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fresh
    consulting
                      Social Media Foundations


Monday, March 5, 12
fresh
    consulting

     @mikewhitmore
     mike@freshconsulting.com
Monday, March 5, 12
Monday, March 5, 12
What is
     Social Media?




Monday, March 5, 12
It’s about a new easy Websites Art
    way for everyone Presentations
                                             Docs
    to express and Blogs Wikis   Videos
                                        Slideshows
                               Discussions
    create              Groups
                               Reviews Microblogs
                      Social Networks
                      Communities       Apps   Forums




Monday, March 5, 12
and to publish
   You can publish
   your creations
   your ideas to the
   world
   instantly to
   the world




Monday, March 5, 12
Monday, March 5, 12
having conversations and sharing
    information freely             web 1.0   web 2.0




                        Your
                      Website or
                      Company




Monday, March 5, 12
Monday, March 5, 12
The new media is social media: user
    generated content designed to share
                      Button served 20 B times / month




Monday, March 5, 12
and it is supporting a new kind of
     trust
                                      Trust Peers
                                     Word of Mouth
           90%



         67.5%                          83%
                      Corporate or
           45%
                        Product
                       Advertising
         22.5%

                        22%                          *age 25-34
            0%


Monday, March 5, 12
requiring a new way to sell via main
    -stream and niche online channels
    Case Study: Joffrey’s Coffey outreach to 1500+ bloggers




Monday, March 5, 12
Shifting from 1-way blasts in
   traditional channels

                       TV       Radio

                Magazines          Direct Mail

       Newspapers                   Seminars

                 Newsletters   Billboards


Monday, March 5, 12
to joining 2-way conversations in
   new channels can be heady stuff for
   businesses to grasp




Monday, March 5, 12
But today, you have to be seen as
     human to be real and trusted




Monday, March 5, 12
Trust is the most valuable thing in
    business ...and the hardest to win




Monday, March 5, 12
Executives may be hesitant towards
     Social Media because:
                      1. They Want Control

                      2. Lack of Understanding

                      3. They Fear It Will Be Just a Fad




Monday, March 5, 12
The new web is a web of connected
    people, not just pages
                                                         Management
                            Friends
Family
                                                   Employees
                                      Co-Workers


                      You



                                                         Customers



Monday, March 5, 12
expanding your                                                               Family
  sphere of Influence.
                                        My Ratings   My Apps
                                  My Art       My Videos My Articles
                               My Books
   Friend                                                My Presentations
                           My Ratings                          My Bookmarks
                        My Reviews                               My Slideshows
                      My Websites                                 My Blogs              Employees
                         My Wikis
                                               YOU                 My Profiles
                        My Groups                                My Comments
                        My Communities                        My Discussions
                           My Social Networks              My Microblogs
                               My Events       My Photos    My Docs
Management                           My Tags    My Music


                                                                             Customers


Monday, March 5, 12
                               Co-Workers
This is why
    you were
    recently Time’s
    Person of the
    Year




Monday, March 5, 12
800+ M People are on Facebook,
    making it the 3rd largest country

                           Country     Population
                            China       ~ 1.3 B
                            India       ~ 1.2 B
                          Facebook      ~ 800 M
                             US         ~ 300 M

                          Indonesia     ~ 240 M
                            Brazil      ~190 M
                           Pakistan     ~ 165 M
                          Bangledash    ~ 162 M




Monday, March 5, 12
with a new open and transparent
    participation culture
    (i.e. 150,000+ active contributors on Wikipedia)




Monday, March 5, 12
New tools simply help efficiently
    initiate, expand, develop and manage
    relationships




Monday, March 5, 12
But how do you
                      keep up with all
                          of this?



Monday, March 5, 12
Foundations from a
                      Digital Anthropologist




Monday, March 5, 12
Monday, March 5, 12
Focus social efforts to a central hub




Monday, March 5, 12
Monday, March 5, 12
Text




    Average Age: 41
      Those with $200K-$350K personal incomes
      were 7x more likely to have > 150 connections
      Slideshare Source


Monday, March 5, 12
The most popular Social Media sites
     among executives
            LinkedIn                                        92

          Facebook                                51

             Twitter                         41

               Plaxo               13

              XING             7

                Ning       5

               Blogs       5

     Yahoo Groups          4

  Internal Network     3

                       0                25        50   75        100


Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
YOUR.COM




Monday, March 5, 12
Build For Engagement




Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Monday, March 5, 12
Have a pic, links & a detailed bio



                 Tweet about more than just your business!
                          Share your personality
                Connect about your interests, hobbies, work

Monday, March 5, 12
The @ symbol

                       The Hashtag #

                          Short Links

                           The RT

Monday, March 5, 12
1.
                      Your .COM needs to be:
                              Engaging
                          Clean Navigation
                            Clean Design
                        Clear Calls to Action
                       Support Content Types




Monday, March 5, 12
2.
                  Your company needs a Facebook presence
                     especially if you’re Consumer-based




Monday, March 5, 12
3.
                      It’s time to consider your
                          interest in Pinterest




Monday, March 5, 12
4.
               Content varies by channel. Make your content
                        appropriate to the channel




Monday, March 5, 12
5.
                      Twitter is Microblogging
                      Yes, you need to Tweet.




