware for a real-time service?
Cloud-native apps. Do you still need a Middleware for a real-time service?Cloud-native apps. Do you still need a Middleware for a real-time service?
Cloud-native apps. Do you still need a Middleware for a real-time service?Alan Quayle
 
Smau milano 2013 cisco bizmall
Smau milano 2013 cisco bizmallSmau milano 2013 cisco bizmall
Smau milano 2013 cisco bizmallSMAU
 
Cisco Connect Halifax 2018 Accelerating the secure digital business through...
Cisco Connect Halifax 2018   Accelerating the secure digital business through...Cisco Connect Halifax 2018   Accelerating the secure digital business through...
Cisco Connect Halifax 2018 Accelerating the secure digital business through...Cisco Canada
 

Similar a Imagicle - Your preferred UC application partner - 2013 ENG (20)

Siebel CRM Strategy and Roadmap
Siebel CRM Strategy and RoadmapSiebel CRM Strategy and Roadmap
Siebel CRM Strategy and Roadmap
 
Small Cells in the Enterprise
Small Cells in the EnterpriseSmall Cells in the Enterprise
Small Cells in the Enterprise
 
Crm siebel
Crm siebelCrm siebel
Crm siebel
 
Crm siebel
Crm siebelCrm siebel
Crm siebel
 
Which use-cases and XaaS services are growing? IaaS, hybrid cloud & Kubernetes
Which use-cases and XaaS services are growing? IaaS, hybrid cloud & KubernetesWhich use-cases and XaaS services are growing? IaaS, hybrid cloud & Kubernetes
Which use-cases and XaaS services are growing? IaaS, hybrid cloud & Kubernetes
 
What is ESB (v2).pptx
What is ESB (v2).pptxWhat is ESB (v2).pptx
What is ESB (v2).pptx
 
IoT System SalesBytes Overview Final
IoT System SalesBytes Overview FinalIoT System SalesBytes Overview Final
IoT System SalesBytes Overview Final
 
Patterns for Monetizing the IoT
Patterns for Monetizing the IoTPatterns for Monetizing the IoT
Patterns for Monetizing the IoT
 
Innovation at Meraki
Innovation at MerakiInnovation at Meraki
Innovation at Meraki
 
Igo6 uspresentation 2013
Igo6 uspresentation 2013Igo6 uspresentation 2013
Igo6 uspresentation 2013
 
Indoor launch
Indoor launchIndoor launch
Indoor launch
 
Innovation in the network – Adding value to voice OpenCloud Bouygues
Innovation in the network – Adding value to voice OpenCloud BouyguesInnovation in the network – Adding value to voice OpenCloud Bouygues
Innovation in the network – Adding value to voice OpenCloud Bouygues
 
SP 5G: Unified Enablement Platform
SP 5G: Unified Enablement Platform  SP 5G: Unified Enablement Platform
SP 5G: Unified Enablement Platform
 
Fugoku Pitch Deck.pdf
Fugoku Pitch Deck.pdfFugoku Pitch Deck.pdf
Fugoku Pitch Deck.pdf
 
Cisco connect winnipeg 2018 accelerating the secure digital business throug...
Cisco connect winnipeg 2018   accelerating the secure digital business throug...Cisco connect winnipeg 2018   accelerating the secure digital business throug...
Cisco connect winnipeg 2018 accelerating the secure digital business throug...
 
Infomir — Key to Success
Infomir — Key to SuccessInfomir — Key to Success
Infomir — Key to Success
 
Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...
Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...
Powel presenting the Fingrid ELVIS solution at IAM Infrastructure Asset Manag...
 
Cloud-native apps. Do you still need a Middleware for a real-time service?
Cloud-native apps. Do you still need a Middleware for a real-time service?Cloud-native apps. Do you still need a Middleware for a real-time service?
Cloud-native apps. Do you still need a Middleware for a real-time service?
 
