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Subject : Theory of
Communication

 Chapter 5     Group 5
SHARING PERSONAL
  INFORMATION


        Presenter : Ngan Giang
Self-Disclosing
• Self-disclosure is both
  the conscious and subconscious act of revealing
  more about oneself to others.
• This may include, but is not limited
  to, thoughts, feelings, aspirations, goals, failures,
  successes, fears, dreams as well as one's
  likes, dislikes, and favorites.
• Self-disclosure is an important building block
  for intimacy, intimacy can not be achieved
  without it.
Self-Disclosing
• There are several important factors that
  influence self-disclosure and the state of the
  relationship, such as the relational
  definition, time, way of explaining each
  other's behavior, degree of
  affection, reciprocity, and goals.
Self-Disclosing
Benefits                Risks
• May increase trust    • Others may reject us
• May increase          • Others may think less
  closeness               of us
• May enhance self-
  esteem                • Others may violate
• May increase security   our confidences
• May enhance self-
  growth
Self-Disclosure
              When Appropriate
• Self-disclose the kind of information you want others
  to disclose to you.
• Self-disclose more intimate information only when
  you believe the disclosure represents an acceptable
  risk.
• Move self-disclosure to deeper levels gradually.
• Reserve intimate or very personal self-disclosure for
  ongoing relationships.
• Continue intimate self-disclosure only if it is
  reciprocated.
Sharing feelings

Presenter: Minh Sang
At the heart of intimate self-disclosure is sharing personal feelings. When we do so, we
demonstrate that we trust our partner not to use the information to do us harm. Once
we decide to share our feelings, we have to know how to do so appropriately.




 The best way to share feelings is by describing them        It’s the skill of naming
                                                            the emotions you are
                                                            feeling without judging
                                                            them.
But how to describe your feelings ?



1.   Identify the behavior that triggered the feeling. What specifically has
     someone said or done to or about you?




                                                        Cold war ? Why ?
2 Identify the specific emotion you are experiencing as a result of the behavior.
Sometimes we can’t describe our emotions because we don’t have the vocabulary
to accurately describe what we are feeling. Yes, what we are feeling is similar to
anger, but are we
annoyed, betrayed, cheated, crushed, disturbed, furious, outraged, or shocked?
Each of these words more richly describes a feeling that might less precisely be
labeled anger.
                                                      Is he
                                                      annoyed, betrayed, cheated, cru
                                                      shed, disturbed, furious, outrage
                                                      d, or shocked?
Frame your response as an “I” statement. For example, “I feel happy/sad/
irritated/excited/vibrant. “I” statements help neutralize the impact of an emotional
description because they do not blame the other or evaluate the other’s behavior.


Instead, a first person message accurately conveys what you are expressing and why. Be
careful, however, not to couch a blaming statement as an “I” statement. For example, “I
feel like you don’t respect me” is a criticism of the other person. It doesn’t let the other
person know how you feel about what happened. You might have felt hurt, betrayed, or
angry. But you haven’t disclosed this.




                                                       ..”doesn’t let the other person know
                                                       how you feel about what happen.”
Verbalize the specific feeling. Here are two examples of describing feelings effectively.
The first one begins with the trigger, and the second one begins with the
feeling—either order is acceptable :

“Thank you for your compliment [trigger]; I [the person having the feeling] feel
gratified [the specific feeling] that you noticed the effort I made.”

“I [the person having the feeling] feel very resentful [the specific feeling] when
you criticize my cooking after I’ve worked as many hours as you have [trigger].”

                                                            Verbalize your
                                                            feelings !
Providing personal
feedback
Presenter: Dinh Quoc Minh
Dang
Skills for giving personal
feedback

1. Describing behaviours

2. Praising positive behaviours

3. Giving constructive criticism
1. Describing behaviours

Describing behaviours: accurately recounting the specific
behaviours of another without commenting on their appropriateness.
1. Describing behaviours

Effectively sharing feelings: descriptive and specific rather than
evaluative and vague.

