3. 2. You will get shipping quotes within 60 minutes of your request. You will get a response within 60 minutes so you can make the decisions critical to running your business. If the move requires more time to quote, we’ll let you know so you're not left hanging.
4. 3. We research many carriers to find just the right shipping option for your requirement. With so many carriers out there, you could spend hours online or calling trying to find the best deal, or you could make one call to us and let us do the work for you. We have over 6,000 carriers contracted to us.
5. 4. We continually monitor and validate our carrier’s safety ratings, insurance coverage and their credentials to minimize your risk. We make sure you are not risking your valuable shipment with a fly-by-night company that will offer you the cheapest price, but may not deliver your shipment…ever. That’s why you shouldn’t shop on price alone. If you think the cost of shipping is high, just think how expensive it would be to loose your shipment.
6. 5. We call your vendor and/or customer to create a shipping profile so there are no surprises after the fact. Ever ship to a company and found out they did not have a receiving dock? Every company has special needs. We make sure to find out those needs in advance so we can simplify the shipping experience.
7. 6. We monitor your pick up’s after they are dispatched by calling the carrier 2-3 hours prior to the close time, to ensure On Time pick ups. Calling the pick up into the carrier is half the battle. By calling the carrier before the close time, we can be more proactive in ensuring an on time pick up. Sure it takes more time, but that’s our job!
8. 7. We track and trace every shipment, every morning, to spot bottlenecks and get them on their way. Every morning, we call the terminals and carriers handling your shipment to make sure it is safe, secure, and being delivered on-time. On some of the truck loads, we even speak directly to the driver to make sure there are no problems. This enables us to spot and fix problems BEFORE they arise.
9. 8. You have 24/7 access to your shipment information online. Next time that important shipment gets you up at night, it’s nice to know you can trace it online. You can even get copies of the Bill of Lading and Proof of Deliveries too!
10. 9. We will notify you of any changes to your shipment so you don’t get a surprise on your invoice. On very rare occasions, something happens that incurs an extra charge. We will contact you and explain these to you (if they are justified) so you don’t get a surprise on your bill.
11. 10. Your customer is called after delivery to make sure they had a positive shipping experience. Yes, we want to make sure Your customer is happy and satisfied with their shipment. We know we are a reflection of your company, so we must make sure your customer will do business with you again.
12. 11. In the event of a carrier problem, we’ll be an advocate on your behalf to correct the problem. If something goes wrong with one of our Client’s shipments, WE research the problem and do the footwork in calling the carrier, filling in the paperwork, and tracking the shipment to make sure it gets taken care of. Other carriers will wash their hands and “forget” that you are a customer when problems come up. They don’t want your problems – they only want your money.