3. Business Objectives
• Decrease down time
- All offerings include 24x7 monitoring and remediation
• Fixed IT support budget
- Can scale are your business scales without costly bench or hiring
challenges
• Reduce Operational Expenses & Burden
- TSG staff is kept trained on current technologies
- No unplanned coverage (sick days, emergencies) or planned
coverage (vacation) to worry about – that is our issue to handle
• IT staff to focus on strategic goals, not fire fighting
4. Core Offering
• 24 x 7 Monitoring, Management and
problem resolution
• Complete problem ownership through
resolution & comprehensive incident
tracking
• Detailed performance and fault monitoring
- Servers - Voice & Data
- Applications Circuits
- Switches - Storage/SAN
- Routers - VoIP/ IP
- Security Telephony
- Wireless - UPS
- VPN - Printers
5. Full Ticketing Lifecycle Tracking
• Robust ticket
management system
- Tickets opened by Phone
call, Email, customized
web portal or traps/alerts
• Client has full access
to your tickets
• You receive hourly
and daily updates on
all tickets based on
Service Level
Agreements(SLA)
6. Performance Monitoring
• Network Performance Statistics
- Bandwidth utilization, Network latency
- Packet loss, Interface errors
- Device availability, Circuit status
• Device & Application Performance Statistics
- Network device CPU and memory utilization
- Network device buffer and queue performance
- Server OS CPU, storage, and memory utilization
Windows, Linux, Unix Variants
- Detailed Application performance statistics
Exchange, Active Directory, Apache, MSSQL, MYSQL,
Oracle, SharePoint, Web sites, etc.
- VoIP / IP Telephony
- Gateway utilization
- Circuit state
- HVAC and Environmental Controls
- Any SNMP compliant device can be configured and
monitored, we will customize to meet your needs!
7. Network Administration
• Server and application
administration
- Active Directory, VMWare,
Exchange, Apache, SQL, file
& print, telephony, and much
more
- Backup management
- Patch management
- Moves, Adds, Changes,
Deletes (MACD)
• Asset management of
systems being monitored
8. Vendor Case Management
• Manufacturer contract management and tracking
- Ensure contracts are valid, serial numbers tracked
• Incident Case Management
- ** Telco ** don’t worry about sitting on hold for 2 hrs
again trying to get a carrier to fix a circuit
- Cisco, HP, IBM, Dell, Microsoft, Citrix, etc.
• We Manage the Vendors:
• Replacement parts dispatch
• On-site technician dispatch
• Vendor tickets
• We keep YOU up to date!
- TSG owns pushing the vendor for RFO – Reason for
Outage, takes a huge burden off you and holds them
accountable to their SLAs
9. Additional Value
• Client has full access to all monitoring, management, and
ticketing systems
• History maintained for two years for regression analysis
and trending
• Custom Branding
10. Quarterly Business Reviews (QBR) &
Historical Trending and Strategic IT Planning
• Planning
- Quarterly business and technology reviews
- Quarterly network health checks
- Disaster recovery and business continuity
planning
- Development of IT strategic plans & budgets
• Trending
- Data trending analysis and recommendations
- Uptime and availability reports
- Regular event and ticket summary reporting
14. The Signature Group, Inc.
8229 Boone Boulevard
Suite 820
Vienna, Virginia 22182
Phone: 703.734.8720 / 800.953.3692
Fax: 703.734.9477
Email: solutions@tsginc.biz
www.tsginc.biz
A Culture of Excellence
