1. Career Portfolio
Client Service and Project Management Professional
Mary Jo Kasper
11230 22nd Street NE
St. Michael, MN 55376
612-817-8716
Maryjok123@yahoo.com

2. Client Service and Project Management Professional
With over 25 years of successful Client Service and Project Management experience, I bring an
insightful, comprehensive and purposeful approach to building exceptional client relationships
that drive revenue and build long standing partnerships.
My project management leadership skills and managing a team of project managers through
new client integration on boarding process increased departmental satisfaction by over 33%.
By creating and utilizing standard project management methodologies and developing a
consistent process, I established a powerful repeatable best in class execution process.
Combining my Client Service background along with my Project Management leadership
including my in-depth industry experience and skills compliments each other to meet the
challenge of the most difficult clients and projects.
I am a proven leader in B2B and B2C, Direct Response fulfillment and Project Management.
Mary Jo Kasper

3. Delivering Results
Mary Jo Kasper brings over 25 years of Client Service and Project
Management leadership experience working with companies such as Kraft
Foods, Nestle, General Mills, Procter & Gamble, Lowes, inComm, Subway,
Darden Restaurants and TracFone. She has served as Director, Client
Integrations | Director, Account Management | Account Manager and
delivered results through reducing costs by elimination of non-strategic
expenses; effective strategic leadership and increase profitability and revenue
through creation and implementation of strategic account planning.
Key Accomplishments:
 Accountable for annual revenue budget of $11 million and $1.5 million EBITDA
contribution; provided monthly updates including variances, risk and opportunity.
 Sold new business and received commission for new client resulting in $250K in revenue
and $100K in EBITDA contribution.
 Only Account Director assigned to Client Service task team after RESOLVE acquisition to
develop operational best practices across the organization.
 Designed and developed internal shared service quarterly report card distributed to
executive management to ensure all client service levels were met and exceeded by
geography.
 Created and led the development of performance review matrix for positions within the
Client Service department.
 Receive exceptional performance reviews and maintain “A1” player 9-box status.
 Annual employee engagement team score average was 4.22 compared to company average
of 3.56.
 Developed and led Client Service learning series to create alignment of client goals and
initiatives for the upcoming year.

4. Key Clients
MARY JO KASPER has managed relationships with these major brands:

5. Testimonials
Sheila Burke (Client)
Top qualities: Personable, Expert, High Integrity
“Mary Jo was a valuable partner when she acted as the Account Director on our business. We often discussed our
business strategy and ensured that we created alignment and a true strategic partnership. I appreciated her ability to
leverage the right talent at Archway to partner with us to get whatever project we needed done. She energized and
led her team to provide outstanding leadership and service to us.”
Bob Adkinson, Chief Operating Officer
“Mary Jo is a very client-focused leader, and ensures that her services are perfectly aligned to the customer needs.
She demonstrates strong leadership while winning new business, defining and integrating new clients, measuring
and reporting service levels, and negotiating contract terms. In addition, she has strong attention to detail and
ensures that the internal processes run with efficiency and quality. Mary Jo has a passion for running her business
like it's her own, and leaves her fingerprints along the way.”
Kathleen Carter, VP Business Development
“Mary Jo is a dedicated, results-driven leader with great management skills and a passion for delivering and
exceeding both client and company goals. Mary Jo is not afraid to take on the difficult and complex projects and
engages cross functional team members to deliver best-in-class solutions. She is eager to learn new skills and
challenges others to do the same - she seeks critical feedback and is always looking for ways to improve herself and
the processes she deploys. She is a positive influence on the organization and a sincere delight to work!”
Megan Effertz, VP Marketing
“Mary Jo provides great leadership to her ever growing team and takes the time to coach and develop them which in
turn provides our clients with excellent service. She goes above and beyond in her role to expand the channels of
communication, demonstrate value and improve processes. She always puts the client at the forefront and works to
exceed their needs everyday in new and innovative ways.”
Jill Johannsen, Account Manager
“Mary Jo is a proven leader in the organization. She engages her team to strive for high-quality results and exceed
customer expectations. Mary Jo also incorporates the company’s mission statement into her daily communications.
Because of her dedicated management style and cognizance of work-home life balance, she has continually built
successful teams that grow top line sales and increased employee engagement throughout the many facets in the
organization.”
Melanie Fern, Account Representative
“Mary Jo Kasper hired me at Archway in 2006. Mary Jo is one of the strongest women I know both professionally
and personally. She gives you what you need to succeed and always encourages the best out of you. She is
supportive in your professional development and always has your best interest at hand. Mary Jo’s clients respect her
and look to her as a key role in their accounts. I am proud to be part of one of the many teams she created at
Archway.”

