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The Bare Necessities

 for creating trauma informed
mental health inpatient services

          Toni Ashmore
          24 June 2011
             Sydney
                                   1
Trauma informed care
                provision
• The provider acknowledges and understands the effects
  of violence and trauma on those whom they work. This
  is evidenced by the fact that they:
• Integrate an understanding of trauma throughout their
  program
• Review policies and procedures to ensure prevention of
  re-traumatisation
• Involve trauma survivors in designing and evaluating
  services
• Place priority on trauma survivors safety, choice and
  control
                                                           2
                            Klinic, 2008
We recognise we need
     to do something
different.. BUT WHAT?


                    3
It was crucial for „becoming trauma-
 informed‟ to grow and spread based on
  self-identified needs rather than a top-
down approach of mandating, forcing or
   flooding. The latter approach creates
       resistance, whereas the former
   engenders receptivity, empowerment
  and choice ~ the very same principles
  from which trauma-informed services
                are sourced.
Interagency           Trauma included in
                Engagement
                                                  collaboration          national knowledge
                                                                        and skills framework

                                TIC included
                                in New Grad
 Vulnerable
                                    MH                                       Increase in
Women‟s Space
                                 programme                                  community
                                                            Sensory         programmes
                                                           Modulation         for BPD

                Restraint and
                 Seclusion
                                        Assessment of                     DV routine
                                        sexual safety                     Screening
                                                            Discharge
                Sexual
                Safety
                                         Asking about
                                           Trauma

                                                                                           5
Trauma included in
                                                                        national knowledge
                        Engagement           Interagency
                                                                             and skills
                           time             collaboration
                                                                            framework



                                                                            Sensory
   Vulnerable
  Women‟s Space                       Trauma                               Modulation


                                     Informed
                                        Care
        Restraint and                                                     DV routine
         Seclusion                   Principles                           Screening


                                                                                 Increase in
                                                                                community
TIC included
                                                                                programmes
in New Grad                Sexual
    MH                     Safety                           Discharge
 programme                                                  planning
                                     Admission
                                      Planning
                                                                                             6
Nowhere to                                                              Psychiatrists
                                          Assessment of       Not all on the
                refer to in the                                                       dependance on the
                                          sexual safety        same page
                 community                                                              medical model


         TIC included                                                                          Trauma included in
         in New Grad                                                 Interagency               national knowledge
                                     Engagement
             MH                                                     collaboration             and skills framework
          programme
                                                                                                           Increase in
                                                                             Lack of                      community
                             No set
  Vulnerable                                                             screening tools                  programmes
                          definition of          Lack of training
 Women‟s Space
                              TIC                    on TIC
                                                                                                Challenging
                                                                          Sensory                building
       No practice                                                       Modulation              descigns
       guidelines
                              Restraint and
                               Seclusion           Staff unsure how to                             DV routine
                                                       engage with                                 Screening
                                                        consumers
Risk Aversion
                                                                               Discharge           Lack of referral
   priority
                            Sexual                                                                 pathways with
                            Safety                                                                   community
                                                          Admission                                 programmes
                                                           Planning
                                                                                                                  7
The current big picture
• Trauma not recognized as a central problem
• No accepted definition of what trauma
  informed care means for an inpatient setting
• Little information accessible on
  implementation in an inpatient setting
• Vicarious Traumatization not seen as
  normative in mental health system
• Emotional and Physical Safety are a Priority?
Can we get really get it together?




                                     9
“Above All, Do No Harm”

  “dealing with…primary pain without
 unnecessarily inflicting secondary pain
  experiences on the residents through
punitive or controlling reactions”(Anglin,
               2002, p. 55)
What‟s needed

• A systematic approach to culture
  change
• Administrative commitment to change
  at all levels
National Action Plan
                          Community                                 Knowledge
                                         Integrated     Building                    Redefining
National    Definition     and NGO
                          resourcing
                                         Response        Design       Base
                                                                       Research
                                                                                    Diagnosis



Framework   Consumer
            Leadership
                          Minimum
                          Standard
                                         Workforce
                                        Development
                                       Undergraduate/    Funding
                                                                        Forum


                                        Post Graduate              Advisory Group
                                       Education/VTA




