Presentation given at the Airline MRO Network - North America conference in Seattle. This presentation by Michael Wm. Denis of Flatirons Solutions, covered new generation aircraft and the trends and technologies coming to market that improve maintenance, repair and overhaul (also known as Service Lifecycle Management (SLM)). Additional presentations were given by Airbus, Boeing, GE Aviation, MTU, Lockheed Martin, Honeywell, Lufthansa Technik, FAA, ARSA, Pratt & Whitney, UTC, and AJW.

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New Aircraft Programmes
Trends & Technologies to Improve MRO
Airline Engineering & Maintenance: North America
23 September, 2014
Michael Wm. Denis, Vice President, Strategy & Marketing

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Trends in Aviation MRO
 MRO Networks
 AFI/KLM, LHT, Swire Group (HAECO/TIMCO), Mubadala Aerospace, Delta
TechOps / Aeromexico, P&W OEMRO, GE Aviation, Rolls-Royce, …
 MRO Business Networks require interoperable MRO IT Networks
 Mobility
 Point of performance configuration management (ASD S1000D)
 Point of performance inventory management (ASD 2000M)
 Point of performance asset health management (AHM / PHM) (ASD S5000F)
 Work Package Interoperability & Transferability
 eTaskCards (routine, non-routine, AD/SB/EO) (ASD S1000D)
 eRecords for regulatory compliance and asset transferability (ASD S5000F)
 Skills Shortages / Training
 Point of performance interactive 3D models & viedos
 Integrated content training (ASD S6000T (S1000D + SCORM))
 Product & Service Lifecycle Management
 PLM to SLM integration (ASD S2000M / S4000P / S1000D)
 SLM to PLM feedback (ASD S5000F)
 Data Standards (Military, Civil Aviation, Marine, Rail, Automotive)
 ASD SX000i (S1000D, S2000M, S3000L, S4000P, S5000F, S6000T)

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Topics
MRO Networks
Mobility
Provisioning
Health Management
eRecords
3D Training
Data Standards
Intellectual Property

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Global hangar maintenance and modification costs are
forecast to grow 42.3% over the next decade.

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MRO Network – Lufthansa Technik

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MRO Network – AFI / KLM E&M

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MRO Network – Swire Group HAECO
7

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MRO Network – Mubadala Aerospace

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OEMRO Business Networks Enabled by IT Networks
Mick Adams, Managing Director of Monarch Aircraft Engineering Limited (MAEL), suggested that by 2016 the only activity
left for an [independent] MRO, apart from the hands-on work, could be a share of the integrated operations control within
the airline. Planning and supply would be controlled by the OEMs. By 2041, there could be just a small select group of what
he called OEMROs, the airlines having handed over all responsibility to other providers.
Source: MRO Management Magazine, March 2012
MRO Networks

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Delays cost the airline industry $5 billion annually.

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Mobile Solutions
 Increase punctuality /
technical dispatch rates
 Increase aircraft utilization
 Increase A&P / Engineers
labour productivity
 Increased compliance
management & reporting
 Configuration management and
inventory control at the point of
performance
AA line mechanics using
CORENA Pinpoint Mobile

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Mobile Solutions
 What to consider:
 Multi-path connectivity
 Asynchronous connectivity
 MRO & SCM IT Integration
 AHM Integration (TSM/FIM)
 Memory
 Personalization
 Compliance Reporting
 BYOD, corporate issued or shared
 Device lifecycle (Android, Windows, Apple)
 Mobile Device Management / App Lifecycle Mgt
 Screen size, resolution and brightness
 Battery life
 Costs – device, data transmission
AA line mechanics using
CORENA Pinpoint Mobile

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Inventory per aircraft increased 37.9% between
2007 and 2012.

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Initial Provisioning – Data Types
Past FuturePresent
EDI UN/EDIFACT
S File
V File
T File
Cloud
Services
ESB

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Business Process Management
Audit trails, reporting, resource optimization
Security & Access Control
Content Lifecycle Management
Customized Publishing
 Check-in / check-out
 Version control
 Workflow
Dynamic assembly
and delivery
Reconciliation & Customization Multi-Device / Multi-OS Support
Technical Data Management
 Structured authoring, revisions
 Effectivity / applicability
 Publication & job
management
Mechanics, Planners, Regulators
Print/PDF
Mobile IETP /
tablets
Web
portals
Change Drivers
Support for Technical Content
Support for all formats
IETP
 Access manuals with up-to-date
information for routine and non-routine
maintenance
 Deliver reports for managers and regulators
Integration
 Asset Management / ERP
 Maintenance Planning / MRO
 Parts lookup & ordering / SCM
 Engineering
Tech
Ops
Training
Flight
Ops
Tech
Pubs
OEMs:
Temporary revisions, new
manuals, service bulletins
Airlines:
Regulatory Requirements:
 ADs
Continuous Provisioning – Processing

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No Fault Found cost airlines a fleet type estimated
$185,000 per aircraft per year, not including
negative passenger experience impacts.

