ITIL® is well known IT service Management (ITSM) framework developed by OGC UK. It is de facto standard for understanding and ensuring best ITSM practices. ITSM certifications is must have for good career options in IT. MCAL™ (Management Consulting and an is the leading high-end Training and Consulting Company in South Asia having expertise in the areas like Business Analysis, Management Consulting, Project Management, Big Data, Leadership, Change Management, Sales, Finance, Cloud Computing, Six Sigma, Android, Data Analytics and IT Service Management / ITIL® framework. We are training professionals from most of the fortune 500 companies present in India. In the last 5 years, we trained more than 5000 professionals and contributed to achieve accelerated growth in many organizations. Our exceptional track record and innovative approach make us one of most liked Training and Consulting Partners, from Individuals to MNCs. We are associated and approved by Global bodies like IIBA®- Canada, PMI®- US, TUV®- Germany, IREB®- Germany and ITIL®- UK, this is a unique achievement for any Indian Company. o Our ITIL trainers have experience in teaching and relating to real life usage of ITIL concepts o Our ITIL course is appropriate mix of study materials, case studies, exam preparation. o We will endeavour in creating ITSM awareness which will induce people to use their knowledge. Courses Offered: • ITIL Foundation - 2 Day Course with certification exam • ITIL Life Cycle o IT Service study through various life cycle stages. o Service Strategy – 3 Day Course with certification exam o Service Design– 3 Day Course with certification exam o Service transition – 3 Day Course with certification exam o Service Operation – 3 Day Course with certification exam o Continual Service Improvement – 3 Day Course • ITIL Capability o IT Service Management aspects study from various class of roles. o Operational Support and Analysis - 3 Day Course with certification exam o Planning Protection and Optimization - 3 Day Course with certification exam o Release control and validation -3 Day Course with certification exam o Service Offerings and Agreements - 3 Day Course with certification exam • Managing Across Life Cycle - 4 Day Course with certification exam For more details please refer to attached brochure.

1. ITIL Trainings Brochure

2. ®
The ITIL Framework
The business/customers
Service knowledge
managements system
Requirements
Services
Strategy
Strategies
Services
Design
Policies
Solution Designs
Services
Transition
Resource and
constraints
Architectures
New/changed/
retired services
Change proposals
& service charters
Standards
Testes Solutions
Services Design
packages
SKMS updates
Implementation of
transition plans
Business
Value
Service
portfolio
Services
Operation
Service
Catalogue
Achievements
against targets
Continual
Service
improvement
Who we are
TM
MCAL (Management Consulting & Advanced Learnings) is the leading high-end
consulting and training company in South Asia having expertise in the areas like
Business Analysis, Management Consulting, Project Management , Sales, Finance,
Cloud Computing, Six Sigma, Android,
®
Big Data, Data Analytic IT Service Management / ITIL framework.
We are serving most of the fortune 500 companies present in India. In
the last 5 years, we have helped more than 5000 professionals shape their career
with accelerated growth.
Our exceptional track record and innovative approach make us one of
the most liked Training and Consulting Partner for our clients, from Individuals to
MNCs.
®
We are associated and approved from by the Global Bodies like IIBA ®
®
®
®
Canada, PMI -US, TUV -Germany, IREB -Germany and ITIL -UK, this is a unique
achievement for any Indian Company.
Operational/live
services
CSI register, improvement
action and plans
Associated with...

