2. Journal Prompt #1
How do you communicate?
• Do you like to talk?
• Are you a good listener?
• What makes you a good listener?
• Why do healthcare professionals have to
have good communication skills?
1.02 Understand effective communication 2
3. Types of Communication:
Verbal and Non-Verbal
Verbal
Communication
Non-
Verbal
1.02 Understand effective communication 3
4. Types of Communication:
Verbal and Non-Verbal
Spoken/Oral
Verbal
Communication
Non-
Verbal
1.02 Understand effective communication 4
5. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Communication
Non-
Verbal
1.02 Understand effective communication 5
6. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Tone of voice
Communication
Non-
Verbal
1.02 Understand effective communication 6
7. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Tone of voice
Vocabulary
Communication
Non-
Verbal
1.02 Understand effective communication 7
8. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Gestures
Tone of voice
Vocabulary
Communication
Non-
Verbal
1.02 Understand effective communication 8
9. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Gestures
Touch
Tone of voice
Vocabulary
Communication
Non-
Verbal
1.02 Understand effective communication 9
10. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Gestures
Touch
Body Language
Tone of voice
Vocabulary
Communication
Non-
Verbal
1.02 Understand effective communication 10
11. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Gestures
Touch
Body Language
Tone of voice
Vocabulary
Facial
expressions
Communication
Non-
Verbal
1.02 Understand effective communication 11
12. Types of Communication:
Verbal and Non-Verbal
Verbal
Written Spoken/Oral
Gestures
Touch
Body Language
Tone of voice
Vocabulary
Facial
expressions
Eye Contact
Communication
Non-
Verbal
1.02 Understand effective communication 12
17. The
Communication Model
Sender Message Receiver
Feedback
1.02 Understand effective communication 17
18. Communication Process
Engagement
Understanding
Education
Sense of Partnership
1.02 Understand effective communication 18
19. Communication Process
Engagement
Connection between
the healthcare
professional and the
patient
Develops partnership
1.02 Understand effective communication 19
20. Communication Process
Engagement:
Effective Communication
Strategies
Introduce yourself
Allow the patient to talk
without interruption
1.02 Understand effective communication 20
21. Communication Process
Understanding
Healthcare professional
makes the patient feel
accepted
Healthcare professional
empathizes with the
patient
1.02 Understand effective communication 21
22. Communication Process
Understanding:
Effective Communication
Strategies
Allow patient to share
thoughts and feelings
Share anecdotes to create
a bond
1.02 Understand effective communication
22
23. Communication Process
Education
To increase the
patient’s knowledge of
their illness
Minimizes anxiety
1.02 Understand effective communication 23
24. Communication Process
Education:
Effective Communication
Strategies
Use language the patient
understands
Make sure all patient’s
questions are addressed
1.02 Understand effective communication
24
25. Communication Process
Sense of Partnership
Healthcare professional and
patient work together
regarding their problem
and treatment plan
1.02 Understand effective communication
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26. Communication Process
Sense of Partnership
Effective Communication
Strategies
Avoid critical questioning
Use active listening
1.02 Understand effective communication 26
27. Communication Process
Active Listening
Need good listening skills
Show interest
Pay attention
Hear the message
Do not interrupt
1.02 Understand effective communication 27
28. Communication Process
Active Listening
Reflection
Restatement
Clarification
1.02 Understand effective communication 28
29. Communication Process
Active Listening
Reflection
Careful thought
Restatement
Rewording
Summarizing
Clarification
Explaining
1.02 Understand effective communication 29