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The “What The...”
Files:
Content
(and Content Strategy)
Welcome to the first edition
 of the “What The…” Files!
Welcome to the first edition
 of the “What The…” Files!

   (Also known as WTF)
We know that content strategy can
  sometimes seem complicated.
(Okay, a lot of the time.)




http://www.flickr.com/photos/27956723@N04/3134099114/
But content is
 important!
So we want to demystify
So we want to demystify

and dejargonize
So we want to demystify

and dejargonize

some of the things we talk
about here from time to time
...so they’re easier
                                                      to understand.




http://www.flickr.com/photos/bramus/3249196137/
Let’s start with the obvious:
Let’s start with the obvious:



   CONTENT.
Let’s start with the obvious:



        CONTENT.
    (Kind of a clinical word, no?)

(Kind of a clinical word, no?)
                                 http://www.flickr.com/photos/usnavy/5664927198/
Even if you break it down into
Even if you break it down into

                           webpages
Even if you break it down into

                           webpages
                           blog posts
Even if you break it down into

                           webpages
                           blog posts
                               tweets
Even if you break it down into

                           webpages
                           blog posts
                               tweets
                               videos
...that’s just talking
       Even if you break it down into the vessel.
                                 about

                                                     Webpages
                                                     Blog posts
                                                         Tweets
                                                         Videos
                                                   Etc. etc. etc.

      That’s just talking about the vessel.


http://www.flickr.com/photos/miamism/3691003171/
Even if we start talking about
Even if we start talking about

                                 brand
Even if we start talking about

                                                           brand
                                                         message




http://www.flickr.com/photos/myklroventine/3545127104/
Even if we start talking about

                                                          brand
                                                        message
                                                           tone




http://www.flickr.com/photos/21025851@N00/2169196138/
Even if we start talking about

                                                       brand
                                                     message
                                                        tone
                                                        style




http://www.flickr.com/photos/marvinkuo/3692938632/
...those are just more
       Even if we start talking about
      vocab words, right?
                                                              Brand
                                                           Message
                                                               Tone
                                                               Style
                                                       Etc. etc. etc.

         Those are just more vocab words, right?



http://www.flickr.com/photos/shortfatkid/2616688237/
So, what’s
 content?
So, what’s
 content?
   (Really)
Content
is your ambassador.
Content
represents
who you are.
Content
goes out and
does your job for you
Content
goes out and
does your job for you
every
Content
goes out and
does your job for you
every single
Content
goes out and
does your job for you
every single day.
We can’t be everywhere at once
We can’t be everywhere at once

                Answering questions
We can’t be everywhere at once

              Answering questions
         Communicating information
We can’t be everywhere at once

              Answering questions
         Communicating information
                    Driving action.
But our
       We can’t be everywhere at once
                                  content can.
                                                   Answering questions
                                              Communicating information
                                                         Driving action.

       But our content is.



http://www.fmtaccess.com/movies/is-znyders-superman-inspired-by-secret-origin/
It assumes many forms.


                                                                                   Webpages
                                                                                   Blog posts
                                                                                      Tweets
                                                                                       Videos

http://screenrant.com/jennifer-lawrence-mystique-x-men-first-class-2-robf-84669/
And, yes, it is a complicated creature.


                                            Brand
                                          Message
                                             Tone
                                             Style


       http://en.wikipedia.org/wiki/DNA
But content is a
big fucking deal!
Let’s give it a hand.
Let’s give it a hand.




http://www.flickr.com/photos/anirudhkoul/3734360895/
No, I mean, let’s give it a hand.
http://www.flickr.com/photos/richardnorth/7030695503/   http://www.flickr.com/photos/docsearls/5500720398/
How do we do that?
Content strategy, of course.
How do we do that?
Content strategy, of course.


    WTF IS
   CONTENT
  STRATEGY?
There are a lot of definitions of
  content strategy out there.
Content strategy plans
    for the creation,
    publication, and
    governance of useful,
    usable content.
Kristina Halvorson, http://www.alistapart.com/articles/thedisciplineofcontentstrategy/
The main goal of content
  strategy is to use words
  and data to create
  unambiguous content that
  supports meaningful,
  interactive experiences
Rachel Lovinger, http://www.boxesandarrows.com/view/content-strategy-the
[Content strategy is] a
  repeatable process or
  methodology that manages
  content within the entire
  content lifecycle.
Rahel Bailie, via http://knol.google.com/k/content-strategy
OMG
That sounds like a lot of work.
OMG
That sounds like a lot of work.

