Leading na airline reduces costs through mro applications

1. Case Study Travel & Transportation
Leading NA airline-Reduces costs through MRO Applications
Customer Profile
Leading North American Airline with largest Fleet Size in the region. The Airline was using MRO (Maintenance, Repair & Overhaul) System consisting of
two segments: ASI Materials Management: Consists of many sub-systems viz., Purchasing, Material Request, Inventory Planning & Control,Accounts
Payable& Receivables, Dock to Stock, Demand Forecasting, Cost Management, Customer Invoicing etc
M & RC for Maintenance functions: Consists of Design Engineering, Configuration Management, MRO, Line Maintenance and Heavy Maintenance
Planning & Scheduling, Shop Floor, Labor Availability Planning etc.
Business Need Technology Environment
The airline wanted to outsource the maintenance support and enhancement of the MRO system. Application – MRO System
Additionally, the need was to integrate the MRO system with other satellite systems. Technology – CICS, Cobol, Focus and VB
Database – DB2
Solution Hardware – IBM S390
Hexaware leveraged its rich experience in airline solutions and mainframe technology for
maintenance and enhancement of the legacy based MRO system. Since the application
Benefits
comprised more than 3500 programs, allocation of experienced functional and technical experts
was instrumental in meeting the requirements. The system was maintained and enhanced using Reduction in costs
Reduction in number of bugs in the
offshore/onshore model.Complete testing service was provided before handing over the
system
changes.
Reduction in re-working
Methodology
Enhancement
Introduced the Configuration Control Project to validate parts in Install and Remove function
with Design Engineering Product Structure and to prevent wrong part from getting installed or
removed.
Added E-Signature functionality to place a better control on authentication by Shop Floor
users.
Added Advanced WIPD (Work In Progress Document) printing process to the current Shop
Floor printing facilities.
Updated PME (Part Maintenance Event) function to make PME mandatory. Once a PME is
made mandatory, the execution of that PME is mandatory for the Work Order to be processed
successfully.
Developed a Tool to Mask a Task for Engineering and Shop Floor users. The users were
provided with the functionality to “mask” a task so that the masked tasks would not be
approved with the package.
Maintenance
The system was maintained and enhanced using Mainframe technology, CICS, COBOL, DB2,
Focus and VB. A team of 7 offshore and 2 onshore resources were deployed for this
engagement.
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