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Transitioning
 Evidence to
   Practice
Evidence Based Practice
           Models

 Conduct and Utilization of Research in
  Nursing (CURN)
 Stetler Model
 Iowa Model
CURN Model

 Designed by the Michigan Nurses
 Association to develop and test the
 facilitation of scientific nursing
 knowledge in clinical practice settings.
CURN Model
Assists nurses to incorporate new research into
  clinical practice:

 Identify a patient care problem.
 Find and assess research-based knowledge to apply
    to the problem.
   Adapt and design a nursing practice innovation from
    the research base.
   Decide whether to adopt, alter or reject the
    innovation.
   Develop the means to extend the new practice
    beyond the trial.
   Develop mechanism to maintain the innovation over
    time.
Retrieved from
    www.medicalcityhospital.com/CustomPage.asp?guidCustomContentIDhttp://={ABD30A7E-3A16-4
     After navigating to this site, type in ‘CURN’ in the search box in the upper right corner.
Stetler Model
 This is a model of research utilization
  to facilitate evidence-based practice
  (EBP).
 The model formulated a series of
  critical-thinking and decision-making
  steps designed to facilitate safe and
  effective use of research findings.

Resource: Stetler, C.B. (2001). Updating the Stetler model of research utilization to
   facilitate evidence-based practice. Nursing Outlook, 49(6), 272-279.
Stetler Model of Research Utilization to Facilitate EBP, Part I
Stetler Model, Part II
Stetler Model (Cont.)
 Phase I – Preparatory phase – Define
 the need for clarity of purpose and
 potential significance of internal or
 external factors.
   Search, sort and select sources of
    research evidence
   Consider influential factors
   Affirm priority
   Define purpose and outcomes per issue or
    catalyst
Stetler Model (Cont.)
 Phase II – Validation – Reflect studied
 relationships or variables in terms that
 could pragmatically be used in daily
 activities
   Perform utilization focused critique &
    synopsis
   Identify and, if applicable, record key study
    details and qualifiers
Stetler Model (Cont.)
 Phase III – Comparative
 Evaluation/Decision Making –
 Synthesize findings and evaluate per
 criteria -
     Fit of setting
     Feasibility
     Current practice
     Substantiating evidence
 Decide to use, consider use or not use
Stetler Model (Cont.)
 Phase IV – Translation/Application – Describes
  how to implement findings or recommendations
  –
    Confirm type, level and method of application
    Use – Review operational details -
       Informally – Use in practice
       Formally – Identify/design evidence-based documents;
         package for dissemination; develop EBP change plan,
         including evaluation
    Consider Use
       Informally – Obtain targeted practice information; evaluate
       Formally – Do formal details as in “Use”; plan and
         implement a pilot project of use, including evaluation
 Decide to accept and extend, with or without
  modification or reject and stop
Stetler Model (Cont.)
 Phase V – Evaluation –
   Evaluate dynamically –
      Identify goal for each use
      Obtain evidence re: change process and goal-
       related progress, as well as end
       result/outcomes
      Use iterative evidence to achieve goals
   Evaluate as part of routine practice
Iowa Model
 Provides a guide for clinical decision-
  making
 Provides details regarding
  implementation of evidence-based
  practice
 It includes both the practitioner and
  organizational perspective.
The Iowa Model of Evidence-Based Practice to Promote Quality Care
The Iowa Model of Evidence-Based
       Practice to Promote Quality Care

 Problem Focused Triggers
     Risk Management Data
     Process Improvement Data
     Internal/External Benchmarking Data
     Financial Data
     Identification of Clinical Problem
The Iowa Model of Evidence-Based
    Practice to Promote Quality Care

 Knowledge Focused Triggers
   New Research or Other Literature
   National Agencies or other Organizational
    Standards and Guidelines
   Philosophies of Care
   Questions from Institutional Standards
    Committee
The Iowa Model of Evidence-Based
    Practice to Promote Quality Care