         (Well, it is.)
It also sounds
     a little scary.




http://www.flickr.com/photos/digallagher/2858735729/
It also sounds
     a little scary.




     But wait!

     It doesn’t
     have to be.


http://www.flickr.com/photos/pjlewis/46117308/
http://www.flickr.com/photos/digallagher/2858735729/
Content strategy
                                                       is more than
                                                         a bunch of
                                                       deliverables.




http://www.flickr.com/photos/kamshots/3096111340/
Content strategy
                                                    is more than just
                                                      communicating.




http://www.flickr.com/photos/kamshots/3096111340/
Content strategy is
understanding
how, what, when
where and why
you publish in order
to communicate.
You show you care by giving
attention, structure and support.
You show you care by giving
attention, structure and support.

             Right?
You show you care by giving

                                                                   Attention
                                                                   Structure
                                                                    Support

         Right?

         Our content needs the same.


                                                   Our content needs the same.
http://www.flickr.com/photos/eelssej_/394781835/
What we call content
strategy is just
caring about and
committing to
your content.
Whether it’s a marketing campaign
  or an internal knowledgebase
   or an informational website
      or a news publication
     or an online community.
Whether it’s a marketing campaign
  or an internal knowledgebase
   or an informational website
      or a news publication
     or an online community.

         That’s all it is.
We all care about
                                                    our content, right?




http://www.flickr.com/photos/kamshots/3096111340/
We all care about
                                                    our content, right?

                                                    What we try to talk
                                                     about are just the
                                                         most effective
                                                      ways of doing so
                                                     for the long haul.


http://www.flickr.com/photos/kamshots/3096111340/
Sounds like
       marriage, huh?
http://www.flickr.com/photos/kamshots/3096111340/   http://www.flickr.com/photos/makelessnoise/361306540/
Just like
       marriage,
       it’s not
       always
       going to
       be easy.
http://www.flickr.com/photos/kamshots/3096111340/   http://www.flickr.com/photos/dno1967b/6977722971/
But if you work at it,
                                                                                       it can be AWESOME.




http://www.flickr.com/photos/kamshots/3096111340/
  http://www.flickr.com/photos/allanhenderson/3295404471/ and http://www.flickr.com/photos/allanhenderson/3321307022/
                                                                     http://www.flickr.com/photos/allanhenderson/3321307022/
meetcontent.com
 @meetcontent

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What the... Files: Content and Content Strategy