Unfortunately, people are quick to share ambiguous conclusions and
evaluations.
1. Describing behaviours

To describe behavior:

       1. Identify the specific behaviours that led to our perception

       2. Share that information as feedback
2. Praising positive behaviours

Praising: describing a specific positive bahaviour or accomplishment
of another person and the effect that bahaviour has on others

Praise ≠ Flattery:
        Praise: sincere compliment
        Flattery: insincere compliment for ingratiation
2. Praising positive behaviours

Praise reinforces positive behaviour and helps another develop a
positive self-concept

For effective praising: focus on the specific behavior we want to
reinforce
2. Praising positive behaviours

Praise when appropriate doesn’t cost much and usually appreciated

Praise not only provides feedback and builds esteem but also
deepens our relationship with that person
3. Giving constructive criticism

Constructive criticism: describing specific behavior of other that hurt
the person of that person’s relationships with others

Criticize doesn’t mean condemn or judge, it’s based on empathy and
sincere desire to help someone understand the impact of his or her
behavior.
3. Giving constructive criticism

Some guidelines when providing constructive criticism:

         1. Ask the person’s before giving criticism.
         2. Describe the behavior and its consequences by accurately
recounting precisely what was said or done and the reaction of those
affected by it.
         3. Preface constructive criticism with an affirming statement.
         4. When appropriate, suggest how the person can change the
behavior.
3. Giving constructive criticism

1. Ask the person’s before giving criticism

When someone has agreed to hear constructive criticism  likely to
be more receptive
3. Giving constructive criticism

2. Describe the behavior and its consequences by accurately
recounting precisely what was said or done and the reaction of those
affected by it

Objective description allows the other to maintain face while receiving
accurate feedback about the damaging behavior.
3. Giving constructive criticism

3. Preface constructive criticism with an affirming statement

Prefacing constructive criticism with statements that validate your
respect for the other person is important.

The easiest way is to praise before criticism
3. Giving constructive criticism

4. When appropriate, suggest how the person can change the
behavior

The goal of constructive criticism is to help  it’s appropriate to
provide suggestions for positive changes