                                                                                           12
National Action Plan

National          Definition
                                 Community
                                  and NGO
                                 resourcing
                                                  Integrated
                                                  Response
                                                                   Building
                                                                    Design
                                                                                  Knowledge
                                                                                    Base
                                                                                                               Trauma
                                                                                                              Diagnosis
                                                                                     Research

Framework         Consumer
                                   Workforce
                                  Development
                                 Undergraduate/
                                                      Minimum
                                                                    Funding
                                                                                       Forum

                  Leadership                          Standard
                                 Post Graduate                                   Advisory Group
                                Education/VTAB


                                Advisory
                                                                     Minimum
State-wide Action Plan          Advisory
                                 Group
                                Consumer
                                 Group
                                  Rep
                                              Goals       Policy
                                                                     Standards
                                                                                 Funding
                                                                                                Accountability
                                                                                                 Structures

                                                                                                   Accreditation


                                                                                                        Data
                                                                                                    collection on
                                                                                                      Trauma
                                                                                                       history


                                                                                                       IIMS



                                                                                                     OV Audit




                                                                                                                     13
Goals
We will know that we have accomplished our mission
when every organization within our system of care
• has fully integrated trauma-informed services into
  their service provision, policies and procedures
• evidenced by trauma-informed materials made
  readily available to clients, consistently applied
  trauma informed
• lens when discussing clients and implementation of
  routine program procedures such as trauma
• screening, trauma-informed assessments and stage
  matched interventions. San Mateo County            14
National Action Plan

National            Definition
                                   Community
                                    and NGO
                                   resourcing
                                                    Integrated
                                                    Response
                                                                       Building
                                                                        Design
                                                                                      Knowledge
                                                                                        Base
                                                                                                                   Trauma
                                                                                                                  Diagnosis
                                                                                         Research

Framework          Consumer
                                     Workforce
                                    Development
                                   Undergraduate/
                                                        Minimum
                                                                        Funding
                                                                                           Forum

                   Leadership                           Standard
                                   Post Graduate                                     Advisory Group
                                  Education/VTAB


                                  Advisory

State-wide Action Plan             Group
                                  Consumer
                                    Rep
                                                Goals       Policy
                                                                         Minimum
                                                                         Standards
                                                                                     Funding        Accountability
                                                                                                     Structures

                                                                      Resource
Clinical Guidelines and Policy                                       development
                                                                                                       Accreditation


                                                                                                            Data
                                                                                                        collection on
                                                                                                          Trauma
                                                                                                           history


                                                                                                           IIMS



                                                                                                         OV Audit




                                                                                                                         15
National Action Plan

National                                                Definition
                                                                       Community
                                                                        and NGO
                                                                       resourcing
                                                                                        Integrated
                                                                                        Response
                                                                                                           Building
                                                                                                            Design
                                                                                                                          Knowledge
                                                                                                                            Base
                                                                                                                                                       Trauma
                                                                                                                                                      Diagnosis
                                                                                                                             Research

Framework                                               Consumer
                                                                         Workforce
                                                                        Development
                                                                       Undergraduate/
                                                                                            Minimum
                                                                                                            Funding
                                                                                                                               Forum

                                                        Leadership                          Standard
                                                                       Post Graduate                                     Advisory Group
                                                                      Education/VTAB


                                                                      Advisory

State-wide Action Plan                                                 Group
                                                                      Consumer
                                                                        Rep
                                                                                    Goals       Policy
                                                                                                             Minimum
                                                                                                             Standards
                                                                                                                         Funding        Accountability
                                                                                                                                         Structures

                                                                                                          Resource
Clinical Guidelines and Policy                                                                           development
                                                                                                                                           Accreditation


                                                                                                                                                Data
                                                                                                                                            collection on
                                                                                                                                              Trauma
                                                                                                                                               history
   Local Policy and Procedures
                                                                                                                                               IIMS
                            Universal
Vulnerable     Restraint
                            screening       Sensory
Women‟s          and
                            (i.e. DV,      Modulation
  Space        Seclusion
                              CSA)                                                                                                           OV Audit


               Incident
 Sexual                     Interagency     Discharge
               Review
 Safety                    collaboration    Planning
              Procedures