Smau milano 2013 cisco bizmall
Smau milano 2013 cisco bizmallSmau milano 2013 cisco bizmall
Smau milano 2013 cisco bizmall
 
Cisco Connect Halifax 2018 Accelerating the secure digital business through...
Cisco Connect Halifax 2018   Accelerating the secure digital business through...Cisco Connect Halifax 2018   Accelerating the secure digital business through...
Cisco Connect Halifax 2018 Accelerating the secure digital business through...
 

Último

Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?IES VE
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxUdaiappa Ramachandran
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsSafe Software
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 

Último (20)

Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
201610817 - edge part1
201610817 - edge part1201610817 - edge part1
201610817 - edge part1
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 

Imagicle - Your preferred UC application partner - 2013 ENG

  • 1. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Empowering your MidMarket and Large Enterprises projects with Cisco UC platforms Massimiliano Picchi VP Sales
  • 2. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Imagicle at a glance • Imagicle Apps on Cisco GPL Solutions Plus and more • Imagicle Business Edition Pack – special for Cisco BE6K • Getting started – how to become Imagicle Partner • Imagicle App Suite – quick overview • Imagicle Referrals
  • 3. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Imagicle is an historical, loyal Cisco Preferred Solution Developer Partner widely recognized for the ease of use and manage of its solutions and the quality of its support • born in 2010, merging 20+ years of experience of Stonevoice and Telcen • A complete Application Suite empowering Cisco UC platforms • A full portfolio for any platform, any customer, any vertical, perfect for enabling migration from legacy PBX to Cisco UC • Supporting hybrid enviroments with Cisco, Alcatel, Avaya, Aastra, Microsoft, Siemens… • Scalable from SMB to large Enterprises • Suitable for Commercial, Enterprise, Government-Public Sector, Healthcare, Edu… • A reliable organization • Complete support for presales, sales, customizations and post sales • 34 people, 10 people for sales and marketing, 6 people for support
  • 4. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • 100% Indirect, Light & Scalable business model • E-licensing • 30 days free Try&Buy - full features free download • Web 2.0 advanced Professional Services and Full Support Services • International footprint • 35%+ business is outside Italy, special focus in EMEA • Fully aligned with Cisco strategy and Go To Market • 3 Imagicle apps: Billing-IP Fax Server-Directory available on Cisco GPL (2012) • one of the fews worldwide Cisco Preferred Solution Developer
  • 5. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 150+ countries
  • 6. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • A unique software suite with all essential applications to enable your communications • Out of the box and simple to use from your IP phone, web, Windows client and free smartphone/tablet Apps for Apple iOS and Android • Monitoring and alarms included • Availble in 5 languages • Attendant Console, CTI in 8 languages (arabic included) • Ready to scale from 25 up to 25,000 users • Compatible with Cisco UC platforms: CUCM 6.x-7.x-8.x-9.1, HCS, BE 6000 • Fully integrated with Cisco UC and Microsoft AD • Running on real or virtual servers • Full co-residency on Cisco UCS • MS Windows OS Certified 32-64 bit • Windows Server 2012 (verified, official certification is coming) • Windows Server 2008 R2 • Windows 8 - 7 - Vista
  • 7. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. UC Accounting & Billing IP Fax Server Directory Service and “Caller ID” Phone Lock Attendant Console, CTI Queueing for AC more
  • 8. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. UC Imagicle Fax Imagicle Supervisor Imagicle Contacts With Cisco Jabber integration
  • 9. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • 3 Application Suite releases per year which include all enhancements and new functionalities for all products • Spring - February issue • Summer – June issue • Winter - November issue • Major & minor upgrades are available to all customers with an active Imagicle Care contract or while purchasing a license upgrade • Enhancements based upon partners’ and customers’ community • Roadmap is available online to general public • www.imagicle.com/go/roadmap
