Application Development, Maintenance and Support of Reservation System for Leading Asian airline

1. Case Study Travel & Transportation
Application Development, Maintenance and Support of Reservation System for
Leading Asian airline
Customer Profile
Leading Asian airline based in Hong Kong, operating scheduled passenger and cargo services to 103 destinations globally. The airline has a "five star"
rating from Skytrax.
Business Need
Benefits
The airline wanted to outsource the maintenance and enhancement support of their Reservation
Cost savings of up to 30% due to the
System to an offshore IT partner in order to reduce the TCO and increase revenue. Additionally
cost effective onsite-offshore model
they also wanted to implement Interline E-Ticketing functionality for its Reservation System to
Leverage on the skill and expertise of
comply with codeshare partner airlines.
pool of qualified consultants who have
worked on similar engagements in the
The airline outsourced the application development and maintenance support to Hexaware due
past
to our deep understanding of the domain and technology. Highly transparent engagement model
Scalability and availability of resources
Solution
to manage any additional resource
The project was executed using Hexaware’s proven and time tested onsite-offshore model. The requirements with a quick turnaround
scope of the engagement included: time for problem resolution
Integration of Interline E-ticketing
Development and enhancement support for Reservation system
functionality with Reservation System
Development and implementation of Interline E-ticketing functionality
Seamless integration with airline alliance
Production Support - Analysis, design and coding of various RFS in RES/AAF/ASR/TKT
as well as code share partners
applications
Level 2 Support – Problem Diagnosis, Analysis, Quick Fixes
Technical guidance in design, coding of various projects on reservation system
Implementation of code-share for leading partner airlines involved upgrading the existing
code-share package
Re-designed the USAS*PRF application to support airline alliance members for batch and
real-time updates
EDIFACT based seat-map exchange with CRS systems like Amadeus
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