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Customer service for fire depts
1.
The
Bridge to Our Customers Customer Delight
2.
3.
YOU as a
customer… Share an experience of Good Customer Service
4.
YOU as a
customer… Share an experience of Bad Customer Service
5.
6.
7.
8.
9.
Why Customers leave?
Others Product Dissatisfaction Better Prices Elsewhere Poor Service
10.
11.
12.
13.
Good, Bad, &
Excellent Service
14.
15.
16.
17.
18.
19.
20.
21.
22.
The Service-Profit Chain
Good Service – Satisfied Customers Higher Sales High Revenue/ More profits Higher Incentives/Bonus to Employees Service-oriented employees
23.
Customer Delight
24.
25.
26.
27.
Different Customers &
Handling them
28.
29.
30.
31.
32.
33.
34.
Questions
Notas del editor
Break the group into teams
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