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Citizen Service & 311 How government is leveraging open source and low-cost technology to better manage citizen service requests. Mark J. Headd Senior Application Developer, Tele-Works, Inc. www.tele-works.com @mheadd / voiceingov.org
[object Object],What are we here to talk about?
What are we here to talk about? Photo by Flickr user  MSVG
What are we here to talk about? Photo by Flickr user  Wyrmworld
What are we here to talk about? Photo by Flickr user  Chris Campbell
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What are we here to talk about?
Why are we HERE talking about it? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges all governments face Photo by Flickr user  Tracy O
Challenges all governments face Photo by Flickr user  Sammy0716
Challenges all governments face Photo by Flickr user  Mathew Field
Local Governments as Laboratories ,[object Object],[object Object],[object Object],[object Object],[object Object],Photo by Flickr user  tk-link
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What can we learn?
What are we here to talk about? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Breakout sessions to follow ,[object Object],[object Object],[object Object],[object Object]

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Citizen service & 311