This presentation will provide practical steps and best practices for flipping the traditional hierarchical client and consultant type relationship to a more dynamic collaborative partnership between faculty members and teaching and learning professionals. The IT division of the School of Government at UNC–Chapel Hill will share their experiences with developing this partnership so participants can begin building similar relationships with their own faculty. Attendees will have an opportunity to share their experiences and ask questions of each other and the presenters. Co-presentation with Georgia Allen at the EDUCAUSE Southeast Regional.

2. Presentation Overview
1. Overview of the School
2. A timeline of cultural change
3. Building Collaborative Partnerships
4. Lessons Learned

3. Overview of the School

4. UNC School of Government
 Established in 1931
 Approximately 75 faculty members hold law degrees, doctorates,
and other advanced degrees
 Our subject areas are state and local governance, public budgeting
and finance, public policy, public health, and judicial branch
education
 The School also offers a Master of Public Administration. This is a
full-time graduate program offered both as residential and online
 Each year 12,000 public officials attend our courses both local and
statewide
 We produce over 50 books, periodicals, and other reference works
in-house
 In addition we offer advisory, research, and consultation services to
public officials

5. Timeline of Cultural Change
From Customer Service
to Relationships

6. How Are We
Building Relationships

7. Building Collaborative Partnerships
Faculty
Expertise

8. Building Collaborative Partnerships
Faculty
Expertise
IT
Expertise

9. Building Collaborative Partnerships
Faculty
Expertise
IT
Expertise
Our
Process

10. Building Collaborative Partnerships
Faculty
Expertise
IT
Expertise
Our
Process
Cycle of
Communication

11. Cycle of Communication
Frequent,
accurate
communication
Share
expertise and
information
Better
understanding
and more trust
More interest
in working
together
Opportunities
to share
information

13. Lessons Learned

14. Lessons Learned
Vision Navigation
 Chanel your inner Scout, get prepared
 Read, connect, attend
 Be patient and persistent it takes time
 Hire staff with relationship skills
Developing Relationships
 Build rapport and trust
 Small projects lead to bigger projects
 Faculty like hearing of/from other faculty

15. Contact Us
Georgia Allen| allen@sog.unc.edu
Assistant Dean, Information Technology
919.962.8197
http://www.twitter.com/Aves_telex
http://www.linkedin.com/in/allengeorgia
Georgia Allen
Rob Moore | robmoore@unc.edu
Instructional Designer
919.966.5911
http://www.twitter.com/mind_innovator
http://www.linkedin.com/in/mindofaninnovator
Rob Moore