 Is this topic a priority for the
 organization?
   If no, consider other triggers
   If yes –
       Form a team
       Assemble relevant research and related
       literature
      Critique and synthesize research for use in
       practice
The Iowa Model of Evidence-Based
   Practice to Promote Quality Care
 Is there a sufficient research base?
    If no:
        Conduct research
        Base practice on other types of evidence such as
         case reports, expert opinion, scientific principles or
         theory
    If yes – Pilot the change in practice:
        Select outcomes to be achieved
        Collect baseline data
        Design EBP guidelines
        Implement EBP on pilot units
        Evaluate process and outcomes
        Modify the practice guidelines
The Iowa Model of Evidence-Based
         Practice to Promote Quality Care
 Is change appropriate for adaptation to
    practice?
       If no – Continue to evaluate quality of care and
        new knowledge
       If yes – Institute the change in practice
           Monitor and analyze structure, process and
            outcome data, including environment, staff,
            cost, and effect on patient and family
 Disseminate Results
Source: Titler, M.G., Steelman, V.J., Budreau, G., Buckwalter, K.C., Goode, C.J. (2001). The Iowa Model of
    Evidence-Based Practice to Promote Quality Care. Critical Care Nursing Clinics of North America. 13(4)
                                                                                                        13(4)
    497-508.
Comparison of the Stetler &
       Iowa Models
 Stetler                  Iowa
   Focus is on how          Explains how
    individual                organizations
    practitioner              change practice
    implements the            based on
    research                  research
   Prescriptive (step-      Systematic
    by-step) design           design
Read, Think, Do Method of
       Implementation
 Not a model, but is a method
 Acknowledges the complexity of
 problem-solving processes by looking
 for –
     The evidence
     Assessing the value to practice
     Addressing the social and cultural milieu
      of the practice setting to ascertain the best
      strategies for initiating and sustaining
      practice changes
Read, Think, Do Method of
      Implementation
 Read – Access the breadth of research
  findings that will sufficiently inform the
  change process
 Think – Give critical thought about
  applicability to the clinical setting
 Do – Organize the effective
  implementation of the practice change
  within a local culture
Resource: Winch, S., Henderson, A., & Creedy, D.(2005). Read, think, do!: A method for
   fitting research evidence into practice. Journal of Advanced Nursing, 31(3), pp. 20-
   26.
Barriers to Connecting Research
           and Practice

 Organizational Culture
 Belief Systems
 Research Related Barriers
Perceived Barriers to Research Utilization:
Organizational Culture, Nurses’ Belief Systems and the
              Research-related Barriers

 Insufficient time on the job to implement new
    ideas
   Nurses feel they do not have the authority to
    change practice
   Facilities are inadequate for implementation
   Statistical analyses are not understandable
   Insufficient time on the job to read research

Source: Retsas, A. (2000). Barriers to using research evidence in nursing practice. Journal of Advanced
    Nursing, 31, 599-606.
Perceived Barriers to Research Utilization:
Organizational Culture, Nurses’ Belief Systems and the
              Research-related Barriers

 Physicians will not cooperate with
    implementation
   Nurses are isolated from colleagues with
    whom to discuss research findings
   Nurse does not feel capable of evaluating the
    quality of the research
   Nurses feel the results cannot be generalized
    to their setting
   Other staff are not supportive of
    implementation

Source: Retsas, A. (2000). Barriers to using research evidence in nursing practice. Journal of Advanced
    Nursing, 31, 599-606.
Strategies Related to
 Organizational Culture Barriers
 To facilitate organizational support of
 EBP –
   Allow time for nurses to conduct activities that
    foster EBP such as time for library searches
   Ensure availability of adequate library resources
   Start a journal club

  Resource: Ciliska, et al. as cited in DiCenso, A., Guyatt, G., Ciliska, D. (2005). Evidence-based nursing: A
     guide to clinical practice. Mosby, St. Louis, MO. P. 16.
Journal Clubs
 Purpose –
   To help staff stay abreast of clinical research
   To improve clinicians’ ability to critically evaluate
    published research
 Process –
   Develop a format that will entice busy staff to
    attend
   Select a challenging clinical situation and topic
   Select a journal article
   Hold the meeting
Journal Club (Continued)
    Sample Guidelines and Format –
 Purpose –
   To foster excellence in nursing practice by
    promoting evidence-based practice
 Goals –
   Improve nursing knowledge of current research
    findings
   Foster the application of clinical research and
    best practice models to nursing practice
   Provide a means by which to address clinical
    issues
Journal Club (Continued)
 Format for meetings and presentations -
   Introduce topic and presenter
   Test baseline knowledge and/or seek
    opinions, attitudes of audience (optional).
   Give brief synopsis of following
    parameters –
      Title of article
      Study’s purpose
      Setting
      Population
Journal Club (Continued)
 Discuss major findings of study
 Discuss other relevant research that
  supports or does not support this study
 Discuss implications of article in terms of
  impact on nursing practice
     Documentation
     Delegation
     Patient education
     Patient satisfaction
     Patient/Family centered care
     Interdisciplinary collaboration
Journal Club (Continued)
 What is the relevance of this article to
  our practice? Should we change our
  practice based on this information? If
  yes, then –
 Group discussion/Questions
 Evaluations