  • 10. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. extra-savingswithfullco-residency • The Imagicle Stonevoice Application Suite for Cisco UC can run in full co-residency on the same VM of CUCM over UCS • Learn more on www.imagicle.com/go/UCS
  • 11. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Imagicle Care You work, it works • An excellent service, fullfilling customers’ expectations • Imagicle Care Basic • minor upgrades + standard support • 1 year included in every product • 3 years for Business Edition Pack • Imagicle Care Gold • Minor & Major upgrades • SLA based on ticket priority • remote support and more
  • 12. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Good news for Cisco Channels
  • 13. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • A dedicated Application Suite for Cisco UC including 3 essential apps: • Billy Blue’s 4 - Accounting & Billing • StoneFax - IP Fax Server • Speedy Enterprise - Directory Services & Caller ID • + 2 free mobile apps for Apple iOS and Android devices, Imagicle Fax and Imagicle Contacts, with Cisco Jabber integration • Available for purchasing directly from Cisco and its distributors at the standard collaboration discount http://cisco.imagicle.com with Cisco Jabber integration CUCM 9.1
  • 14. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Cisco MidMarket Collaboration Promotion for Cisco BE6K, Imagicle Apps are officially available in the EMEAR promo • +18% discount on top of collaboration discount • Solution Incentive Program – SIP available for • Imagicle Blue’s Attendant Enterprise - attendant console • Imagicle Queue Manager Enterprise – ACD • Imagicle Billy Blue’s 4 - accounting & billing • Imagicle StoneFax – IP Fax Server • Imagicle Speedy Enterprise – Directory services & Caller ID • Up to +12% discount on the whole project , on top of collaboration discount
  • 15. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Confidential Imagicle Business Edition Pack All the apps you need for your Cisco Business Edition 6000
  • 16. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Customers need to add essential UC applications to the new Cisco BE6K, starting from IP Fax Server and Attendant Console, to Billing, Directory - Caller ID, PhoneLock … for • matching specific requirements and accelerating the ROI • granting continuity from legacy system-services • providing an easier migration experience
  • 17. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Confidential • Cisco BE6K dedicated bundle with enterprise solutions ready to go for MidMarket Customers, at a very special price! • 1 suite, 40% off list price for each app • Attendant Console with queueing, IP Fax Server, Billing, Directories and caller ID look- up • + 3 mobile applications: Imagicle Fax, Imagicle Supervisor and Imagicle Contacts • Integrated with Cisco Jabber • Running on a single server • 3 years Imagicle Care Basic included • 3 special options to enhance the offering With Cisco Jabber integration The pack can be activated only with Cisco BE6000
  • 18. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • All the apps run on the same single virtual machine • Imagicle is the first partner allowed for Co-Residency on BE6K, lowering the TCO, with 1 appsuite running on 1 vm • Simplified and quick installation - Imagicle Virtual Appliance • a vm including MS Windows Server and Imagicle AppSuite preinstalled • ready for running a free trial period of 30 days (both MS WinSRV OS and Apps) • can be activated simply purchasing a license • ready to be deployed in 10’ and configured in few hours • Importing users from Cisco BE6K or MS AD, adding IP Addresses, SIP Trunk and basic things to go • Modular and scalable • All the apps can be expanded as well new ones can be activated simply purchasing a license
