Customization and Integration of E-Ticketing Solution for Leading NA Airlines

1. Case Study Travel & Transportation
Customization and Integration of E-Ticketing Solution for Leading NA Airlines
Customer Profile
Leading North American airline with large international operations.
Business Need
Benefits
The airline wanted to integrate the off-the shelf E-Ticketing solution with the reservation and
departure control systems. E-Ticketing implementation enabled:
Smooth handling of itinerary changes
Solution and last minute travel decisions
Hexaware has extensive expertise in providing E-Ticketing solutions, being the preferred partner Elimination of printing, postage,
for development of end-to-end E-Ticketing functionality as part of the new generation PSS shipping, storage and accounting costs
product development for leading airline product vendors. Increasing usage of self-service heck-in
Easy retrieval of details in case of loss
of PNR/ticket
The airline was the first airline to provide interlining facility for E-Ticket in domestic market.
More efficient Revenue Accounting
Hexaware helped in extending the interline functionality to the international sector. This required
customizing the system to the client’s business requirements and also integrating with the
Reservation and Departure Control Systems.
Technology Environment
Hardware – UNISYS 2200 series Mainframe, IBM Mainframe, UNIX
Application – USAS - Unisys Standard Airline System, IBM TPF
Database – Oracle 9i, DMS2200, TPF/DF, Messaging – EDIFACT Handler, Browser Interface
- OLTP
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