Leveraging Managed Print Services to reduce cost and achieve sustainability.

1. HP MFPs SET STANDARD FOR COST CUTTING,
OFFICE EFFICIENCY
“When all our old leases expire and our HP MFP print infrastructure is fully
The TriZetto deployed in 2010, we expect to achieve cost efficiencies through lower
Group, Inc. lease, maintenance and supply expenses.”
—Dean Stanberry, associate vice president of workplace and procurement,
The TriZetto Group, Inc., Greenwood Village, Colo.
HP CUSTOMER
CASE STUDY: OBJECTIVE:
Enhance cost efficiency, simplify print infrastructure
HP MFPs, after device proliferation due to acquisition growth
Planet Partners,
PurchasEdge set APPROACH:
standard for Partner delivered managed print services
cost efficiency, standardizing on platform of HP
multifunction devices
environmental
benefits BUSINESS BENEFITS:
• Improve cost effectiveness with centralized
INDUSTRY: printing, electronic workflows
healthcare • Optimize print infrastructure
management
• Standardize on a single platform vs. 71 unique
models from eight manufacturers requiring 164
different print cartridges
Growth by acquisition over the past decade
• Reduce lease complexity from 10 agents to
catapulted The TriZetto Group, Inc., into a premier
single managed print service
healthcare management company, but also left it with
a disparate proliferation of print devices all over the
ENVIRONMENTAL BENEFITS: United States. In response, TriZetto engaged a local
• Replace older printers with ENERGY STAR® HP partner to provide managed print services
qualified HP Multifunction Printers (MFPs) standardizing on a platform of HP multifunction
• Reduce environmental impact through Planet devices. When the solution is fully implemented in
Partners print cartridge recycling 2010, TriZetto expects to benefit from an optimized
• Acquire free employee holiday gifts through print environment of fewer and more efficient, feature-
PurchasEdge Program rich and easily managed devices, as well as new cost
efficiencies.
“I was looking to increase cost efficiency by
narrowing the platform down to a standard,” explains
Dean Stanberry, TriZetto’s associate vice president of
workplace and procurement. “By standardizing on HP
multifunction devices, management is easier, we need

2. fewer supplies, it’s easier to implement print drivers ACQUISITION GROWTH CREATES
and office workflows are more efficient.” PLATFORM COMPLEXITY
On top of all this, TriZetto is able to reduce its TriZetto provides information technology solutions to
environmental impact through use of ENERGY STAR® healthcare payers, including national and regional
qualified HP Multifunction Printers (MFPs) and by health insurance plans and benefits administrators
recycling its print cartridges through HP Planet Partners that provide transaction services to self-insured
return and recycling program. Meanwhile, it amasses employer groups. The company’s broad array of
points toward free employee holiday gifts through the information technology offerings includes enterprise
HP PurchasEdge rewards program. and component software, hosting and business
process outsourcing, and consulting services. Since
going public in 1999, TriZetto has acquired eight firms
and today employs approximately 1,850 workers
throughout the United States. With each acquisition,
CUSTOMER SOLUTION AT A GLANCE
the company inherited a new set of equipment until it
Primary application Primary software found itself in 14 offices with 1 1 networked print
1
General office printing, software • HP Universal Print Driver devices consisting of 71 unique models from eight
engineering documents, electronic • HP Web Jetadmin different manufacturers. The equipment came
workflow through 10 different leasing agents spanning 38
Primary services separate lease schedules. Posing a challenge to
Primary hardware • Managed print services from supplies management, TriZetto stocked 164 different
• HP CM8050 Color Multifunction Staples print cartridges.
Printer with Edgeline Technology
• HP Planet Partners return and “We were the Smithsonian of printing—we seemed
• HP CM8060 Color Multifunction recycling program to have one of everything that had ever been built,”
Printer with Edgeline Technology
• HP PurchaseEdge Stanberry says with a laugh. “We had a multitude
• HP Color LaserJet CM6040 of printing platforms, funding mechanisms and
Multifunction Printer Primary supplies maintenance agreements. It all needed to be
• HP LaserJet M3035 Multifunction • HP LaserJet print cartridge simplified.”
Printer
TriZetto sent out requests for proposals to a variety of
• HP LaserJet M5035 Multifunction channel partners, spelling out its solution requirements:
Printer managed print services including installation, training,
maintenance, configuration and asset tracking; a
predictable monthly fee for devices, supplies and
maintenance; and the flexibility to reduce fleet size