  • 19. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. complete,modularandscalable Imagicle product code description Attendant Console with queueing IP Fax Server Accounting & Billing Directory & Caller ID Imagicle Care BASIC Value of apps included Bundle End User Price IMCBE-64L Imagicle BE Pack 64 1 users + 4 channels 2 channels 64 users 64 users 3 years 8,050 € 4,850 € IMCBE-120L Imagicle BE Pack 120 2 users + 8 channels 2 channels 120 users 120 users 3 years 12,100 € 7,250 € IMCBE-250L Imagicle BE Pack 250 2 users + 8 channels 4 channels 250 users 250 users 3 years 15,150 € 9,100 € IMCBE-350L Imagicle BE Pack 350 3 users + 8 channels 8 channels 350 users 350 users 3 years 21,750 € 13,050 € IMCBE-500L Imagicle BE Pack 500 3 users + 8 channels 8 channels 500 users 500 users 3 years 24,250 € 14,550 € For projects including 500 users or more, you can upgrade each pack with relevant upgrade licence codes, available in price list, and benefit from «Fit Better» option to obtain a 20% discount on upgrade codes or other missing products. VAT not included. This bundle is available for purchasing from Imagicle only and Imagicle partnership’s discount will be applied for this offer. The pack can be activated only with Cisco BE6000
  • 20. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. availableonlyifpurchasedtogetherwithaPack Fit better •20% discount from List Price to upgrade Pack applications or when purchasing new applications Care better •Upgrade to Imagicle Care Gold 3 years by adding 25% of Pack list price Start better •Imagicle Professional Services for a trouble- free assisted product installation. Only 1,800 € Standard partnership’s discount will be applied for all the options
  • 21. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Starting the business together
  • 22. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. faster,smarter,easier! • A Partner Program tailored for your company with a dedicated Partner Engagement team and 3 simple steps for getting started • Dedicated, assisted app installation in your lab-production enviroment • Sales, Presales and Tech free trainings • 3 customers for creating your internal success stories
  • 23. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. ataglance • The 10 keys for a successful partnership 1. Higher discount levels on the Imagicle List price 2. Joint Go To Market plans for special projects 3. Sales and Presales team for projects and tenders 4. Project team for customization requests 5. Partner’s Area with online pricelist, configurator, deal registration and more 6. Co-marketing tools 7. NFR Licenses of all Imagicle apps for internal use and lab 8. Free Technical, Presales and Sales trainings 9. Priority Support 10. 3 assisted installations for creating you internal success cases
  • 24. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Quick Overview
  • 25. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Savetimeandmoneywithvirtualfaxmanagement 1. Easy and powerful software solution to de-materialize fax management 2. Offers many means of sending and receving faxes; supports any email client/server 3. Available to all Company employees, with personal fax number (DDI) or fax group Cisco UC T.38 with G711 fallback H.323 - SIP PSTN ANY web browser ANY document HTTP HTTPS PRINT ANY Mail Server including MS Exchange and IBM Lotus Domino ANY e-mail client Imagicle AppSuite Server StoneFax COMPATIBLE network MFP ScantoFax APPS for Android, iPhone/iPad 3G/Wi-Fi SMTP POP3 IMAP (SSL)
  • 26. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Fax subject StoneFax reserved email account Recipient’s number Recipient’s name Fax body 1. Private and secure fax access through own e-mail or web user’s account 2. Supports many document formats for sending: PDF, World, Excel, PowerPoint, TIFF, JPG, PNG… 3. Protocol numbering management, with automatic centralized documents storage
  • 27. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Faxsend&receivefrommobilehasneverbeensoeasy UC Imagicle Fax Imagicle Fax allows fax send & receive straight from your smartphone or tablet, wherever and whenever you are • Requires Imagicle StoneFax Free App avaliable for Apple iOS and Android smartphones and tablets
  • 28. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. enterprisefeaturesmadeeasy Main Features Imagicle StoneFax – rel. Spring 2013 Scalability 50 FoIP channels per server, with up to 10 server cluster (500 channels). Unlimited users User experience Web portal, any email client, Imagicle Fax for Android and Apple Supported file format Ready for Pdf, jpg, doc(x), xls(x), rtf, bmp, jpeg, gif, tiff Email server support SMTP, IMAP and POP3 with SSL support both on premise (Exchange, Lotus,..) and cloud (Office365, Gmail, ..) Protocol and environment Embedded SIP, H.323 T.38 and G.711 passthrough Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV Advanced functionalities MFP Support, Print incoming faxes and copy on ext.storage, DDI and internal CLI routing, CRM integration, FDR , group faxing Business continuity and Disaster recovery (HA) Yes, complete Hardware and software requirements Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and 2008 R2 and 2012 64 bit Roadmap info available on www.imagicle.com/go/roadmap