Moreover, it’s help the person with useful information, and show that
your intentions are positive
DIRECT STRATEGY FOR
MAINTAINING PRIVACY:
ESTABLISH A BOUNDARY
              Made by : Huu Loc
 To maintain your privacy in indirect ways , you
  may: Changing the subject, masking
  feelings, and telling white lies
 But these strategies will eventually damage
  your relationships if used repeatedly.
 To keep information private over a longer
  period of time, you will want to use a more
  direct approach.
 The skill of establishing a boundary allows
  you to effectively respond to people expecting
  you to disclose information you prefer to keep
  private.
 In essence, it is a polite way to let your
  partner know that questions requiring you to
  disclose about a specific topic are
  unacceptable.
1. Recognize why you are choosing not to
share the information.
When Pat asks Eric about the grade he received on a
test , Eric may hesitate to share this recognizing that
he feels uncomfortable doing so.
2. Identify your rule that guided this
decision.
Eric relates his discomfort in sharing the test score to
his inability to predict how Pat will react when he
finds out that Eric has received an “A+” while Pat got
only a “B”.
Eric, who in the past has been teased for his good
grades has developed a rule not disclosing the grades
he receives unless he knows that the person he is
talking to respects academic achievement.
3. Form an “I”-centered message that briefly
establishes a boundary.
When Pat asks Eric about his test grade, Eric might
reply
 - “I know that everyone’s different, and I don’t mean
   to be rude, but it’s my policy not to ask other people
   about their grades and not to discuss my own. I
   know you may think this is weird, but please don’t
   be offended.”
This lets Pat know that Eric’s decision is based on a
personal rule rather than an indication of his trust in
Pat
It's important to note that in establishing
boundaries:
• Your personal needs are valid. It is not necessary for
  you to defend, debate or over-explain your request.
• Enlist the support of a friend for before and after the
  boundary-setting conversation, if necessary.
• Begin setting boundaries with the easiest ones and
  build yourself up to the more challenging ones for
  you. Let your communication and behavior get
  stronger before you tackle the harder boundaries.
• Tell people immediately when they are doing
  something that violates one of your boundaries.
• Simply tell them what they are doing that makes you
  feel angry, frustrated, violated, resentful, or
  uncomfortable. Communicate gracefully and
  honestly.
• Make a direct request that they stop the behaviors
  that offend or bother you. Be very specific about
  what you want.
• Follow-up to let them know how they are doing at
  honoring your request.
• Thank them for making the change.
• And, if they refuse to cooperate:
• Warm them of a possible consequence if they
  continue disregarding your request.
• Demand that they stop.
• Just walk away without getting angry or fighting.
• Or, if necessary follow through with the consequence
  you previously warned them about.
Boundary-setting is like any new skill-you'll need to
learn the basics, create a plan for applying your new
skill, and then follow through with action and a support
system. Over time and with practice, setting
boundaries will become easier.
Essential Boundary Setting Steps:
• 1. Self Awareness: Identify where your boundaries are
  weak or non-existent. Establish some new boundaries
  that honor you. What may people no longer do around
  you, do to you, or say to you? (Be realistic)
• 2. Inform: Educate others about unacceptable behaviors
  and expressions. Help people understand how they can
  respect your new boundaries. Communicate without
  blaming. Verbalize your boundaries.
• 3. Request: Calmly tell each person very specifically what
  you want them to stop doing or saying. Get their
  commitment to honoring you.
• 4. Follow-Up: Let them know how they are doing on
  meeting your request. Continue educating and
  reinforcing. Reward those who are respecting your
  boundaries.
Essential Boundary Setting Steps (cont):
• 5. Demand: Warn them about possible consequences if
  they continue ignoring your request. Enforce your
  boundaries.
• 6. Consequences: Follow through with the consequence
  if results aren't forthcoming. Determine which battles
  are worth fighting and which are worth letting go; walk
  away without any further comment if necessary. Set
  consequences that impact the other person more than
  you.
• 7. Respect others' boundaries : Stop violating other
  people's boundaries. Be aware and respectful of other
  people's boundaries.
Thanks for listening
•   Group 5 :
•   1. M.Sang
•   2. H.Lộc
•   3. Ngân Giang
•   4. Ngọc Cẩm
•   5. M.Đăng

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Chapter 8 (guidelines and communication strategies for disclosure)

