Improving Training Outcomes
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Allan Skinner Principal Consultant, Leading Edge Training Solutions (P34, Wednesday, NZI 6 Room, 3.30-5)
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Improving Training Outcomes
- 4. I’m your friend Allan
- 5. Friends – 2 million
- 10. Before During After
- 12. Learning, Education and Training Professionals Group
- 13. What is the most common reason for training failures?
- 14. What is the most common reason for training Failures? (357 votes) Inadequate subject matter knowledge 11% Inadequate needs assessment 53% Poor design 13% Poor delivery 16% Insufficient measurement metrics 7%
- 15. What is the most common reason for training Failures? (152 reasons) Learner not supported 27% Inadequate needs assessment 13% Organisation culture not supportive 12% Learner not motivated 9% Training material does not meet needs 9% Inadequate trainer skills 7%
- 16. Before During After Support the learner
- 17. Support the learner coaching equipment check sheets forums e-learning follow up
- 18. Support the learner coaching Joyce and Showers study 1980s - Teacher skills Given Theory 10% + Demonstration 13% Success in + Practice 16% implementing new + Feedback 19% teaching skills + Coaching 71%
- 19. Support the learner coaching Meeting Course Coaching Review
- 20. Support the learner coaching Instructions In your groups, design a one page form that could be used by a manager or supervisor to - 1. Discuss expectations prior to attending a course 2. Plan and record coaching sessions after the course 3. Record the final outcome of the training
- 21. Support the learner forums
- 23. Before During After Do a needs analysis
- 24. Do a needs analysis Analyse needs Training Develop Evaluate cycle Solutions Implement solution
- 25. Do a needs analysis What will give rise to moving and handling training needs? Brainstorm and discuss in groups
- 26. What skills to achieve objectives? New equipment or processes? Performance reviews Analyse needs Changes to Problems? legislation? Quality, customer complaints, waste, safety
- 27. Before During After Develop a supportive Organisation culture
- 28. Develop a supportive Organisation culture What is the result of a non supportive culture?
- 29. Develop a supportive Organisation culture How? • L&D represented at top • Tireless champion • Include L&D in Org’s Objectives • Include L&D in managers job descriptions and reviews • Training must make a difference & be seen to make a difference
- 30. Before During After Do a needs Support analysis the learner Develop a supportive Organisation culture
- 31. Before During After Develop learner buy-in to training
- 32. Develop learner buy-in to training I already know I don’t have Its not relevant that stuff the time Why me?
- 33. Develop learner buy-in to training During Before After
- 34. Develop learner buy-in to training Before Make sure training arises from identified need Manager/supervisor meets with delegate Trainer makes contact with delegate
- 35. Develop learner buy-in to training During Trainer develops rapport Objectives and WIIFM at start Trainer makes use of adult learning principles
- 36. Develop learner buy-in to training After Coaching and support Follow up with supervisor Provide resources
- 37. Before During After Review training material
- 38. Review training material Analyse needs Develop Evaluate Solutions Implement solution
- 39. Review training material Evaluate IMPACT ON THE ORGANISATION Level 4 IMPROVED JOB LEARNING PERFORMANCE OBJECTIVES LEARNER REACTION Level 3 Level 2 Level 1
- 40. Before During After Develop the trainer
- 41. Develop the trainer Subject matter expert Unconsciously Competent Consciously Competent Novice Consciously Incompetent Unconsciously Incompetent
- 42. Develop the trainer Conscious of their Unconscious Competence TRAINER Unconsciously Competent Consciously Competent Consciously Incompetent Unconsciously Incompetent
- 43. Develop the trainer content process (what) (how) lesson plan
- 44. Develop the trainer TIPS 1 2 3 4 Tell Instruct Practice Support
- 45. Develop the trainer Be aware of ‘Cognitive Overload’
- 46. Develop the trainer YELLOW BLUE ORANGE BLACK RED GREEN PURPLE YELLOW RED ORANGE GREEN BLACK BLUE RED PURPLE GREEN BLUE ORANGE
- 47. Develop the trainer Learning styles? VAK Honey and Mumford Kolb 4Mat Multiple intelligences
- 48. Develop the trainer Adult Learners 101
- 49. What is the most common reason for training Failures? (152 reasons) Learner not supported 27% Inadequate needs assessment 13% Organisation culture not supportive 12% Learner not motivated 9% Training material does not meet needs 9% Inadequate trainer skills 7%
- 50. Before During After Do a needs Develop the Support the analysis trainer learner Develop a supportive Organisation culture Develop learner buy-in to training Review the training material
- 51. IMPROVING TRAINING OUTCOMES Allan Skinner