  • 29. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. IdealOperatorConsoleforyourCustomerservice 1. Stellar, easy to use, best in class functionalities. 8 languages available 2. Integrated with phone and rich presence, corporate directories and QME queues 3. Certified for all operators, also for short-sighted or blind employees
  • 30. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Customers’WelcomeSolutionyouwerelookingfor 1. Enhanced ACD with multiple queues support, advanced call distribution algorithms, customizable welcome voice prompts, VIP management, calendar management, camp-on queues, voice prompts in 6 languages included 2. Outstanding control for Supervisors with real-time data and stats accessible from web, desktop and even iPad 3. Operator Console indipendent, QME allows queued calls viewing even from IP phone. Fully integrated with Imagicle’s own attendant console solution (Blue’s Attendant)
  • 31. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. YourCustomerServiceisalwaysundercontrol UC Imagicle Supervisor With Imagicle Supervisor you can control and manage in real time Customer Service’s queues and agents from everywhere • Requires Imagicle Queue Manager Enterprise Free App for iPAD
  • 32. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. topfeaturesnice2see Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013 Scalability 50 operators, 100 queues and 10.000 BLF per server Directories Max 250.000 contacts. From CUCM, LDAP/AD and from any source with embedded connectors. Speedy Entperise - server side advanced directories with XML services, optional. Messages and Music in Queue Yes, full and customizable through web interface per Queue Time-based scheduling of queues with different treatments and messages Camp on Yes, transfer to busy extensions with automatic queuing and fallback to operators after timeout Historical Reports Yes, full and Web based out of the box reports for queues and agents Supervisor Yes, from PC (require CAL) and iPAD (Free) CUPS and Lync integration Yes (in Summer 2013 – ETA end of June) Notes against person Yes (in Summer 2013 – ETA end of June) SMS Yes, with out of the box and configurable sms providers Roadmap info available on www.imagicle.com/go/roadmap
  • 33. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. topfeaturesnice2see Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013 Accessibility support Yes, with JAWS script Robustness Full. Calls are distributed to phones and can be answered even if the console PC hangs Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV High Availability Yes System alarms via email and SNMP Yes (SNMP in Summer 2013 – ETA end of June) SDK for bespoke integration Yes G.729 Yes Server Hardware and software requirements Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and 2008 R2 and 2012 64 bit Client Hardware and software requirements PC or Citrix thin client with MS Windows XP/Vista/7/8 32/64 bit Roadmap info available on www.imagicle.com/go/roadmap
  • 34. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. easycontactssearch,callmanagement&click-to-dial 1. Full CTI phone control for inbound & outbound calls with call pop-up integrated into your CRM (Salesforce included and SDK available for your CRM/ERP) 2. Click-to-call from any application and colleagues’ phone presence display 3. Global search in all corporate and personal directories with a single search
  • 35. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Advanceddirectoryand“CallerID”service 1. XML directory service for Cisco IP phones, to manage internal and external contacts, personal, group, department, public, imported and synchronized from any Database, CRM, ERP, Groupware,… 2. Caller ID service – identifies caller party for all your contacts and shows it on phone display 3. Click-to-call from web and mobile App, integrated with Cisco Jabber
  • 36. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. colleaguesandcontactsatyourfingertips UC Imagicle Contacts Imagicle Contacts looks for all your contacts with a single search in your local, private and public Company Phonebooks, and even in your Linkedin • Cisco Jabber integration • Linkedin integration • Imagicle Speedy required Free apps for your iPhone-iPad. Coming soon for your Android devices – Spring 2013 Cisco Jabber and Linkedin integration