                            Admission
             Engagement
                             Planning

                                                                                                                                                             16
Local Policy and Procedures




 Vulnerable        Restraint and    Universal screening
                                                               Sensory Modulation
Women‟s Space       Seclusion         (i.e. DV, CSA)




                 Incident Review
Sexual Safety                      Interagency collaboration     Discharge Planning
                    Procedures




                 Engagement           Admission Planning




                                                                                      17
National Action Plan

National                                                Definition
                                                                           Community
                                                                            and NGO
                                                                           resourcing
                                                                                                    Integrated
                                                                                                    Response
                                                                                                                       Building
                                                                                                                        Design
                                                                                                                                      Knowledge
                                                                                                                                        Base
                                                                                                                                                                   Trauma
                                                                                                                                                                  Diagnosis
                                                                                                                                         Research

Framework                                               Consumer
                                                                             Workforce
                                                                            Development
                                                                           Undergraduate/
                                                                                                       Minimum
                                                                                                                        Funding
                                                                                                                                           Forum

                                                        Leadership                                     Standard
                                                                           Post Graduate                                             Advisory Group
                                                                          Education/VTAB


                                                                           Advisory

State-wide Action Plan                                                      Group
                                                                           Consumer
                                                                             Rep
                                                                                              Goals         Policy
                                                                                                                         Minimum
                                                                                                                         Standards
                                                                                                                                     Funding        Accountability
                                                                                                                                                     Structures

                                                                                                                      Resource
Clinical Guidelines and Policy                                                                                       development
                                                                                                                                                       Accreditation


                                                                                                                                                            Data
                                                                                                                                                        collection on
                                                                                                                                                          Trauma
                                                                                                                                                           history
   Local Policy and Procedures                                         Workforce
                                                                      Development                                                                          IIMS
                            Universal                                   Working with Trauma
Vulnerable     Restraint
                            screening       Sensory
Women‟s          and                                                        Sexual Safety
                            (i.e. DV,      Modulation
  Space        Seclusion
                              CSA)                                           Assessment                                                                  OV Audit
                                                                            Engagement
               Incident                                                Dealing with Disclosures
 Sexual                     Interagency     Discharge
               Review
 Safety                    collaboration    Planning                        De-escalation
              Procedures
                                                                     Vicarious Trauma / Self Care

                                                                     Promoting Safe Environments
                            Admission                                     Psycho-education
             Engagement
                             Planning

                                                                                                                                                                         18
“How do I understand
     this person?”
       rather than
“How do I understand this
 problem or symptom?”
Foundation training

• Broaden understanding of trauma
• Recognize trauma-related symptoms as
     adaptive responses to overwhelming
     experiences
• Develop a shared lens and common
     language across diverse systems
Qualities and characteristics of
staff that are essential for trauma
           informed care
•   Empathic
•   Able to talk openly
•   Self Aware
•   Flexible
•   Comfortable with the unknown
•   Willingness to learn from survivors

                                          21
Qualities and characteristics cont.
• Willingness to connect emotionally
  with the trauma survivors experience
• Willingness to step into the world of the
  survivor
• Able to regulate own emotions
• Able to treat the survivor as an equal
• Good Listener
• Willingness to debrief

                                         22
Workforce Development



      Working with Trauma


          Sexual Safety


            Assessment


          Engagement


     Dealing with Disclosures


          De-escalation


    Vicarious Trauma / Self Care




   Promoting Safe Environments



         Psycho-education




                                   23
National Action Plan

National                                                Definition
                                                                           Community
                                                                            and NGO
                                                                           resourcing
                                                                                                    Integrated
                                                                                                    Response
                                                                                                                       Building
                                                                                                                        Design
                                                                                                                                       Knowledge
                                                                                                                                         Base
                                                                                                                                                                    Trauma
                                                                                                                                                                   Diagnosis
                                                                                                                                          Research

Framework                                               Consumer
                                                                             Workforce
                                                                            Development
                                                                           Undergraduate/
                                                                                                       Minimum
                                                                                                                         Funding
                                                                                                                                            Forum

                                                        Leadership                                     Standard
                                                                           Post Graduate                                              Advisory Group
                                                                          Education/VTAB


