TSG SignatureCare is a comprehensive suite of IT support services that improves operational efficiency and reduces costs. They customize offerings to meet each client's needs. TSG was founded in 1997 and takes a project-based approach with well-defined methodologies. Services include 24/7 monitoring, help desk support, network administration, hosting, and strategic planning with historical trend analysis. The goal is to increase network uptime, satisfaction, and mitigate risks while providing outstanding service.

2. SignatureCare
Managed Services
Portfolio Overview

3. Overview
TSG SignatureCare is a comprehensive
suite of IT Support Services that improves
operational efficiency, increases network
uptime, increases client and end user
satisfaction, reduces cost, and mitigates risk.
We customize our offerings to meet each clients
IT requirements

4. Who is TSG?
• Founded in 1997 as a complete IT services firm
• Vision and execution of employee ownership
program drives all staff to provide consistently
outstanding service
• Project based approach for most engagements
• Well defined Project/Program Management
Methodology
• TSG consultants have specific expertise in
enterprise planning, architecture, and
implementation
• Earns extraordinary customer retention and
repeat business by providing quality service,
consistently surpassing expectations

5. Core Strengths
• Business
– Program and project management
– Strategic planning
– Mergers and acquisitions
– Proof of concept, R&D and corporate standards
– Technology process and change management
– Procurement services/management
• Design, Implementation and Support
– Managed Services
– Local and Wide Area Networks (LAN/WAN)
– Microsoft Infrastructure Solutions
– Enterprise storage solutions
– Security assessment / Network security
– Unified Communications / Voice over IP solutions (VoIP)
– IP Call Centers
– Unified messaging
– Corporate messaging (Exchange, Lotus Notes, GroupWise)
– Global directory design and implementation
– Network operating system migrations
– Desktop migrations

6. SignatureCare Portfolio
• 24x7 Monitoring and Management
• Network, Server, Applications, Circuits, Telephony
• 3rd party Vendor case management
• Data Protection / Off-Site Data Replication and Archival
• Disaster Recovery and Business Continuity Services
• Desktop/Laptop and Infrastructure Lifecycle Management
• End User Help desk
• IT Escalation Support
• Remote and On-Site Network Administration
• Hosting and Collocation Services
• Historical Trending and Strategic IT Planning

7. 24x7 Remote Monitoring
and Management
• 24 x 7 Monitoring and Management
• Performance and fault monitoring
- Servers, switches, routers, security,
wireless, VPN, voice and data circuits,
applications, storage & telephony platforms
• Management and problem resolution
• Complete problem ownership & incident
tracking
• Daily configuration back-up and
comparison of network infrastructure
devices

8. Performance Monitoring
• Network Performance Statistics
- Bandwidth utilization, Network latency
- Packet loss, Interface errors
- Device availability, Circuit status
• Device & Application Performance Statistics
- Network device CPU and memory utilization
- Network device buffer and queue performance
- Server CPU, storage, and memory utilization
- Detailed Application performance statistics
- Exchange, Active Directory, SQL, SharePoint
- HVAC and Environmental Controls
- Any SNMP compliant device can be configured and
monitored
• IP Telephony
- Health of voice servers
- Gateway utilization
- Reports on Call volume details & statistics, Frequently
dialed numbers, Call traffic optimization and more

9. Vendor Case Management
• Manufacturer contract management and tracking
- Ensure contracts are valid, serial numbers
tracked
• Service Level Agreement management
• Case management
- Telco, Cisco, HP, IBM, Dell, Microsoft, Citrix, etc.
- Manage outages, replacement parts, vendor
tickets, vendor on-site dispatch and complete
ownership of incident resolution

10. Data Protection Replication and
Archival Services
• Off-Site data protection, backup and
Archival
• Augments or replaces existing on-site
backup methodologies
• Block level de-duplication
- Saves significantly on bandwidth
required to replicate to off-site
facility
• Multi-year data retention options
• Includes monitoring of backup
equipment and job success/failure
• Includes periodic test restorations to
ensure data integrity