Service Design Global Conference 2013 - Redux
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My quick redux to IxDA Sydney on the contents of the Service Design Global Conference in Cardiff 2013.
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Service Design Global Conference 2013 - Redux
- 1. SERVICE DESIGN GLOBAL CONFERENCE 2013 Redux ! @mikeefreedom
- 2. 3 DAYS, CARDIFF, AWESOME http://www.slideshare.net/sdnetwork http://www.youtube.com/user/servicedesignnetwork http://conferences.service-design-network.org/sdnc13/
- 3. TALK ABOUT High level themes Calls to action
- 5. GREAT TIME TO BE A DESIGNER Nick Leon - http://www.youtube.com/watch?v=FQEDRBS1Kz0 Lee Sankey - http://www.youtube.com/watch?v=C56bcqyoSOw Clive Grinyer - http://www.youtube.com/watch?v=C56bcqyoSOw Jared Spool, UXAustralia, John Mathers, +more
- 6. Commercialising Design Led Innovation RCA Service Design Module 2 Internet of Things Mobile Internet Big Data, Analytics Cloud Computing Social Media and Collaborative Innovation A Perfect Storm of Technological Change… transforming services
- 7. Commercialising Design Led Innovation RCA Service Design Module 2 Urbanization and Inequality Global Warming Ageing Demographics Bio-Diversity Natural Resources Globalization A Perfect Storm of Social, Cultural and Environmental Issues
- 8. DESIGN THE FUTURE Or someone else will ! Photo credit : http://en.wikipedia.org/wiki/File:FutureShopMoncton.JPG
- 9. REMEMBER… YOU ARE NOT GOD ! Photo credit : http://commons.wikimedia.org/ wiki/File:Michelangelo's_ %22God%22,_from_ %22the_Creation_of_Adam %22.jpg
- 10. CLIENT BUY-IN… WITHOUT IT YOU’RE… Joel Bailey - http://www.youtube.com/watch?v=MK8RNDl0BTw Wim Rampen - http://www.youtube.com/watch?v=VNcgLRDhTaI gov.co.uk - unavailable +more
- 11. CLIENT BUY-IN • Get to know them • Educate them about you • Communicate
- 12. BIG DATA Kerry Bodine - http://www.youtube.com/watch?v=ZZm-QI8nvrk Maria Garcia - http://www.youtube.com/watch?v=fDJ3vJzrJgk Cliver Grinyer, Nick Leon, James Samperi
- 13. WHAT IS BIG DATA? Data of such high volume it requires technology to process / make sense of the insights ! Right now we’re using less than 5% of available data
- 14. BIG DATA • Combine quant and qual • Use the right data • Don’t freak out • Visualise
- 15. Individuals And Companies Deal With Four Types Of Content In The Digital Self © 2013 Forrester Research, Inc. Reproduction Prohibited
- 16. © 2013 Forrester Research, Inc. Reproduction Prohibited
- 17. CALLS TO ACTION • Share case studies - help a brother out • Improve education on design - create a common language for a start • Demonstrate and communicate ROI - define and measure impact • Link across disciplines - you are not god • Service design throughout delivery • Use the design community
- 18. Photo credit : daveypea http://www.flickr.com/photos/daveyp/167906632/sizes/z/in/photostream/
- 19. WHAT ARE YOU DOING ABOUT IT? Are you doing it? How are you doing it? Are you sharing it with the rest of us? ! Picture credit : caat http://caat.deviantart.com/art/GiftWhat-are-you-DOING-197894806
- 20. @mikeefreedom