                                                                           Advisory

State-wide Action Plan                                                      Group
                                                                           Consumer
                                                                             Rep
                                                                                              Goals         Policy
                                                                                                                          Minimum
                                                                                                                          Standards
                                                                                                                                      Funding        Accountability
                                                                                                                                                      Structures

                                                                                                                      Resource
Clinical Guidelines and Policy                                                                                       development
                                                                                                                                                        Accreditation


                                                                                                                                                             Data
                                                                                                                                                         collection on
                                                                                                                                                           Trauma
                                                                                                                     Supervision                            history
   Local Policy and Procedures                                         Workforce
                                                                      Development                                    Individual and
                                                                                                                                                            IIMS
                                                                                                                         group
                            Universal                                   Working with Trauma
Vulnerable     Restraint
                            screening       Sensory
Women‟s          and                                                        Sexual Safety
                            (i.e. DV,      Modulation                                                                  Mentoring
  Space        Seclusion
                              CSA)                                           Assessment                                                                   OV Audit
                                                                            Engagement
               Incident                                                Dealing with Disclosures                          Positive
 Sexual                     Interagency     Discharge                                                                 promotion of
               Review
 Safety                    collaboration    Planning                        De-escalation
              Procedures                                                                                               supervision
                                                                     Vicarious Trauma / Self Care

                                                                     Promoting Safe Environments
                            Admission                                     Psycho-education
             Engagement
                             Planning

                                                                                                                                                                          24
Supervision




    Individual and group




         Mentoring




Positive promotion of supervision




                                    25
Supervision
• Vicarious trauma normative in mental
  health
• Staff own history of trauma
• Transference and countertransference
• „Have I done the right thing?‟



                                         26
National Action Plan

National                                                Definition
                                                                           Community
                                                                            and NGO
                                                                           resourcing
                                                                                                    Integrated
                                                                                                    Response
                                                                                                                       Building
                                                                                                                        Design
                                                                                                                                       Knowledge
                                                                                                                                         Base
                                                                                                                                                                    Trauma
                                                                                                                                                                   Diagnosis
                                                                                                                                          Research

Framework                                               Consumer
                                                                             Workforce
                                                                            Development
                                                                           Undergraduate/
                                                                                                       Minimum
                                                                                                                         Funding
                                                                                                                                            Forum

                                                        Leadership                                     Standard
                                                                           Post Graduate                                              Advisory Group
                                                                          Education/VTAB


                                                                           Advisory

State-wide Action Plan                                                      Group
                                                                           Consumer
                                                                             Rep
                                                                                              Goals         Policy
                                                                                                                          Minimum
                                                                                                                          Standards
                                                                                                                                      Funding        Accountability
                                                                                                                                                      Structures

                                                                                                                      Resource
Clinical Guidelines and Policy                                                                                       development
                                                                                                                                                        Accreditation


                                                                                                                                                             Data
                                                                                                                                                         collection on
                                                                                                                                                           Trauma
                                                                                                                     Supervision                            history
   Local Policy and Procedures                                         Workforce
                                                                      Development                                    Individual and
                                                                                                                                                            IIMS
                                                                                                                         group
                            Universal                                   Working with Trauma
Vulnerable     Restraint
                            screening       Sensory
Women‟s          and                                                        Sexual Safety
                            (i.e. DV,      Modulation                                                                  Mentoring
  Space        Seclusion
                              CSA)                                           Assessment                                                                   OV Audit
                                                                            Engagement
               Incident                                                Dealing with Disclosures                          Positive
 Sexual                     Interagency     Discharge                                                                 promotion of
               Review
 Safety                    collaboration    Planning                        De-escalation
              Procedures                                                                                               supervision
                                                                     Vicarious Trauma / Self Care

                                                                     Promoting Safe Environments
                            Admission                                     Psycho-education
             Engagement
                             Planning

                                                                                                                                                                          27
                                                                           Local Staff Culture
Keys to culture success
           • Consistent message
              • Shared values
• Support and commitment of management
          • Equality of experts
              • Staff valued
                 • Flexibility
                  • Inclusion
                 • Readiness
                • Openness
National Action Plan

National                                                Definition
                                                                           Community
                                                                            and NGO
                                                                           resourcing
                                                                                                    Integrated
                                                                                                    Response
                                                                                                                       Building
                                                                                                                        Design
                                                                                                                                       Knowledge
                                                                                                                                         Base
                                                                                                                                                                    Trauma
                                                                                                                                                                   Diagnosis
                                                                                                                                          Research

