2. Workshop outline
14:00 Introduction - Why personalisation? Overview of project
genesis, methodology and results so far
14:10 Activity – What do you value about personalisation? In
groups assess personalised services from retail sites and how they
might translate into library services.
14:30 Discussion – what did we conclude from the activity?
14:40 Activity – Students as co-designers: develop a plan for
involving your students in designing personalised services for your
library.
14:50 Discussion - Share co-design methods
15:00 End
5. Methods
1. Survey to 201 students (68% completed)
2. Focus groups (11 students)
3. Prototype 3 tools in 2013
4. Test tools with students
5. Prototype further tools in 2013-2014
6. Survey
0
5
10
15
20
25
1 2 3 1 2 7 8 2 3 8 1 2 8 1 2 3 8 1 2 3 8 1 2 3Arts
Business and LawFELS HSC
Maths, Computing & TechnologyScience
Social Sciences
201 students were invited by
email to take the survey. 68%
completed it.
7. Do you find these personal
touches useful?
5
17
77
40
0
20
40
60
80
100
8. 0% 10%20%30%40%50%60%70%80%90%100%
Course/Module I'm studying now
Courses/Modules I've studied previously
Number of courses/modules studied
previously
Study skills tutorials I've completed
Search terms I've used to search the
library previously
Books, articles or other information I've
accessed through the library previously
Would you object to Library Services using
information the Open University already holds
about you?
Not applicable Strongly object
Somewhat object Don't object
9. 119
124
49
32
58
13
10
86
89
35
23
42
9
7
0 20 40 60 80 100 120 140
My name
Which course/module I'm studying
Whether I'm a new student or an old hand
What my registered disability is
My preferences for contacting the university (telephone, email or webchat)
I don't expect it to know anything about me
Other
When you visit an Open University website, what
do you expect it to know about you?
Number of respondents Percentage of respondants
10. ONLINE FOCUS GROUPS
2 in March, total of 11 participants
Faculty L1 L2 L3 PG Total
Arts 1 1 2
Business &
Law
1 1
FELS 1 1 2
HSC 1 1
MCT 1 1
Science 2 2
Social Sciences 1 1 2
Total 1 5 4 1 11
11. Poll: What do you find most challenging
[about using the Library]?
Challenge 14 Mar 19 Mar Total
Finding
information
4 votes 3 votes 7
Keeping track 1 vote 1 vote 2
Referencing 0 votes 2 votes 2
12. Activity 1
• What do you value about personalisation?
• In groups assess personalised services from retail sites
and how they might translate into library services.
13. Tools to be developed Survey
participants
in favour
FG Development
period
Recommendations* - new ebooks or articles that are related to
items you’ve viewed previously.
95% 1 2013-2014
Your favourites* - journals, authors and ebooks you’ve
bookmarked, which allow you to return quickly to the most recent
issue of the journal, return to the ebook or see all works by the
author.
95% 1 Q4 2012-2013
Your recent items* - a list of full text articles, ebooks and other
items you’ve viewed.
93% 1 Q4 2012-2013
Skills for you - recommendations for skill building activities and
online training sessions, based on what you’re studying, what stage
of study you’re at and which skills resources you’ve already used.
93% 2 2013-2014
Recommended for your course/module - selected resources
chosen by Librarians.
93% 2 Q4 2012-2013
My References - save references for books/articles you’ve read and
will want to reference in your assignments.
92% Already exists
My course resources - list of resources from your module/course. 92% Exists on module
website – needs
integration
Your recent search items - a list of search terms you’ve used for
searching library resources.
89% 2013-2014
Read later - bookmark search results you want to come back to
later.
85% Incorporate with
Favourites
Library users who viewed this item also viewed… 83% 2013-2014
* Library shelf - where the student can place items of any source or type that they can quickly refer
14. Is engaging students in innovation the key
to using technology to improve the
student experience?
JISC and its co-design partners RLUK,
RUGIT, SCONUL and UCISA have
designed a project to explore this question
Students submit ideas
Successful teams deliver
ideas
A showcase event is held
for universities who may
be interested in using the
ideas. Limited funding is
available to support
universities in embedding
the ideas
Lessons learned report
Milestones
Jun
Sep
Oct/Nov
Dec
15. Activity 2
• Students as co-designers
• Develop a plan for involving your students in designing
personalised services for your library.
OU has more than 240 000 students (about 27% are under 25)Over 71% remain in work while studying, so time poor45% of students had one A level or lower qualification at entryMore than 17,000 people with disabilities studied with us in 2011/12.Very few visit the library in person~1200 full time research students based on campus
The personalisation work aims:To make students, academics and researchers happy!To create a personal view of the library resources that are relevant to the individual student, academic or researcher. To provide a consolidated route into library services and resources - we are drawing on activity data from the library and also the University’s Data Warehouse to build an environment that pulls together data, services and tools from a range of library and University systems.
So to find out students’ views towards personalised library services and identify the types of services they would like to see we… Made use of our Student Panel – 260 students have opted in to providing feedback to Library Services (participating in surveys, focus groups etc)Etc
Good range of age groups28 of the 201 students in the survey had declared a disability.
11 students participated in 2 focus groups on 14 and 19 March 2013. The focus groups discussed five of the popular tools to clarify what their functionality and presentation should be.
Finding information:Too much information and often not relevantUse of Google instead of one stop to find relevant articles etc. Then use of One Stop to get access to them via the Library.Personalisation tools that might provide solutions – suggestions from participants What other students are looking at or for.Rating system would be good – other students commentsInfo relevant to course/moduleNeeds to be clear if items are available in full text or not. One Stop is confusing in this way at the moment.Suggested items relevant to module.Suggested items similar to things you have looked at.