An insight into the most effective collaborative learning experience for IT best practices that is available today. ITpreneurs offers a range of training delivery possibilities that help your organization to learn about and implement IT best practices such as ITIL, COBIT, or ISO/IEC 20000. Options include virtual classroom, self paced e-learning and various blended learning options.

1. the ITpreneurs virtual learning experience An insight into the most effective collaborative learning experience for IT best practices that is available today

2. Who is ITpreneurs ITpreneurs operates with 125+ staff from six continents serving Fortune 1000 companies The common theme for all ITpreneurs training and implementation solutions are: Deliver unbeatable quality instructional content Engage with the learner by proving compelling stories and relevant instructions Promise results and ensure the learner retains the knowledge obtained and can apply this to the day to day practice 2 ITpreneurs develops training and implementation solutions for IT best practice frameworks such as ITIL, COBIT, or ISO/IEC 20000 Founded in 2001, ITpreneurs’ first product was an ITIL Foundation e-learning training course. Now in 2009, ITpreneurs offers classroom, e-learning, game based learning, and hybrid training solutions in all major languages across the world ITpreneurs Global HQ

3. Is this presentation relevant to you? If you can answer any of the following questions with ‘yes’, this presentation definitely is relevant to you: We are implementing IT best practices (ITIL, ISO/IEC 20000 / or COBIT) and need to generate awareness among staff , and train key stakeholders We now use classroom training but are looking for a more efficient and cost effective way to train our people We are looking for the smartest way to migrate our certified staff from ITIL version 2 to version 3 I don’t believe in e-learning, as I don’t think my staff will have the self motivation and interest to learn from a computer We have a globally dispersed organization and need to ensure consistent high quality training medium globally and in multiple languages. 3

4. What makes virtual learning interesting? For the organization Train a lot of people in a short period of time Reduced overall cost Faster Roll-Out Consistent delivery across department, geography, language 4 For the learner Caters to various learning styles ensures better comprehension Learner is in the driving seat, self paced on-demand access Practical application, use knowledge immediately More engaged learning, learner feels more confident For the manager Learner is not away from the office Flexibility in planning Increased retention Learning times reduced Ability to view learn progress throughout the organization

5. Does e-learning really lead to reduced overall costs? Copyright © 2009 ITpreneurs 5 Example of a situation with 40 learners requiring to take an ITIL v3 Foundation Course Overall Cost Saving $70,040 Classroom E-Learning 40 * $500 = $20,000 $0 Airfare 40 * 3 days $200= $24,000 $0 Meals and Hotel 40 * $50= $2,000 $0 Transportation 40 * $1,000= $40,000 40 * $399= $15,960 Course Fee Total $ 15,960 Total $ 86,000 Yes, the example shows that e-learning results in significant lower costs over traditional classroom education. The example does not even consider opportunity costs: travel time, being away from the office, etc.

6. Does online learning replace the traditional classroom? 6 There are various delivery options, typically e-learning is one of the delivery methods that you select when creating your training program; but typically not the only one. Self Paced e-learning Instructor facilitated e-learning Virtual Classroom Instructor facilitated Classroom Low cost Learner Centric Peer interaction High cost Instructor Centric Discussion based Knowledge transfer to a diverse audience Factual information, application is less relevant Learners can easily combine learning activities with their normal work Example: ITIL Awareness, Foundation Learners require a more structured approach Learners feel more comfortable talking or chatting to someone Learners typically block specific hours and sit somewhere else to avoid being disturbed Example: ITIL Foundation Can be combined with e-learning or classroom Application and interaction is important and instructor requires confirmation of understanding Very intensive Example: ITIL Intermediary courses Instructor determines pace Highly interactive, discussion based education Application is more important than understanding Can include game based learning Example: ITIL Intermediary courses

7. Some guidance when choosing between delivery options 7 Large number of people to be trained Select people to be trained < E-learning Classroom > I have a limited training budget Budget is not an issue for me < E-learning Classroom > My staff is geographically dispersed Everyone is in the same location < E-learning Classroom > Most people require advanced training People require a basic / foundation understanding of the topic < E-learning Classroom > Copyright © 2009 ITpreneurs