3. without financial penalty. TriZetto also considered CM8050 Color MFP with Edgeline Technology and
information security and value-added services, looking an HP CM8060 Color MFP with Edgeline Technology,
ahead toward future content management initiatives. each with a high-capacity input tray. These are high-
performance devices placed where TriZetto executives
“Because we grew through acquisition, we had a lot of devices that were randomly and marketing staff need speed, volume capacity and
deployed; nearly every other office had a personal printer. The solution was to exceptionally high-quality output. TriZetto’s standard
consolidate and standardize on an HP platform.” office platform for centralized printing is the HP Color
Dean Stanberry, associate vice president of workplace and procurement, LaserJet CM6040 Multifunction Printer. These help
The TriZetto Group, Inc. maximize workgroup productivity, streamline
workflows and improve output quality. In areas where
a supplemental print device is needed, TriZetto uses
The final solution standardized on an HP platform.
the HP LaserJet M3035 Multifunction Printer and the
“TriZetto has been an HP customer since its inception,”
HP LaserJet M5035 Multifunction Printer. The latter
Stanberry explains. “We have HP single-function
brings large-format capacity up to 1 1x17, which
printers that go back to when the company went
TriZetto software developers like for process control
public. The devices are durable, reliable and they
diagrams, and Stanberry himself favors for floor plans
produce high-quality output.” HP also brought
and CAD drawings.
scalability and the breadth of portfolio offerings to
expand the solution with HP Universal Print Driver and “We have a variety of work functions at TriZetto—
potentially electronic content management. software development, leadership, corporate
functions,” Stanberry says. “We needed a general
THE SOLUTION: OPTIMIZED DEPLOYMENT purpose business platform that would meet different
OF HP MFPS types of needs while still providing consistency across
TriZetto’s HP solution consists of selected HP models the organization.”
targeted to particular work environments. In two highly
populated offices, the company employs an HP

4. COST EFFICIENCY, FEWER SUPPLIES, the energy efficiency of the equipment we buy, we’ve
SIMPLE INTERFACE, EASY MANAGEMENT started environmental awareness programs to recycle
and to use less paper,” Stanberry says. Automatic
The HP print infrastructure will be fully deployed in duplexing with HP MFPs slashes paper waste. TriZetto
2010 after all of TriZetto’s pre-existing leases expire. also gains HP PurchasEdge points—redeemable for
The HP solution, however, already is yielding free HP products—for recycling, and for purchasing
significant benefits. Key among these is reduced cost; HP products and services. “Every year we have a
new cost efficiencies in lease, supply and maintenance holiday party and give away gifts to employees,”
are projected in 2010. In addition, TriZetto employees Stanberry says. “From now on we’ll use HP
across the enterprise are starting to appreciate the PurchasEdge points to obtain these gifts.”
simplicity of a single, familiar HP user interface. “I
was looking for consistency both in print output and in HP SOFTWARE EASES PRINT
the user experience,” Stanberry explains. “Before, if MANAGEMENT
you went from office to office the output would vary—
The next step for TriZetto after full HP MFP deployment
weird things like different margin widths. Now the
in 2010 will be to take greater advantage of HP
formatting is consistent. What’s more, the common HP
Software capabilities. The company uses HP Web
interface makes the system easy to use even as
Jetadmin peripheral management software to
employees travel among offices. That saves time and
configure and update network settings from a single,
simplifies workforce training.”
web-based interface. HP Universal Print Driver will
give end users instant access across the range of HP
“We’re looking at the HP Universal Print Driver to make it simple for our print devices, without downloading separate drivers. In
employees nationwide, using differing laptop and desktop computers, to connect the future we may explore HP document management
to any print device.” solutions to streamline work processes and decrease
—Dean Stanberry, associate vice president of workplace and procurement, the risk of misplacing documents.
The TriZetto Group, Inc.
“We have employees all over the country, working on
a variety of desktop and laptop PCs,” Stanberry explains.
The number of print devices is dropping as TriZetto’s
“HP Universal Print Driver will give us ubiquitous
HP MFPs combine print, copy, scan and fax functions
printing capability, making it simple to connect to and
in integrated digital workflows. The need for supplies
use equipment. It’s part of our drive to increase
is drastically reduced, including those 164 different
efficiency while managing cost and reducing waste.”
ink and toner cartridges. TriZetto keeps its remaining
spent print cartridges out of landfills by recycling
through HP Planet Partners. “In addition to looking at
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© 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
without notice. The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
This customer’s results depended upon its unique business and IT environment, the way it used HP products and
services and other factors. These results may not be typical; your results may vary.
4AA2-9293ENW, September 2009