The client, one of the largest pizza chains in the world with over 3300 locations, needed to upgrade its aging HR system to better support its growth strategy and business needs with lower costs. The project involved upgrading PeopleSoft HRMS from version 8.9 to 9.1 and PeopleTools from 8.49 to 8.50, along with implementing AJAX to improve usability. This provided benefits like a 40% reduction in payroll processing time and $60,000 in annual savings from new XML features. Challenges included retrofitting a custom eForms module and ensuring browser compatibility during the AJAX implementation.

1. Case Study Retail
PeopleSoft 9.1 HRMS Upgrade for a Leading Chain of pizza restaurants
Client overview
The client is a billion dollar giant and is one of the largest chain of take-out and delivery pizza restaurants in the world. It is based in Kentucky, US and has
more than 3300 branches around the world serving hot fresh Pizza to its customers.
Business Need Technical Environment
The client needed to upgrade its existing system and have a robust unified HRMS system to • PeopleTools 8.50
sustain their growth strategy, and also to respond quickly to business needs with minimal • PeopleSoft HRMS 9.1
costs. • Oracle 11.2
• AIX ver 6.1
In order to stay ahead of competition, the client had to achieve the goal of timely availability of
critical information and an effective integration of the same with the existing processes.
Scope Business Benefits
• To upgrade PeopleSoft HRMS v8.9 to PeopleSoft HRMS v9.1 • Reduction in Payroll Processing time
• To upgrade PeopleTools from v8.49 to v8.50 by 40%
• Implementation of AJAX to improve usability of the application • Increased User efficiency & Usability
• Modules to be upgraded includes North American Payroll • Improved productivity
• Base Benefits • Implementation of XML feature leading
• Core HR application to $ 60,000 annual savings
• eProfile, eProfile Manager Desktop
• eBenefits
• ePay
• ePerformance
• eCompensation
• eForms (Bolt-On Module)
Challenges Faced
• Retrofitting Custom eForms module
• Browser compatibility issues during implementation of AJAX
• Complex code with minimal documentation
Solution
• The upgrade path involved two steps:
• Tools upgrade 8.49 to 8.50:
• Application upgrade from 8.9 to 9.1
• Retrofitting and upgrading of Bolt-on on the Core HR application
• Provided PS ADMIN support for Upgrade
• Provided Support for the implementation of PeopleSoft Security Matrix
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