8. Which of these solutions does ITpreneurs offer? 8 ITpreneurs offers a complete portfolio of e-learning, classroom, game based and blended solutions for all major IT best practices in various languages. Mix and Match or even add your own content to this to create a learning solution that meets your needs Collaborative classroom training and games Engaging ITIL E-learning Foundation Comprehensive COBIT E-learning Materials available in multiple languages Delivered using a Secure hosted platform Interactive Virtual classroom

9. Highlight: ITIL V3 Foundation e-learning Copyright © 2009 ITpreneurs 9 The most comprehensive ITIL Foundation course available today More than 18 hours of highly interactive and visual instructional content Prepares learners for taking on and passing the ITIL v3 Foundation Certification Exam Simulation driven learning with cases, assignments and quizzes Modular learning with short and concise learning blocks Includes Exam Preparation Guide and printable reference material Ability to take web-based exam as your office without having to travel to testing center

10. Highlight: ITIL V3 Foundation e-learning 10 Experiential learning, learners are immersed in a case study and learn to apply ITIL The case study: Learners are attending an ITIL conference that takes place in a hotel in Thailand At the conference, training sessions take place and learners go from room to room to learn about ITIL principles While staying in the hotel, the learner experiences ITIL related challenges and situations and has to help the hotel management to run the hotel better Click this link for ITpreneurs whitepaper Everything in a hotel is about service provision, which makes it a perfect link to ITIL

11. Highlight: The ITIL Foundation Exam Preparation Guide Copyright © 2009 ITpreneurs 11 An intensive online exam preparation tool that ensures learners pass the exam Includes a summary of the most important ITIL knowledge required for taking the exam Learners can test their knowledge through a large pool of sample exam questions A simulated exam validates if learners really are ready for taking on the exam Additional guidance such as a First Aid Kit, exam tips are included Exam preparation tools also available for COBIT!

12. Highlight: COBIT e-learning “ The COBIT Foundation Course not only provided a great review of COBIT and excellent preparation for the Foundation Exam but also gave me the opportunity to drill deeper into those areas of COBIT that were of interest to me but never had the time to explore before. Michael Yeung – HP Canada “ ITpreneurs partners with ISACA to provide official and high quality COBIT training materials The only official COBIT education framework available Course materials developed by the same experts who also wrote the COBIT framework Case study driven e-learning Foundation course prepares optimally for the COBIT Foundation Exam A range of supporting e-learning courses are available as well such as COBIT for Sox, COBIT Awareness 12

13. Highlight: ISO/IEC 20000 e-learning The ISO/IEC 20000 e-learning course bridges the gap between a complex standard and practical reality ITpreneurs partnered up with the original authors of the ISO/IEC 20000 framework to develop interactive e-learning material The ISO/IEC 20000 requirements course uses cases, situations and examples to bring across the meaning and purpose of the standard This is an ideal course for those who play a role in the implementation of the standard Optional ISO/IEC 20000 book. The book includes case studies of organizations who implemented ISO/IEC 20000 13

14. Considerations when deploying e-learning or virtual learning elements as part of your training program Step 1 - What level of training for which audience Step 2 - Structuring the learning activity using learning tracks Step 3 - Deploy e-learning using a robust learning management tool Copyright © 2009 ITpreneurs 14

15. 1) Deploy virtual learning elements across the board This ITIL v3 example shows that you should consider self paced e-learning, blended learning or virtual classroom across the ITIL curriculum Deep understanding / application Service Manager bridge Managing Across the Lifecycle Blended Lifecycle Modules Capability Modules Classroom ITIL v3 Foundation with v3 exam preparation guide Virtual Classroom Awareness / overview ITIL v3 Awareness E-learning Quick win for existing Service Managers IT operations and support staff IT leadership Process managers and practitioners IT line managers 15

16. 2) Designing a virtual learning Track Copyright © 2009 ITpreneurs 16 ITIL v3 Expert, experienced Instructor Marcel Foederer 5-day virtual instructor supported intensive learning track with daily conference calls and email support for the ITIL v3 Foundation Course Virtual Instructor Conference calls Kick off call Exam prep call End of day recap call End of day recap call End of day recap call Course introduction Exam preparation guide Self paced e-learning Modules Service Lifecycle Service Transition CSI SM practice Service Strategy Service Operations Technology & Architecture ITIL Foundation Exam Service Design Instructor e-mail support throughout the program Email support Discussion Board / Forum Collaboration Day 1 Day 2 Day 3 Day 4 Day 5

