1. BSHS 462 Full Course (All Assignments and
DQ's) (University of Phoenix)
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General Questions - General General Questions
Individual Assignment: Characteristics and Environments of a Human Service Organization Paper
Write a 900 - to 1,300-word APA formatted paper about a human service organization that you have
selected, in which you are interested, or of which you are aware. The organization must be a national,
state, or local program. Include additional references beyond online text. You must address the
following questions:
· What are the organization’s vision and mission?
· How is the organization governed and staffed?
· What are some of its key stakeholders—those that have influence on an organization? How do these
stakeholders influence the organization?
· What community collaborations and marketing and public relations strategies does the organization
employ? Why are these collaborations important to the organization and the community?
· How does the organization demonstrate the valuing of diversity?
· What environmental trends—political, economic, social, and technological—are they facing? How
well is the agency managing these trends and forces?
Learning Team Assignment: National, State, and County or Local Human Service Organizational
Structures and Processes Summary Paper – Due Week 2.
Choose one national, one state, and one county or local human service organization—governmental,
private, or nonprofit. Each team member must review two possible human service organizations but as
a team, choose one organization on which to report. As a team, write a 1,400- to 1,750-word summary
in APA format. Include at least three citations. The paper must address the following questions for the
organization:
· What is the organizational structure?

2. · What are the departments, divisions, or specific areas of program delivery?
· Is the organization governmental, private, for-profit, or nonprofit?
· What is the organizational culture and why is this culture important to the organization?
· How does the organization build community?
· How does building community affect the value of the organization?
· How does the Blake and McCanse’s Leadership Grid and Hersey and Blanchard’s Situational
Leadership Model relate to the organization’s human relations model?
· Do they have a strategic plan or organizational chart that you might locate?
Individual Assignment: Causes and Prevention of Burnout in Human Services Staff Paper
Resources: Resource Title
Write a 800- to 1,050-word paper in APA format, with at least two citations and additional references
that go beyond text in which you include the following:
· Define burnout.
· Describe some of the individual, cultural, organizational, supervisory, and social support factors that
cause burnout.
· Describe various individual, job role, and organizational methods to prevent burnout.
· Examine your own personality and share how you react and respond to personal and work-related
stress. Provide some insights into how you may work to reduce the effects of burnout.
· What would you have to do as a human service manager to be alert and ready to assist with staff
burnout?
Individual Assignment: Achieving and Maintaining Individual Excellence Paper

3. Write a 1,400- to 1,750-word paper in APA format; include at least five citations and additional
references beyond online text. Formulate a framework for achieving and maintaining individual
excellence for your life and list what skills you have or need to develop further. In this process consider
the following self-assessment:
Examine and express how each of Peter Senge’s Five Disciplines has meaning for you. Conduct a self-
assessment of your skills for growth in each of the five disciplines:
Personal Mastery—personal growth and learning
Mental Models—deeply held images about how the world works
Shared Vision—alignment of personal visions
Team Learning—using dialogue to address difficult issues
Systems Thinking—a conceptual framework for integrating the other four disciplines by observing
patterns and seeing how to change them.
Include your findings and evaluate how this information might help you in your profession to
achieve personal and professional excellence. Discussion how you identify your present
limitations and how you plan to overcome these limitations to become successful.
Non-graded Individual Assignment: Review Case 10 in Ch. 10 of the online textbook: Develop the
following measures (DQs 1 and 2), post your suggestions, and prepare to discuss your reflections this
week within these Discussion Question Threads that are provided.
1. Develop a ―process evaluation measure (PEM)‖ that you would suggest for the Consultation and
Education Department at Greenby Community Health Center (Post your PEM). What are the
ramifications that would need to be considered after the process evaluation measure is completed?
2. Develop an ―outcome evaluation measure (OEM)‖ for the same center that would demonstrate
effectiveness and efficiency (Post your OEM). How would you determine its effectiveness in
measuring the outcome desired?
3. What issues and challenges may arise from evaluating the Greenby Community Mental Health
Center? Provide specific examples!
4. Explain why an evaluation may be helpful to the Consultation and Education Department director’s
situation.

4. Learning Team Paper: Leadership and Supervising Influence in Human Services Paper
Resources: Resource Title
Prepare a 800- to 1,050-word paper on leadership and supervising influence in human services
programs.
· Identify the three roles of the leadership model—manager, mediator, and mentor).
· Summarize the key elements of the supervisory process.
· Describe the following challenges that may arise when supervising employees and being supervised
by a superior:
The transition to the supervisory role
Motivation
Performance below expectations
· Explain factors that influence job design, hiring, training, and performance appraisal that supervisors
must take into account.
Learning Team Presentation: Functions of a Human Service Organization Research PowerPoint
Presentation.
Consider the key elements and functions of human service organizations. The key functions as listed in
your text include:
· Planning
· Designing the program and organization
· Developing human resources
· Supervising

5. · Managing finances
· Monitoring and evaluating
Prepare a PowerPoint Presentation describing your hypothetical human service agency, detailing its
key functions. Include information that displays adequate knowledge of the key factors for each
function related to your chosen organization and its programs and services. Include pertinent
references. Your presentation must include a minimum of 15 PowerPoint® slides.