  • 37. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Main features Cisco BE 6000 v9.1 Speedy Enterprise Corporate Directories (internal extensions) One Unlimited Public Directories with external contacts No Unlimited Department (Group) Directories with external contacts No Unlimited Personal Directories (per user) One (manually feeding) Unlimited Synchronization with LDAP (and Active Directory) one LDAP only for internal extensions Unlimited for each Directory Synchronization with groupware (ERP/CRM/Exchange/Lotus/Salesforce/ODBC…) No Yes free meta module Caller Identification internal extensions only internal ext. and external contacts Multidept. directories in a multisite scenario No Yes PBX smart migration (Directory services in a multivendor network scenario ) No Yes CUCM + Cisco BE 6k + CUCME and legacy PBX‘s
  • 38. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Monitoringandanalyzingphonetraffic. 1. Easy and ready-to-go dashboard, alarms and reports, with email scheduler 2. Full costs control and inbound/outbound/internal traffic analysis, with grouping support in a multi-level FAC, cost centers ierarchies 3. Site-country-timezone-currency-cluster-platform-carrier based reports
  • 39. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Main Features Imagicle Billy Blue’s 4 – rel. Spring 2013 Scalability Up to 25.000 extensions with standard licensing. More available as special project User experience Multilanguage web portal, reports automatically sent by email and integration in company intranet/CRM Supported PBXs Cisco and a lot of traditional PBX, even in Hybrid environments Reports On extensions, departments, cost centers, destinations, trends, Client Matter Codes, Costs, Trunk usage, Realtime dashboard Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV Advanced functionalities Alarms on events, export and schedule reports, software buffer for SRST branches, API for bespoke integration, directory integration with Speedy for external numbers Budget management Yes, requires Budget control optional app and StoneLock app for phone locking after budget is reached Hardware and software requirements Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and 2008 R2 and 2012 64 bit Roadmap info available on www.imagicle.com/go/roadmap Monitoringandanalyzingphonetraffic.
  • 40. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. NowYouareinchargeofyourtelephoneexpenses! 1. Full budget management by period, user, cost center, department 2. Alert via email upon defined budget threshold reach 3. Optional real-time phone locking upon budget reach (requires StoneLock)
  • 41. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. AvoidfraudsandabusesfromyourCiscoIPPhones. 1. Easy users’ pin management to lock/unlock IP Phone 2. Integrated with Cisco Extension Mobility 3. Compatible with most common Cisco IP Phones
  • 42. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Cisco UC Imagicle AppSuite Server IVR Manager Voice Gateway New York Voice Gateway Milan PSTN DTMF Selection (1/2) Press1 for… Press 2 for… Benvenuto nei nostri uffici di Milano! Incoming call from + 39.02.123456789 Incoming call from + 1.201.987654321 DTMF Selection (1/2) Press 1 for… Press 2 for… Welcome to our New York offices! H.323H.323 Script TCL Thesimpliestandcosteffectiveauto-attendantforyourUCnetwork 1. Simplifies and centralizes the auto-attendant for a network of Cisco Voice Gateways 2. Ready to use preset behaviours as basic auto-attendant, Blast call, DID, HuntGroups, Multiple selctions, After hours standard-blast, VOID, Auto route, 0 dial option VM ... 3. Easy to manage via web inteface or even by phone
  • 43. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Cisco UC PSTN Self service Credit check IVR Studio Querying the Database DB Server Example of service TAPI - SIP DevelopingcustomapplicationsforIVRisneverbeensoeasy 1. Full IP, Powerful visual tool for designing and creating higly personalized IVR behaviours, integrated with corporate database and information systems 2. Flexible and easy to integrate for delivering Self-service information, Multiutilities meters reading, Live Competitions/Votes/Marketing surveys/Opinion polls, Number Routing, Location Based Services …
