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4 Ways to Overcome Limited SharePoint Expertise
1. 4 Ways to Overcome Limited
SharePoint Expertise
in the Enterprise
Dux Raymond Sy
Mark Miller
Watch Recording: http://vimeo.com/32406651
2. Presentation Objectives
¡ In this presentation, you will learn the 4 ways to overcome limited SharePoint
expertise in the enterprise
¡ Identify necessary SharePoint skills to support your organization
¡ Justify the value of hiring full time resources or outsourced providers
¡ Utilize existing resources to maximize the value of SharePoint
¡ Quantify the TCO of out of the box, third-party and custom developed SharePoint
solutions
@eusp @meetdux #SPExpertise
3. Meet Mark and Dux
mmiller@fpweb.net
dux.sy@innovative-e.com
@eusp
@meetdux
@eusp @meetdux #SPExpertise
6. Where’s SharePoint Superman?
“SharePoint is so easy - users will figure it out”
“Since you’re the server admin, you’re now the de
facto SharePoint guy/gal”
“On top of you day job, you can implement
SharePoint in 3 months so 5000 of our employees
can use it, right?”
@eusp @meetdux #SPExpertise
7. SharePoint IS a Business Platform
Public
Project Facing
Intranet Management
Website
System
SharePoint 2010
@eusp @meetdux #SPExpertise
9. SharePoint Ignorance is Not Bliss
¡ Executives ordered SharePoint to be deployed
¡ Do they REALLY understand the value of SharePoint to the organization?
¡ Is the investment realistic?
¡ As the enlightened ones, it’s our responsibility to raise executive awareness about
SharePoint
¡ Read “5 Reasons Why Executive SharePoint Ignorance is Not Bliss”
http://go.meetdux.com/393b
@eusp @meetdux #SPExpertise
10. Justifying SharePoint Investment
¡ Understand strategic goals
¡ Business needs vs pain points
¡ Allocated budget
¡ Priorities
¡ Resources required to meet business priorities
¡ Technology and Tools
¡ Expertise
¡ Change Management
¡ Relevant analysis and planning is key
@eusp @meetdux #SPExpertise
11. 2. Remove IT Bottleneck
@eusp @meetdux #SPExpertise
12. Power to the People
¡ Engage with the business up front to get buy-in
¡ That means you would have engaged the users from the get-go
¡ Having them involved from the start will likely contribute to a successful adoption
¡ Democratize both business solution development & support
¡ Paradigm shift from traditional IT model
¡ Well-defined roles and responsibilities
¡ Defined in your governance strategy
@eusp @meetdux #SPExpertise
14. Relevant Training
¡ Showcase SharePoint solutions, not features
¡ Share case studies
¡ Even better, success of pilot program
¡ Group users based on business needs
¡ IT
¡ Business
¡ Executives
¡ Vendors/customers
@eusp @meetdux #SPExpertise
15. Provide Structured Support
¡ Self-service support
¡ Create a SharePoint FAQ site for basic how-tos
¡ Include external references for advanced topics
¡ Make sure it’s accessible to the entire user community
¡ Removes most of the support bottleneck
¡ Site Manager support
¡ IT help-desk support
¡ Create a SharePoint help-desk site
¡ Intended for higher-level support
@eusp @meetdux #SPExpertise