  • 2. Welcome to the first edition of the “What The…” Files!
  • 3. Welcome to the first edition of the “What The…” Files! (Also known as WTF)
  • 4. We know that content strategy can sometimes seem complicated.
  • 5. (Okay, a lot of the time.) http://www.flickr.com/photos/27956723@N04/3134099114/
  • 6. But content is important!
  • 7. So we want to demystify
  • 8. So we want to demystify and dejargonize
  • 9. So we want to demystify and dejargonize some of the things we talk about here from time to time
  • 10. ...so they’re easier to understand. http://www.flickr.com/photos/bramus/3249196137/
  • 11. Let’s start with the obvious:
  • 12. Let’s start with the obvious: CONTENT.
  • 13. Let’s start with the obvious: CONTENT. (Kind of a clinical word, no?) (Kind of a clinical word, no?) http://www.flickr.com/photos/usnavy/5664927198/
  • 14. Even if you break it down into
  • 15. Even if you break it down into webpages
  • 16. Even if you break it down into webpages blog posts
  • 17. Even if you break it down into webpages blog posts tweets
  • 18. Even if you break it down into webpages blog posts tweets videos
  • 19. ...that’s just talking Even if you break it down into the vessel. about Webpages Blog posts Tweets Videos Etc. etc. etc. That’s just talking about the vessel. http://www.flickr.com/photos/miamism/3691003171/
  • 20. Even if we start talking about
  • 21. Even if we start talking about brand
  • 22. Even if we start talking about brand message http://www.flickr.com/photos/myklroventine/3545127104/
  • 23. Even if we start talking about brand message tone http://www.flickr.com/photos/21025851@N00/2169196138/
  • 24. Even if we start talking about brand message tone style http://www.flickr.com/photos/marvinkuo/3692938632/
  • 25. ...those are just more Even if we start talking about vocab words, right? Brand Message Tone Style Etc. etc. etc. Those are just more vocab words, right? http://www.flickr.com/photos/shortfatkid/2616688237/
  • 30. Content goes out and does your job for you
  • 31. Content goes out and does your job for you every
  • 32. Content goes out and does your job for you every single
  • 33. Content goes out and does your job for you every single day.
  • 34. We can’t be everywhere at once
  • 35. We can’t be everywhere at once Answering questions
  • 36. We can’t be everywhere at once Answering questions Communicating information
  • 37. We can’t be everywhere at once Answering questions Communicating information Driving action.
  • 38. But our We can’t be everywhere at once content can. Answering questions Communicating information Driving action. But our content is. http://www.fmtaccess.com/movies/is-znyders-superman-inspired-by-secret-origin/
  • 39. It assumes many forms. Webpages Blog posts Tweets Videos http://screenrant.com/jennifer-lawrence-mystique-x-men-first-class-2-robf-84669/
  • 40. And, yes, it is a complicated creature. Brand Message Tone Style http://en.wikipedia.org/wiki/DNA
  • 41. But content is a big fucking deal!
  • 42. Let’s give it a hand.
  • 43. Let’s give it a hand. http://www.flickr.com/photos/anirudhkoul/3734360895/
  • 44. No, I mean, let’s give it a hand.
  • 45. http://www.flickr.com/photos/richardnorth/7030695503/ http://www.flickr.com/photos/docsearls/5500720398/
  • 46. How do we do that? Content strategy, of course.
  • 47. How do we do that? Content strategy, of course. WTF IS CONTENT STRATEGY?
  • 48. There are a lot of definitions of content strategy out there.
  • 49. Content strategy plans for the creation, publication, and governance of useful, usable content. Kristina Halvorson, http://www.alistapart.com/articles/thedisciplineofcontentstrategy/
  • 50. The main goal of content strategy is to use words and data to create unambiguous content that supports meaningful, interactive experiences Rachel Lovinger, http://www.boxesandarrows.com/view/content-strategy-the
  • 51. [Content strategy is] a repeatable process or methodology that manages content within the entire content lifecycle. Rahel Bailie, via http://knol.google.com/k/content-strategy
  • 52. OMG That sounds like a lot of work.
  • 53. OMG That sounds like a lot of work. (Well, it is.)
  • 54. It also sounds a little scary. http://www.flickr.com/photos/digallagher/2858735729/
  • 55. It also sounds a little scary. But wait! It doesn’t have to be. http://www.flickr.com/photos/pjlewis/46117308/ http://www.flickr.com/photos/digallagher/2858735729/
  • 56. Content strategy is more than a bunch of deliverables. http://www.flickr.com/photos/kamshots/3096111340/
  • 57. Content strategy is more than just communicating. http://www.flickr.com/photos/kamshots/3096111340/
  • 58. Content strategy is understanding how, what, when where and why you publish in order to communicate.
  • 59. You show you care by giving attention, structure and support.
  • 60. You show you care by giving attention, structure and support. Right?
  • 61. You show you care by giving Attention Structure Support Right? Our content needs the same. Our content needs the same. http://www.flickr.com/photos/eelssej_/394781835/
  • 62. What we call content strategy is just caring about and committing to your content.
  • 63. Whether it’s a marketing campaign or an internal knowledgebase or an informational website or a news publication or an online community.
  • 64. Whether it’s a marketing campaign or an internal knowledgebase or an informational website or a news publication or an online community. That’s all it is.
  • 65. We all care about our content, right? http://www.flickr.com/photos/kamshots/3096111340/
  • 66. We all care about our content, right? What we try to talk about are just the most effective ways of doing so for the long haul. http://www.flickr.com/photos/kamshots/3096111340/
  • 67. Sounds like marriage, huh? http://www.flickr.com/photos/kamshots/3096111340/ http://www.flickr.com/photos/makelessnoise/361306540/
  • 68. Just like marriage, it’s not always going to be easy. http://www.flickr.com/photos/kamshots/3096111340/ http://www.flickr.com/photos/dno1967b/6977722971/
  • 69. But if you work at it, it can be AWESOME. http://www.flickr.com/photos/kamshots/3096111340/ http://www.flickr.com/photos/allanhenderson/3295404471/ and http://www.flickr.com/photos/allanhenderson/3321307022/ http://www.flickr.com/photos/allanhenderson/3321307022/