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Health Management

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Over its service lifecycle, the average aircraft generates
217,500 pages of paper .

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eRecords
Past FuturePresent
XML Cloud
Service

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67% of MRO respondents
surveyed said there is a shortage
of aviation technicians and
engineers
556,000new technicians
will be required over the
next two decades.

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Mobile 3D Web Based Training

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ASD S6000T (1000D + SCORM) = MROs to Do More with Less
Reuse OEM and internal tech pubs information as
SCORM packages to lower training development costs
eLearning and web-based training and simulation on-
demand, when and where it’s needed.
50% savings vs. instructor
based training
60% reduction of
instruction time
85% reduction of CO2
emissions per student
60% increased information
retention rates
3D and multimedia Task / procedure info Parts, tools, consumables

23. ©2014 Flatirons Solutions, Inc. All rights reserved.23
Dissimilar data standards and
regulatory requirements cost the aviation industry
$7.3 billion
over the past ten years.

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Data – Technical Content
Past FuturePresent
ATA SPEC 2000
ATA iSPEC2200
ASD S1000D v3.2
ASD S1000D v4.2
ASD S1000D v5
ATA SPEC2300
ASD S2000M v6
ASD S4000P v1
ASD S5000F v1
ASD S6000T v1
Boeing 787
Airbus A350
Bombardier C-Series
Mitsubishi MRJ
Embraer E-2
RR, GE, P&W, IAE, CFM
A350

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Data Standards – Products & Service Lifecycles

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Data Standards – Products & Service Lifecycles

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The battle for MRO and the “aftermarket” won’t be
waged around ICA it is being waged by control of
Technical Data IT requirements.

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Intellectual Property
READ THE FINE PRINT!
OEMs Own Their IP and want Control of Your Operational Data

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Questions

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About Flatirons

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Our Mission
Turning Content into Knowledge®
To Help Our Clients Succeed

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Our Industries
Aerospace AviationDefense
Financial Services Publishing & Media
Government
Healthcare Electronics

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Our Expertise: Content Lifecycle Management (CLM)
Turning Content into Knowledge®

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Our People
Tim Larson
Global Product Manager
 26 years in commercial aviation & technologies
 ATA eBusiness Program, Member of Civil
Aviation Working Group
Michael Wm. Denis
VP, Strategy & Marketing
 27 years operations, engineering, maintenance,
technology , business architecture & strategy
 Founder, Aviation Service Lifecycle Forum
 Author and public speaker
David Boyer
VP, Aerospace Operations
 33 years as aircraft technician, U.S. Air Force,
and commercial airlines
 Expertise in operational, tactical and strategic
maintenance planning for civil and military
Paul Saunders
Global Product Manager
 19 years in aviation software design
 Technology specialist advising airline
operators, OEMs, and MROs
 Author and public speaker
Contributions to Leading Publications
AircraftIT MRO eJournal
How I see IT column:
 Paper or Plastic – does the medium of content make a difference?
 In an age of Netflix and GoGo, why isn’t aircraft data real?
 eSignatures, why are we a decade behind?
 Why pay billions for smart aircraft only to plug them into dumb IT?
 Do MRO business networks need MRO IT networks?
 Is the definition of “airworthy” changing? Operational and
regulatory changes due to recent civil litigations.
AircraftIT OPS eJournal
The world according to IT and me column:
 The rise of Phablets in Aviation
 Smart Content takes Tablets to NetGen Level
 Tablet Strategy and Next Generation Airline Operations
 Mega Trends: Internet of Things, Device Driven Networks, Identity
and Machine Learning
 Are we ready for meta data and symantic networks?
Aircraft Technology, Engineering & Maintenance
 “Aviation Service Lifecycle Management”
Aviation Week & Space Technology
 “Why MRO Networks Need Data Standards”
 “MRO Business Networks Need MRO IT Networks”
 “Digitizing MRO Records Shows Need for Standardization”
SAP Game-Changers Radio:
 Airline Turnaround: Blue Skies Ahead?
 2014 Predictions

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Our Locations
Flatirons offices
Kongsberg, Norway
Copenhagen, DK
EMEA headquarters
Örebro, Sweden
Frankfurt, Germany
London, UK
Chennai, India
Beijing, China
Seattle, WA
Arlington, VA
Austin, TX
Phoenix, AZ
Boulder, CO
Irvine, CA
Headquarters
Shanghai, China
ASIA headquarters
Ontario, Canada
Flatirons headquarters
Flatirons field representatives
Kuala Lumpur
Sydney

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Our Customers: Content Technology
Harvard
Business
School
Publishing

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Our Customers: Aerospace
a
Finnish Navy
Dutch MOD/Tedopres
Danish
DefenceNorwegian Defence
Swedish
Defence

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