  • 44. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. SkypeVideogateway forcrossingthebordersofyourvideoconferencingsystem. 1. Audio/Video conversations between CUCM, telepresence systems, Cisco Jabber video and Skype users 2. Incoming and Outgoing calls management toward Skype users 3. Supports mobile Skype calls coming from smartphones, tablets and Skype TV 4. Affordable, scalable, easy to use. World’s first & unique Skype video gateway
  • 45. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 150+ countries
  • 46. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Multivendor network 7.500 users - 20 sites 1. IP FaxServer 2. Billing 3. Phonelock 4. Care Gold 5. Prof Services Vertical: Public Sector Imagicle Partner
  • 47. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47 10.000 users multi- cluster 1. Attendant Console 2. ACD 3. Advanced Directories 4. SkypeVideo Gateway 5. On-site Prof. Services 6. Imagicle Care Gold Imagicle Partner Vertical: Leisure
  • 48. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Genesys Contact Center - 300 agents 1. IP FaxServer 2. Prof. Services 3. Care Gold Vertical: Finance Imagicle Partner
  • 49. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 250 users 1. Attendant console 2. ACD 3. Voice Mail 4. Care services Imagicle Partner Vertical: Manufacturing
  • 50. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 15.000 users 1. IP FaxServer 2. Customization 3. Prof. Services 4. Care services Vertical: education Imagicle Partner
  • 51. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 2.500 users 1. Billing 2. Attendant Console 3. ACD 4. Advanced Directories 5. IPFaxServer 6. Professional Services 7. Care services Imagicle Partner Vertical: Healtcare
  • 52. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 500 users 1. Billing 2. Care services Imagicle Partner Vertical: Public Sector
  • 53. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1.000 users 1. Billing 2. Prof. Services Imagicle Partner Vertical: no profit
  • 54. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1.000 users 1. IP FaxServer 2. Prof. Services 3. Care services Vertical: Finance Imagicle Partner
  • 55. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 15.000 users 1. IP FaxServer 2. Customization 3. Prof. Services 4. Care services Vertical: Healtcare Imagicle Partner
  • 56. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1.000 users 1. IVR Manager 2. Queue Manager Ent. 3. Professional Services 4. Imagicle Care Gold Imagicle Partner Vertical: Manufacturing
  • 57. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57 Videoconference for 500 users 1. Skystone Video 2. Imagicle Care Imagicle Partner Vertical: Manufacturing
  • 58. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 500 remote sites 1. IVR Manager 2. Imagicle Care Imagicle Partner Vertical: Manufacturing
  • 59. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1000 users 1. Billing 2. Attendant Console 3. ACD 4. Advanced Directories 5. IPFax Server 6. Phonelock 7. Prof. Services Imagicle Partner Vertical: Education
  • 60. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 20 channels 1. IPFaxServer 2. Prof. Services 3. Care Services Imagicle Partner Vertical: Finance
  • 61. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 8 channels 1. SkypeVideo gateway 2. Prof. Services 3. Care Services Imagicle Partner Vertical: Media
  • 62. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 10.000 users 1. Attendant Console 2. ACD 3. Billing 4. IPFaxServer 5. Prof. Services 6. Care Services Imagicle Partner Vertical: Education
  • 63. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 2.500 users 1. IPFaxServer 2. Prof. Services 3. Imagicle Care Imagicle Partner Vertical: Healtcare imet
  • 64. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 500 users 1. ACD 2. IVR 3. Prof. Services 4. Care Services Imagicle Partner Vertical: Finance borsa italiana
  • 65. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Be © 2010-2013 Imagicle. All rights reserved. Faster, smarter, easier! www.imagicle.com

Notas del editor

  1. Solid business model: software only very high margins products with potential price reduction on volumes, e-licensing very low cost model, web based suite of applications lowering the installation, maintenance and support costs.
  2. Just simple MSAD = Extensions onlyIn Central Europe mention 1) Direct Access to Contact Database of the Czech and Slovak Golden Pages2) Supports 4 languages (EN, PL, SK, CZ)