Framework                                               Consumer
                                                                             Workforce
                                                                            Development
                                                                           Undergraduate/
                                                                                                       Minimum
                                                                                                                         Funding
                                                                                                                                            Forum

                                                        Leadership                                     Standard
                                                                           Post Graduate                                              Advisory Group
                                                                          Education/VTAB


                                                                           Advisory

State-wide Action Plan                                                      Group
                                                                           Consumer
                                                                             Rep
                                                                                              Goals         Policy
                                                                                                                          Minimum
                                                                                                                          Standards
                                                                                                                                      Funding        Accountability
                                                                                                                                                      Structures

                                                                                                                      Resource
Clinical Guidelines and Policy                                                                                       development
                                                                                                                                                        Accreditation


                                                                                                                                                             Data
                                                                                                                                                         collection on
                                                                                                                                                           Trauma
                                                                                                                     Supervision                            history
   Local Policy and Procedures                                         Workforce
                                                                      Development                                    Individual and
                                                                                                                                                            IIMS
                                                                                                                         group
                            Universal                                   Working with Trauma
Vulnerable     Restraint
                            screening       Sensory
Women‟s          and                                                        Sexual Safety
                            (i.e. DV,      Modulation                                                                  Mentoring
  Space        Seclusion
                              CSA)                                           Assessment                                                                   OV Audit
                                                                            Engagement
               Incident                                                Dealing with Disclosures                          Positive
 Sexual                     Interagency     Discharge                                                                 promotion of
               Review
 Safety                    collaboration    Planning                        De-escalation
              Procedures                                                                                               supervision
                                                                     Vicarious Trauma / Self Care

                                                                     Promoting Safe Environments
                            Admission                                     Psycho-education
             Engagement
                             Planning

                                                                                                                                                                          29
                                                                           Local Staff Culture
30

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The Bare Necessities for Trauma-Informed Inpatient Mental Health Services

