The document discusses using a balanced scorecard approach for measuring an agile enterprise. It proposes key metrics across four perspectives: business value, user orientation, operational excellence, and future orientation. Examples of metrics provided include major releases per quarter, customer survey response rates, number of features developed per release, and employee engagement scores. The balanced scorecard is presented as a way to measure an agile organization across important areas.

1. Balanced Scorecard for the
agile enterprise
Asheesh Mehdiratta
Pitney Bowes

2. Me?
www.agiletour.org

3. Enterprise ?
www.agiletour.org 3

4. Strategy : GO NORTH !
www.agiletour.org 4

5. Do you know?
???
???
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6. I Measure !
Balanced Scorecard
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7. Hmm… are you sure ?
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8. Constant ?
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9. New kid ?
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10. What’s Your Frequency?
Business User
Value Orientation
Operational Future
Excellence Orientation
Agile Balanced Scorecard
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11. Business Value
Major releases per quarter
Features per release
Product Backlog burndown
Technical Debt burndown
Product flexibility
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12. User Orientation
Net promoter score
# Service calls
Service calls cycle time
Customer Survey response%
#Defects reported (Live/Beta)
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13. Operational Excellence
#Features/developer/release
#Projects completed +/-2 sprint
# Field issue resolution ~30 days~
% Tests passing / daily builds
Cycle time & waste removed
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14. Future Orientation
Employee engagement score
# New Competency/employee
# Training hours/employee
# Cross functional teams
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15. and some simple scores…
#Roles ^ # Rules
Time to Value
New Partnerships
Customer driven innovations
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16. www.agiletour.org

17. Email: asheesh.mehdiratta@gmail.com
Blog: http://agilejourneys.blogspot.com
Twitter: @amehdiratta
Skype: amehdiratta

18. Credits
Esther Derby and Mike Cohn
Photo credits:
Sonicstate.com
soundexchange2.com
creditrepairentourage.com
freecircuitdiagrams4u.blogspot.com
chart-magic.com
karisburton.wordpress.com
getodd.com
Tutorialspoint.com
05/11/10 www.agiletour.org