3. ITIL Cources @ MCAL
TM
®
ITIL is well known IT service Management (ITSM) framework developed by OGC UK. It is de facto standard for understanding
and ensuring best ITSM practices
®
ITIL stands for Information Technology infrastructure Library. Following is certification Scheme
COURSE
®
ITIL Foundation
®
ITIL Life Cycle
®
ITIL Capability
Managing Across Life Cycle
PURPOSE
WHO SHOULD DO IT
Become conversant with ITSM terminology and basic concepts
Anybody who wants to become IT Service Management professional.
E.g. Software Engineers, IT Managers, IT Support Groups etc
IT Service study through various life cycle stages.
Service Strategy, Service Design, Service transition, Service Operation
Continual Service Improvement
ITSM professional focusing on one/multiple areas of IT Service
Management. This stream is for those who will design Services and
implement them. The perspective is of IT Service creation.
IT Service Management aspects study from various class of roles.
Operational Support and Analysis, Planning Protection and Optimization Release
control and validation Service Offerings and Agreements
IT users, business users, managers focusing on one/multiple areas of IT
Service Management. This stream is for those who will use and extract
value from IT Services and do business using IT services. The
perspective is of IT Service optimization, usage of service for business.
IT Service delivery using thorough understanding of each life cycle stages in isolation Senior IT and Business professionals who need understanding of ITIL®
and bridging the gap in stages to achieve optimal value by using service
framework. This should enable them implement IT services provision
management practice as opposed to separate subject areas.
with better quality.
®
ITIL processes and practices, as learnt from the life cycle and capability streams of
the intermediate certificates, are put into a context of delivering this value.
®
ITIL is framework for IT service management. It is result of years of interaction of various diverse vendor groups and UK government Office of Commerce OGC
group to arrive at common understating of ITSM.
®
ITIL consists of framework around Service Life Cycles namely Service Strategy, Design, Transition, Operation and continual Service improvement
(draw a major diagram as discussed earlier).
®
ITIL Certification path consists of foundation and life-cycle and capability paths.
®
There are five life-cycle certificates and four capability certificates. In addition to this one certificate of Managing across life cycle will lead to ITIL expert title.
®
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Highlights of ITIL Trainings at MCAL
®
1. ITIL offers standardization of IT service management terminology
®
2. ITIL is collection of best practices in IT services offering
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3. ITIL does not prescribe any specific way; outlines the guidelines which are vendor neutral
®
4. Use of ITIL knowledge will help achieve ITSM and IT security certificates
®
5. ITIL gives flexibility in implementing best practices as per needs of organization; it allows to adopt and adapt
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6. ITIL helps individuals to achieve certification giving impetus on knowledge skills required at various levels of IT service management hierarchy
®
7. ITIL is continuously updated with latest experience due to adoption of continual improvement approach
®
8. ITIL is adopted in variety of situations giving it wider acceptability
®
9. ITIL has life cycle approach which ties the process driven improvements as per needs of business
10. ITIL brings in focus the service aspect of IT and enables organization to achieve more
Individual Benefits
1. Clearer concepts of ITSM terminology helps in
understanding overall IT service model
2. Frame work approach gives Individual to use
his experience to best
3. Clear path of career progression by achieving
different capability/service life-cycle certificates
4. Better understanding of IT service industry both
from client and IT service vendor perspective
5. Use of best in class processes
Team Benefits
1. Common understanding of ITSM terminology;
better communication
®
2. Use of collective experience since ITIL does not
enforce any standard
3. Collaboration within and outside team based on
clear understanding of requirement of IT as
Service For example, better understanding from
vendors, third parties and inter department
requirements
4. IT as service becomes focus; rather than technical
expertise or excellence
5. Clearer roles and responsibilities
Company
1. Better assessment of companies position visà-vis IT SM industry
2. Uniformity in application of processes.
3. Better understanding of contractual obligations
as well as internal working of IT service
provider departments
4. Better placed to strategies and take position
based on best in class practices
5. Value for money realization with residual value
for IT service provider(specifically)
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ITIL Certification Structure
RECOMMENDED READING
®
ITIL Services Strategy
®
ITIL Services Strategy Publication
21 hours of personal study is
recommended
®
ITIL Master
®
ITIL Expert
RECOMMENDED READING
OSA
®
Primarily ITIL Services Operations
Continual Service
12 hours of personal study
from SO and CSI is
recommended.
®
ITIL Services Design
®
ITIL Services Design Publication
21 hours of personal study is
recommended
Managing Across the Lifecycle
®
ITIL Services Transition
®
ITIL Services Transtion Publication
21 hours of personal study is
recommended
SS
SD
ST
SO
Lifecycle modules
CSI
OSA PPO RCV SOA
Capability modules
®
ITIL Services Operation
®
ITIL Services Operation Publication
21 hours of personal study is
recommended
®
ITIL Foundation in IT services management
®
ITIL Continual Service
Improvement
®
ITIL Continual Service
21 hours of personal study is
recommended
RECOMMENDED READING
Reference all 5 ITIL Lifecycla Publications
20+ hours of personal study is recommended
PPO
®
Primarily ITIL Services Design
21 hours of personal
study from SD is
recommended
RCV
®
Primarily ITIL Services Transition
®
and ITIL Services Operation
21 hours of personal study
from ST and SO is
recommended
SOA
®
Primarily ITIL Services Strategy
and Service Design
21 hours of personal study
from SS and SD is
recommended