  • 1. The Bare Necessities for creating trauma informed mental health inpatient services Toni Ashmore 24 June 2011 Sydney 1
  • 2. Trauma informed care provision • The provider acknowledges and understands the effects of violence and trauma on those whom they work. This is evidenced by the fact that they: • Integrate an understanding of trauma throughout their program • Review policies and procedures to ensure prevention of re-traumatisation • Involve trauma survivors in designing and evaluating services • Place priority on trauma survivors safety, choice and control 2 Klinic, 2008
  • 3. We recognise we need to do something different.. BUT WHAT? 3
  • 4. It was crucial for „becoming trauma- informed‟ to grow and spread based on self-identified needs rather than a top- down approach of mandating, forcing or flooding. The latter approach creates resistance, whereas the former engenders receptivity, empowerment and choice ~ the very same principles from which trauma-informed services are sourced.
  • 5. Interagency Trauma included in Engagement collaboration national knowledge and skills framework TIC included in New Grad Vulnerable MH Increase in Women‟s Space programme community Sensory programmes Modulation for BPD Restraint and Seclusion Assessment of DV routine sexual safety Screening Discharge Sexual Safety Asking about Trauma 5
  • 6. Trauma included in national knowledge Engagement Interagency and skills time collaboration framework Sensory Vulnerable Women‟s Space Trauma Modulation Informed Care Restraint and DV routine Seclusion Principles Screening Increase in community TIC included programmes in New Grad Sexual MH Safety Discharge programme planning Admission Planning 6
  • 7. Nowhere to Psychiatrists Assessment of Not all on the refer to in the dependance on the sexual safety same page community medical model TIC included Trauma included in in New Grad Interagency national knowledge Engagement MH collaboration and skills framework programme Increase in Lack of community No set Vulnerable screening tools programmes definition of Lack of training Women‟s Space TIC on TIC Challenging Sensory building No practice Modulation descigns guidelines Restraint and Seclusion Staff unsure how to DV routine engage with Screening consumers Risk Aversion Discharge Lack of referral priority Sexual pathways with Safety community Admission programmes Planning 7
  • 8. The current big picture • Trauma not recognized as a central problem • No accepted definition of what trauma informed care means for an inpatient setting • Little information accessible on implementation in an inpatient setting • Vicarious Traumatization not seen as normative in mental health system • Emotional and Physical Safety are a Priority?
  • 9. Can we get really get it together? 9
  • 10. “Above All, Do No Harm” “dealing with…primary pain without unnecessarily inflicting secondary pain experiences on the residents through punitive or controlling reactions”(Anglin, 2002, p. 55)
  • 11. What‟s needed • A systematic approach to culture change • Administrative commitment to change at all levels
  • 12. National Action Plan Community Knowledge Integrated Building Redefining National Definition and NGO resourcing Response Design Base Research Diagnosis Framework Consumer Leadership Minimum Standard Workforce Development Undergraduate/ Funding Forum Post Graduate Advisory Group Education/VTA 12
  • 13. National Action Plan National Definition Community and NGO resourcing Integrated Response Building Design Knowledge Base Trauma Diagnosis Research Framework Consumer Workforce Development Undergraduate/ Minimum Funding Forum Leadership Standard Post Graduate Advisory Group Education/VTAB Advisory Minimum State-wide Action Plan Advisory Group Consumer Group Rep Goals Policy Standards Funding Accountability Structures Accreditation Data collection on Trauma history IIMS OV Audit 13
  • 14. Goals We will know that we have accomplished our mission when every organization within our system of care • has fully integrated trauma-informed services into their service provision, policies and procedures • evidenced by trauma-informed materials made readily available to clients, consistently applied trauma informed • lens when discussing clients and implementation of routine program procedures such as trauma • screening, trauma-informed assessments and stage matched interventions. San Mateo County 14
  • 15. National Action Plan National Definition Community and NGO resourcing Integrated Response Building Design Knowledge Base Trauma Diagnosis Research Framework Consumer Workforce Development Undergraduate/ Minimum Funding Forum Leadership Standard Post Graduate Advisory Group Education/VTAB Advisory State-wide Action Plan Group Consumer Rep Goals Policy Minimum Standards Funding Accountability Structures Resource Clinical Guidelines and Policy development Accreditation Data collection on Trauma history IIMS OV Audit 15
  • 16. National Action Plan National Definition Community and NGO resourcing Integrated Response Building Design Knowledge Base Trauma Diagnosis Research Framework Consumer Workforce Development Undergraduate/ Minimum Funding Forum Leadership Standard Post Graduate Advisory Group Education/VTAB Advisory State-wide Action Plan Group Consumer Rep Goals Policy Minimum Standards Funding Accountability Structures Resource Clinical Guidelines and Policy development Accreditation Data collection on Trauma history Local Policy and Procedures IIMS Universal Vulnerable Restraint screening Sensory Women‟s and (i.e. DV, Modulation Space Seclusion CSA) OV Audit Incident Sexual Interagency Discharge Review Safety collaboration Planning Procedures Admission Engagement Planning 16