Monday, March 5, 12
6.
                       GAP
                      Genuine
                      Accurate
                      Positive


Monday, March 5, 12
Mike Whitmore
     President & Co-Founder

     @mikewhitmore
     mike@freshconsulting.com

Monday, March 5, 12

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Mike's keynote for Social Media Day pdf

  • 1. fresh consulting Social Media Foundations Monday, March 5, 12
  • 2. fresh consulting @mikewhitmore mike@freshconsulting.com Monday, March 5, 12
  • 4. What is Social Media? Monday, March 5, 12
  • 5. It’s about a new easy Websites Art way for everyone Presentations Docs to express and Blogs Wikis Videos Slideshows Discussions create Groups Reviews Microblogs Social Networks Communities Apps Forums Monday, March 5, 12
  • 6. and to publish You can publish your creations your ideas to the world instantly to the world Monday, March 5, 12
  • 8. having conversations and sharing information freely web 1.0 web 2.0 Your Website or Company Monday, March 5, 12
  • 10. The new media is social media: user generated content designed to share Button served 20 B times / month Monday, March 5, 12
  • 11. and it is supporting a new kind of trust Trust Peers Word of Mouth 90% 67.5% 83% Corporate or 45% Product Advertising 22.5% 22% *age 25-34 0% Monday, March 5, 12
  • 12. requiring a new way to sell via main -stream and niche online channels Case Study: Joffrey’s Coffey outreach to 1500+ bloggers Monday, March 5, 12
  • 13. Shifting from 1-way blasts in traditional channels TV Radio Magazines Direct Mail Newspapers Seminars Newsletters Billboards Monday, March 5, 12
  • 14. to joining 2-way conversations in new channels can be heady stuff for businesses to grasp Monday, March 5, 12
  • 15. But today, you have to be seen as human to be real and trusted Monday, March 5, 12
  • 16. Trust is the most valuable thing in business ...and the hardest to win Monday, March 5, 12
  • 17. Executives may be hesitant towards Social Media because: 1. They Want Control 2. Lack of Understanding 3. They Fear It Will Be Just a Fad Monday, March 5, 12
  • 18. The new web is a web of connected people, not just pages Management Friends Family Employees Co-Workers You Customers Monday, March 5, 12
  • 19. expanding your Family sphere of Influence. My Ratings My Apps My Art My Videos My Articles My Books Friend My Presentations My Ratings My Bookmarks My Reviews My Slideshows My Websites My Blogs Employees My Wikis YOU My Profiles My Groups My Comments My Communities My Discussions My Social Networks My Microblogs My Events My Photos My Docs Management My Tags My Music Customers Monday, March 5, 12 Co-Workers
  • 20. This is why you were recently Time’s Person of the Year Monday, March 5, 12
  • 21. 800+ M People are on Facebook, making it the 3rd largest country Country Population China ~ 1.3 B India ~ 1.2 B Facebook ~ 800 M US ~ 300 M Indonesia ~ 240 M Brazil ~190 M Pakistan ~ 165 M Bangledash ~ 162 M Monday, March 5, 12
  • 22. with a new open and transparent participation culture (i.e. 150,000+ active contributors on Wikipedia) Monday, March 5, 12
  • 23. New tools simply help efficiently initiate, expand, develop and manage relationships Monday, March 5, 12
  • 24. But how do you keep up with all of this? Monday, March 5, 12
  • 25. Foundations from a Digital Anthropologist Monday, March 5, 12
  • 27. Focus social efforts to a central hub Monday, March 5, 12
  • 29. Text Average Age: 41 Those with $200K-$350K personal incomes were 7x more likely to have > 150 connections Slideshare Source Monday, March 5, 12
  • 30. The most popular Social Media sites among executives LinkedIn 92 Facebook 51 Twitter 41 Plaxo 13 XING 7 Ning 5 Blogs 5 Yahoo Groups 4 Internal Network 3 0 25 50 75 100 Monday, March 5, 12
  • 51. Have a pic, links & a detailed bio Tweet about more than just your business! Share your personality Connect about your interests, hobbies, work Monday, March 5, 12
  • 52. The @ symbol The Hashtag # Short Links The RT Monday, March 5, 12
  • 53. 1. Your .COM needs to be: Engaging Clean Navigation Clean Design Clear Calls to Action Support Content Types Monday, March 5, 12
  • 54. 2. Your company needs a Facebook presence especially if you’re Consumer-based Monday, March 5, 12
  • 55. 3. It’s time to consider your interest in Pinterest Monday, March 5, 12
  • 56. 4. Content varies by channel. Make your content appropriate to the channel Monday, March 5, 12
  • 57. 5. Twitter is Microblogging Yes, you need to Tweet. Monday, March 5, 12
  • 58. 6. GAP Genuine Accurate Positive Monday, March 5, 12
  • 59. Mike Whitmore President & Co-Founder @mikewhitmore mike@freshconsulting.com Monday, March 5, 12