Total Cost of Ownership, User Acceptance and *Perceived Success of ERP Software

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Total Cost of Ownership, User Acceptance and Perceived Success of ERP Software Simulating a Dynamic Feedback Perspective in the Higher Education Environment Meg Fryling Associate Director Client Support Services Information Technology Services University at Albany

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Problem ,[object Object],[object Object],[object Object],[object Object],[object Object]

Research Questions ,[object Object],[object Object],[object Object]

Research Objectives ,[object Object],[object Object],[object Object],[object Object]

Model Building Blocks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

System Dynamics ,[object Object],[object Object],[object Object],[object Object],Richardson, G. P. (1996). System Dynamics. Encyclopedia of Operations Research and Management Science . S. Gass and C. Harris. Norwell, MA, Kluwer Academic Publishers.

Feedback Relationships + + + Bundles/Upgrades Rework/Recustomization Time to Implement ERP

Dynamic Behavior to Consider ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dynamic Behavior to Consider ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Study Institution The University at Albany (UAlbany)

Institution Overview ,[object Object],[object Object],[object Object],[object Object]

Case Study Institution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Project Milestones ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Project Charter ,[object Object],[object Object],[object Object],[object Object]

Percentage of High Effort Tasks by Task Type

Model Conceptualization Review Semi-Structured Interviews

Interview Protocol ,[object Object],[object Object],[object Object],[object Object],[object Object]

Policy Analysis Scenarios ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Copyright Meg Fryling 2010 ,[object Object]

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Total Cost of Ownership, User Acceptance and *Perceived Success of ERP Software

1. Total Cost of Ownership, User Acceptance and Perceived Success of ERP Software Simulating a Dynamic Feedback Perspective in the Higher Education Environment Meg Fryling Associate Director Client Support Services Information Technology Services University at Albany

3. Overview and Rationale

8. Approach, Methods and Design

10. Feedback Relationships + + + Bundles/Upgrades Rework/Recustomization Time to Implement ERP

11.

12.

13. Case Study Institution The University at Albany (UAlbany)

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18. Percentage of Rework Tasks Each Month

19. Tasks Opened Per Month