4. Product Price Place Promotion Economic Technological Political Cultural Buyer’s Black Box Buyer Characteristics Buying Decision Process Buyer’s Responses Product choice Brand choice Dealer choice Purchase timing Purchase amount Marketing and other stimuli
19. Newness of Problem or Need Information Requirements Information Search Consideration of New Alternatives Multiple Buying Influence Financial Risks Straight Rebuy Low Minimal Minimal None Very Small Low Routine response Modified Rebuy Medium Moderate Limited Limited Moderate Moderate Limited prob. solving New Task High Maximum Extensive Extensive Large High Extended prob solving