  • 1. Subject : Theory of Communication Chapter 5 Group 5
  • 2. SHARING PERSONAL INFORMATION Presenter : Ngan Giang
  • 3. Self-Disclosing • Self-disclosure is both the conscious and subconscious act of revealing more about oneself to others. • This may include, but is not limited to, thoughts, feelings, aspirations, goals, failures, successes, fears, dreams as well as one's likes, dislikes, and favorites. • Self-disclosure is an important building block for intimacy, intimacy can not be achieved without it.
  • 4. Self-Disclosing • There are several important factors that influence self-disclosure and the state of the relationship, such as the relational definition, time, way of explaining each other's behavior, degree of affection, reciprocity, and goals.
  • 5. Self-Disclosing Benefits Risks • May increase trust • Others may reject us • May increase • Others may think less closeness of us • May enhance self- esteem • Others may violate • May increase security our confidences • May enhance self- growth
  • 6. Self-Disclosure When Appropriate • Self-disclose the kind of information you want others to disclose to you. • Self-disclose more intimate information only when you believe the disclosure represents an acceptable risk. • Move self-disclosure to deeper levels gradually. • Reserve intimate or very personal self-disclosure for ongoing relationships. • Continue intimate self-disclosure only if it is reciprocated.
  • 8. At the heart of intimate self-disclosure is sharing personal feelings. When we do so, we demonstrate that we trust our partner not to use the information to do us harm. Once we decide to share our feelings, we have to know how to do so appropriately. The best way to share feelings is by describing them  It’s the skill of naming the emotions you are feeling without judging them.
  • 9. But how to describe your feelings ? 1. Identify the behavior that triggered the feeling. What specifically has someone said or done to or about you? Cold war ? Why ?
  • 10. 2 Identify the specific emotion you are experiencing as a result of the behavior. Sometimes we can’t describe our emotions because we don’t have the vocabulary to accurately describe what we are feeling. Yes, what we are feeling is similar to anger, but are we annoyed, betrayed, cheated, crushed, disturbed, furious, outraged, or shocked? Each of these words more richly describes a feeling that might less precisely be labeled anger. Is he annoyed, betrayed, cheated, cru shed, disturbed, furious, outrage d, or shocked?
  • 11. Frame your response as an “I” statement. For example, “I feel happy/sad/ irritated/excited/vibrant. “I” statements help neutralize the impact of an emotional description because they do not blame the other or evaluate the other’s behavior. Instead, a first person message accurately conveys what you are expressing and why. Be careful, however, not to couch a blaming statement as an “I” statement. For example, “I feel like you don’t respect me” is a criticism of the other person. It doesn’t let the other person know how you feel about what happened. You might have felt hurt, betrayed, or angry. But you haven’t disclosed this. ..”doesn’t let the other person know how you feel about what happen.”
  • 12. Verbalize the specific feeling. Here are two examples of describing feelings effectively. The first one begins with the trigger, and the second one begins with the feeling—either order is acceptable : “Thank you for your compliment [trigger]; I [the person having the feeling] feel gratified [the specific feeling] that you noticed the effort I made.” “I [the person having the feeling] feel very resentful [the specific feeling] when you criticize my cooking after I’ve worked as many hours as you have [trigger].” Verbalize your feelings !
  • 14. Skills for giving personal feedback 1. Describing behaviours 2. Praising positive behaviours 3. Giving constructive criticism
  • 15. 1. Describing behaviours Describing behaviours: accurately recounting the specific behaviours of another without commenting on their appropriateness.
  • 16. 1. Describing behaviours Effectively sharing feelings: descriptive and specific rather than evaluative and vague. Unfortunately, people are quick to share ambiguous conclusions and evaluations.
  • 17. 1. Describing behaviours To describe behavior: 1. Identify the specific behaviours that led to our perception 2. Share that information as feedback
  • 18. 2. Praising positive behaviours Praising: describing a specific positive bahaviour or accomplishment of another person and the effect that bahaviour has on others Praise ≠ Flattery: Praise: sincere compliment Flattery: insincere compliment for ingratiation
  • 19. 2. Praising positive behaviours Praise reinforces positive behaviour and helps another develop a positive self-concept For effective praising: focus on the specific behavior we want to reinforce
  • 20. 2. Praising positive behaviours Praise when appropriate doesn’t cost much and usually appreciated Praise not only provides feedback and builds esteem but also deepens our relationship with that person
  • 21. 3. Giving constructive criticism Constructive criticism: describing specific behavior of other that hurt the person of that person’s relationships with others Criticize doesn’t mean condemn or judge, it’s based on empathy and sincere desire to help someone understand the impact of his or her behavior.
  • 22. 3. Giving constructive criticism Some guidelines when providing constructive criticism: 1. Ask the person’s before giving criticism. 2. Describe the behavior and its consequences by accurately recounting precisely what was said or done and the reaction of those affected by it. 3. Preface constructive criticism with an affirming statement. 4. When appropriate, suggest how the person can change the behavior.