6. MARY JO L. KASPER
nd
11230 22 Street NE l St. Michael, MN 55376 l 612.817.8716 l maryjok123@yahoo.com
SUMMARY
An accomplished Client Service and Project Management Director who brings an insightful,
comprehensive, and purposeful approach to building exceptional client relationships that drive revenue
and build long standing partnerships. Delivers proven leadership managing resources, budgets, and
timeframes and guiding a team of project managers through successful new client integration. By creating
and utilizing standard project management methodologies and developing a consistent process, has built
a reputation for establishing a powerful repeatable best in class execution process.
EXPERTISE
 Client & Customer Relationship Management
 Innovative Client Solutions & Industry Expertise
 Effective Project Management
 Team Leadership & Coaching
 Distribution / Order Fulfillment
 Cross-Organizational Collaboration
 Continuous Quality Improvement
 Data Management Systems
PROFESSIONAL EXPERIENCE
ARCHWAY / Director, Client Integration 2011
Directed new business integration process across entire Archway network and provided client services,
operations and systems development for major clients in automotive, consumer packages goods,
pharmaceutical, and the food and beverage industry. Supported sales and account management teams
during the selling process and start-up phase.
 Led a team of 4 project managers and orchestrated customized solutions for key strategic clients
including Johnson & Johnson, Procter and Gamble, TracFone and SuperValu. Developed custom
technology processes, automated operational solutions along with robust reporting to meet all
business objectives.
 Focused on initiatives to drive waste out of marketing supply chain including reducing transportation
costs, leveraging technology, identifying cost-effective delivery methods and optimizing the process
every step of the way
 Spearheaded TracFone and Decimet Sales Inc through the integration process resulting in the project
delivering within scope, timeline and budget.
 Led discovery meetings with key stakeholders to define scope of program and processes to support
web-based inventory management services allowing the client to maintain 24-hour, virtual control of
inventory management in real-time
 Instituted standardized project management methodologies and launched a SharePoint website to
create consistent processes to manage all aspects of order entry, delivery fulfillment, reporting and
documentation. Trained over 100 employees for timely rollout.
 Developed executive weekly dashboard to monitor key customer benchmarks tracking all five project
management phases (initiation, planning, execution, monitor and control and closing) with a strong
focus on risk management and operational margins.

7. MARY JO L. KASPER
ARCHWAY / Director, Account Management 2007 – 2010
Performed oversight of Client Service function, implementing a consultative approach with clients;
identifying additional opportunities with existing clients; analyzing competitor marketing efforts and
discovering new opportunities in the industry.
 Championed a new initiative presented by COO to project manage a client invoicing review across
the organization, resulting in over $495K additional billable revenue.
 Led team of 3 Account Managers and 18 supporting Client Services representatives developing solid
client relationships with 15 key accounts including inComm, Subway, Nestle, General Mills and
Darden Restaurants and other clients in the Food and Beverage and Retail industry.
 Successfully maintained and grew P&L of more than $11 million in annual revenue. Added
significant revenue growth for one retail client of $4.3 million over a three year period by adding
additional services and also managing their client distribution center in Atlanta, GA.
 Achieved 100% client retention over an 8 year period.
ARCHWAY / Account Manager 2002 – 2007
Led team of 6 Client Services representatives to develop and maintain strong and trusting client
relationships, producing profitable P&L growth, while exceeding client expectations.
 Created and worked with Shared Service leaders to develop quarterly report card for each internal
supporting department and reported to the executive team to ensure targeted client service levels
were being achieved across all geographies.
 Sustained profitable gross margin and EBITDA contributions.
 Consistently received exceeding expectations client reviews.
GAGE MARKETING / Account Manager 1990 – 2002
 Managed profitable P&L for multimillion dollar clients including Procter & Gamble, Kraft Foods and
General Mills.
 Recommended and implemented several departmental improvement initiatives and established best
practices which were executed across all divisions.
PROFESSIONAL DEVELOPMENT
Graduate, Archway Leadership Academy
Completed 10 months of professional coaching sessions with Jim Earley
Strengthfinders Assessment: Top 5 – Relater, Arranger, Self Assurance, Responsibility and Input
Regular participation in online seminars and industry trade shows
EDUCATION
Business & Marketing Studies, North Hennepin Community College, Brooklyn Park, MN
PMP Certification, Project Management Institute – in progress, April 2012