  • 17. Local Policy and Procedures Vulnerable Restraint and Universal screening Sensory Modulation Women‟s Space Seclusion (i.e. DV, CSA) Incident Review Sexual Safety Interagency collaboration Discharge Planning Procedures Engagement Admission Planning 17
  • 18. National Action Plan National Definition Community and NGO resourcing Integrated Response Building Design Knowledge Base Trauma Diagnosis Research Framework Consumer Workforce Development Undergraduate/ Minimum Funding Forum Leadership Standard Post Graduate Advisory Group Education/VTAB Advisory State-wide Action Plan Group Consumer Rep Goals Policy Minimum Standards Funding Accountability Structures Resource Clinical Guidelines and Policy development Accreditation Data collection on Trauma history Local Policy and Procedures Workforce Development IIMS Universal Working with Trauma Vulnerable Restraint screening Sensory Women‟s and Sexual Safety (i.e. DV, Modulation Space Seclusion CSA) Assessment OV Audit Engagement Incident Dealing with Disclosures Sexual Interagency Discharge Review Safety collaboration Planning De-escalation Procedures Vicarious Trauma / Self Care Promoting Safe Environments Admission Psycho-education Engagement Planning 18
  • 19. “How do I understand this person?” rather than “How do I understand this problem or symptom?”
  • 20. Foundation training • Broaden understanding of trauma • Recognize trauma-related symptoms as adaptive responses to overwhelming experiences • Develop a shared lens and common language across diverse systems
  • 21. Qualities and characteristics of staff that are essential for trauma informed care • Empathic • Able to talk openly • Self Aware • Flexible • Comfortable with the unknown • Willingness to learn from survivors 21
  • 22. Qualities and characteristics cont. • Willingness to connect emotionally with the trauma survivors experience • Willingness to step into the world of the survivor • Able to regulate own emotions • Able to treat the survivor as an equal • Good Listener • Willingness to debrief 22
  • 23. Workforce Development Working with Trauma Sexual Safety Assessment Engagement Dealing with Disclosures De-escalation Vicarious Trauma / Self Care Promoting Safe Environments Psycho-education 23
  • 24. National Action Plan National Definition Community and NGO resourcing Integrated Response Building Design Knowledge Base Trauma Diagnosis Research Framework Consumer Workforce Development Undergraduate/ Minimum Funding Forum Leadership Standard Post Graduate Advisory Group Education/VTAB Advisory State-wide Action Plan Group Consumer Rep Goals Policy Minimum Standards Funding Accountability Structures Resource Clinical Guidelines and Policy development Accreditation Data collection on Trauma Supervision history Local Policy and Procedures Workforce Development Individual and IIMS group Universal Working with Trauma Vulnerable Restraint screening Sensory Women‟s and Sexual Safety (i.e. DV, Modulation Mentoring Space Seclusion CSA) Assessment OV Audit Engagement Incident Dealing with Disclosures Positive Sexual Interagency Discharge promotion of Review Safety collaboration Planning De-escalation Procedures supervision Vicarious Trauma / Self Care Promoting Safe Environments Admission Psycho-education Engagement Planning 24
  • 25. Supervision Individual and group Mentoring Positive promotion of supervision 25
  • 26. Supervision • Vicarious trauma normative in mental health • Staff own history of trauma • Transference and countertransference • „Have I done the right thing?‟ 26
  • 27. National Action Plan National Definition Community and NGO resourcing Integrated Response Building Design Knowledge Base Trauma Diagnosis Research Framework Consumer Workforce Development Undergraduate/ Minimum Funding Forum Leadership Standard Post Graduate Advisory Group Education/VTAB Advisory State-wide Action Plan Group Consumer Rep Goals Policy Minimum Standards Funding Accountability Structures Resource Clinical Guidelines and Policy development Accreditation Data collection on Trauma Supervision history Local Policy and Procedures Workforce Development Individual and IIMS group Universal Working with Trauma Vulnerable Restraint screening Sensory Women‟s and Sexual Safety (i.e. DV, Modulation Mentoring Space Seclusion CSA) Assessment OV Audit Engagement Incident Dealing with Disclosures Positive Sexual Interagency Discharge promotion of Review Safety collaboration Planning De-escalation Procedures supervision Vicarious Trauma / Self Care Promoting Safe Environments Admission Psycho-education Engagement Planning 27 Local Staff Culture
  • 28. Keys to culture success • Consistent message • Shared values • Support and commitment of management • Equality of experts • Staff valued • Flexibility • Inclusion • Readiness • Openness
  • 29. National Action Plan National Definition Community and NGO resourcing Integrated Response Building Design Knowledge Base Trauma Diagnosis Research Framework Consumer Workforce Development Undergraduate/ Minimum Funding Forum Leadership Standard Post Graduate Advisory Group Education/VTAB Advisory State-wide Action Plan Group Consumer Rep Goals Policy Minimum Standards Funding Accountability Structures Resource Clinical Guidelines and Policy development Accreditation Data collection on Trauma Supervision history Local Policy and Procedures Workforce Development Individual and IIMS group Universal Working with Trauma Vulnerable Restraint screening Sensory Women‟s and Sexual Safety (i.e. DV, Modulation Mentoring Space Seclusion CSA) Assessment OV Audit Engagement Incident Dealing with Disclosures Positive Sexual Interagency Discharge promotion of Review Safety collaboration Planning De-escalation Procedures supervision Vicarious Trauma / Self Care Promoting Safe Environments Admission Psycho-education Engagement Planning 29 Local Staff Culture
  • 30. 30