17. 2) Designing a virtual learning Track Copyright © 2009 ITpreneurs 17 ITIL Expert and experienced virtual instructor Abbey Wiltse 1-month virtual instructor supported relaxed learning track with conference calls and email support for the ITIL v3 Foundation Course Virtual Instructor Conference calls Kick off call Exam prep call Course introduction Exam preparation guide Self paced e-learning Modules Service Strategy Service Operations Note: why not more conference calls? Learners have a different pace, and when organizing calls, learners are not all at the same level in the course SM practice Service Design CSI ITIL Foundation Exam Service Lifecycle Service Transition Technology & Architecture Next business day Instructor e-mail support throughout the program Email support Discussion Board / Forum Collaboration Week 1 Week 2 Week 3 Week 4

18. 2) Designing a virtual learning Track Copyright © 2009 ITpreneurs 18 ITIL v3 Expert, experienced Instructor Marcel Foederer 7 day classroom ITIL Lifecycle Expert Bootcamp + self paced learning package (was 23 days classroom!!) Virtual Instructor Conference calls Weekly virtual classroom recap Weekly virtual classroom recap ITIL Foundation v3 E-learning and classroom learning activities Service Strategy Lifecycle Service Operations Lifecycle Managing Across Lifecycle Service Strategy Lifecycle Service Design Lifecycle CSI Lifecycle Service Design Lifecycle ITIL Foundation v3 Exam Service Transition Lifecycle Service Transition Lifecycle Managing Across Lifecycle Service Operations Lifecycle Self paced e-learning classroom CSI Lifecycle Email support Instructor e-mail support throughout the program Discussion Board / Forum Collaboration Day 1 – 5 classroom prerequisite Self study Self study Day 6 -7 classroom

19. 3) Deploying e-learning using a robust learning portal 19 All learning activities are managed using a robust online and fully managed learning portal Manage user licenses and distribute licenses to learners when required using a portal administrator login Advanced user reporting for both learners as well as managers Online collaboration possibilities, course alerts, and more Access to a knowledge base with information on the use and adoption of IT best practices Ability to link to your own learning management system when required ITpreneurs provides 24/7 technical support Lifelong learning: course materials are available for 90 days after the learner signs in. Knowledge base for at least 1 year!

20. Success Story – training a large group of people Copyright © 2009 ITpreneurs 20 Using a combination of learning tracks, ITpreneurs trained over 500 people for a customer in only a few months The training program offered a combination of an intensive 3-day boot camp learning track and a 4-week relaxed learning track Learners were dispersed across the world but studied in groups from their office Daily conference calls with the instructor ensured optimal comprehension The exam pass rate for ITIL Foundation was 98% Detailed course booking schedule

21. Success story – integrated in training portfolio Copyright © 2009 ITpreneurs 21 IBM learners from all over the world can sign up for an ITIL or COBIT course take the course at their own pace The ITIL Foundation and COBIT Foundation e-learning courses are integrated in the global education curriculum of IBM Learners from all over the world can book a course in IBMs booking system and are redirected to ITpreneurs’ online portal A virtual instructor provided e-mail based support Thousands of IBM consultants have taken this route and passed their certification exam

22. Success story – self paced learning with instructor support 22 400 learners from all over Europe participated in a condensed learning program offered via an ITpreneurs partner Learners participated in a structured and instructor supported learning track Customer required a dedicated and secure online learning portal with full customer branding

24. Specific Terminology

25. Unique assignments

26. A video intro of the CIO

27. And so on... Customer specific course additions

28. Success story – learning portal integration Copyright © 2009 ITpreneurs 24 Customer Learning Management System ITpreneurs performs custom integration work when customer requires progress and completion information to be stored in the company portal Registration Learner Learner sign up Progress and performance For a number of customers it is important that course booking and learner progress information is communicated to the company Learning management system For these customers ITpreneurs builds a connection between ITpreneurs’ learning portal and the customer environment Learners can still use all the features of a best practice learning environment and the customer is aware of progress Learning Activity Progress and performance ITpreneurs hosted IT best practice learning portal

29. End of presentation For more information: www.itpreneurs.com