  • 23. 3. Giving constructive criticism 1. Ask the person’s before giving criticism When someone has agreed to hear constructive criticism  likely to be more receptive
  • 24. 3. Giving constructive criticism 2. Describe the behavior and its consequences by accurately recounting precisely what was said or done and the reaction of those affected by it Objective description allows the other to maintain face while receiving accurate feedback about the damaging behavior.
  • 25. 3. Giving constructive criticism 3. Preface constructive criticism with an affirming statement Prefacing constructive criticism with statements that validate your respect for the other person is important. The easiest way is to praise before criticism
  • 26. 3. Giving constructive criticism 4. When appropriate, suggest how the person can change the behavior The goal of constructive criticism is to help  it’s appropriate to provide suggestions for positive changes Moreover, it’s help the person with useful information, and show that your intentions are positive
  • 27. DIRECT STRATEGY FOR MAINTAINING PRIVACY: ESTABLISH A BOUNDARY Made by : Huu Loc
  • 28.  To maintain your privacy in indirect ways , you may: Changing the subject, masking feelings, and telling white lies  But these strategies will eventually damage your relationships if used repeatedly.  To keep information private over a longer period of time, you will want to use a more direct approach.
  • 29.  The skill of establishing a boundary allows you to effectively respond to people expecting you to disclose information you prefer to keep private.  In essence, it is a polite way to let your partner know that questions requiring you to disclose about a specific topic are unacceptable.
  • 30. 1. Recognize why you are choosing not to share the information. When Pat asks Eric about the grade he received on a test , Eric may hesitate to share this recognizing that he feels uncomfortable doing so. 2. Identify your rule that guided this decision. Eric relates his discomfort in sharing the test score to his inability to predict how Pat will react when he finds out that Eric has received an “A+” while Pat got only a “B”. Eric, who in the past has been teased for his good grades has developed a rule not disclosing the grades he receives unless he knows that the person he is talking to respects academic achievement.
  • 31. 3. Form an “I”-centered message that briefly establishes a boundary. When Pat asks Eric about his test grade, Eric might reply - “I know that everyone’s different, and I don’t mean to be rude, but it’s my policy not to ask other people about their grades and not to discuss my own. I know you may think this is weird, but please don’t be offended.” This lets Pat know that Eric’s decision is based on a personal rule rather than an indication of his trust in Pat
  • 32. It's important to note that in establishing boundaries:
  • 33. • Your personal needs are valid. It is not necessary for you to defend, debate or over-explain your request. • Enlist the support of a friend for before and after the boundary-setting conversation, if necessary. • Begin setting boundaries with the easiest ones and build yourself up to the more challenging ones for you. Let your communication and behavior get stronger before you tackle the harder boundaries. • Tell people immediately when they are doing something that violates one of your boundaries. • Simply tell them what they are doing that makes you feel angry, frustrated, violated, resentful, or uncomfortable. Communicate gracefully and honestly.
  • 34. • Make a direct request that they stop the behaviors that offend or bother you. Be very specific about what you want. • Follow-up to let them know how they are doing at honoring your request. • Thank them for making the change. • And, if they refuse to cooperate: • Warm them of a possible consequence if they continue disregarding your request. • Demand that they stop. • Just walk away without getting angry or fighting. • Or, if necessary follow through with the consequence you previously warned them about.
  • 35. Boundary-setting is like any new skill-you'll need to learn the basics, create a plan for applying your new skill, and then follow through with action and a support system. Over time and with practice, setting boundaries will become easier.
  • 36. Essential Boundary Setting Steps: • 1. Self Awareness: Identify where your boundaries are weak or non-existent. Establish some new boundaries that honor you. What may people no longer do around you, do to you, or say to you? (Be realistic) • 2. Inform: Educate others about unacceptable behaviors and expressions. Help people understand how they can respect your new boundaries. Communicate without blaming. Verbalize your boundaries. • 3. Request: Calmly tell each person very specifically what you want them to stop doing or saying. Get their commitment to honoring you. • 4. Follow-Up: Let them know how they are doing on meeting your request. Continue educating and reinforcing. Reward those who are respecting your boundaries.
  • 37. Essential Boundary Setting Steps (cont): • 5. Demand: Warn them about possible consequences if they continue ignoring your request. Enforce your boundaries. • 6. Consequences: Follow through with the consequence if results aren't forthcoming. Determine which battles are worth fighting and which are worth letting go; walk away without any further comment if necessary. Set consequences that impact the other person more than you. • 7. Respect others' boundaries : Stop violating other people's boundaries. Be aware and respectful of other people's boundaries.
  • 38. Thanks for listening • Group 5 : • 1. M.Sang • 2. H.Lộc • 3. Ngân Giang • 4. Ngọc Cẩm • 5. M.Đăng