Resource: St. Pierre, J. (2005). Changing nursing practice through a nursing journal club. MedicalSurgical
    Nursing, 14(5). 390 – 392.
Strategies Related to Belief
           System Barriers
 Simple dissemination of information is
  generally ineffective.
 Multi-faceted approaches are more likely to
  succeed.
   One-to-one sessions between experts such as
    nurse facilitators and the staff who will implement
    changes
   Manual and computerized reminders of the
    change
   Educational meetings that are interactive
   Audit and feedback on a regular basis
  Resource: DiCenso, A., Guyatt, G., Ciliska, D. (2005). Evidence-based nursing: A guide to clinical
     practice. St. Louis, MO: Mosby, p. 17.
Strategies Related to Research-
         related Barriers
 Research related barriers include
 nurses’ lack of understanding of how
 to read and critique research studies
   Foster nurse researcher positions or nursing
    research committees
   Link staff nurses and advanced practice nurses
    with nursing researcher faculty at universities
   Provide training on how to conduct searches,
    read and critique research studies

  Resource: Ciliska, et al. as cited in DiCenso, A., Guyatt, G., Ciliska, D. (2005). Evidence-based nursing: A
     guide to clinical practice. St. Louis, MO: Mosby. P. 16.
Making Change Happen
What is change?
     To give a completely different form or
      appearance to; transform




Resource: The American Heritage® Dictionary of the English Language, Fourth
   Edition. Retrieved from Dictionary.com website:
   http://dictionary.reference.com/browse/change
Making Change Happen

 Engaging others to change
       Kotter’s Change Model
 Change has an emotional and a
    situational component




Source: Campbell, R.J. (2008). Change management in health care. Health Care Manager. 27(1), 23-39.
                                                                             Manager. 27(1),
Making Change Happen
 Kotter’s Change Model
 Phase 1 - Creating a climate for change
    Establish Urgency
    Create Coalition
    Develop Vision
 Phase 2 - Engaging and enabling the whole
  organization
    Communicate Vision
    Empower Action
    Generate short-term wins
 Phase 3 - Implementing and sustaining change
    Consolidate Gains/Produce more
    Anchor Approaches
Kotter’s Change Model

 Establish Urgency – “Making sure that
 sufficient people act with sufficient
 urgency – with on your toes behavior
 that looks for opportunities and
 problems, that energizes colleagues,
 that beams a sense of let’s go!”
Kotter’s Change Model
 Create Coalition – Build a guiding team.
   Members must –
      Have relevant knowledge about the change.
      Be willing to establish credibility with peers.
      Have expertise regarding the inner workings of
       the organization.
      Have formal authority.
      Have Leadership skill.
Kotter’s Change Model
 Develop Vision – The vision must be
  expressed in a clear, concise statement
  about the direction in which the
  organization is headed.
 Paint a picture of the future.
 Focus on how service will be improved.
 Must call on emotion and motivate to
  action.
Kotter’s Change Model
 Communicate Vision –
   Develop methods of communication that
    address any negative feelings.
   Help employees to think and act in
    accordance with the new direction.
   Identify groups affected by the change and
    project their needs, concerns and roles.
   Continuum of feelings: Awareness,
    Understanding, Collaboration,
    Commitment, Advocacy.
Kotter’s Change Model

 Empower Action – Give team the power
 to eliminate barriers such as
 supervisors, the system, mental
 barriers and lack of information.
Kotter’s Change Model

 Generate short-term wins – Choose
  and complete tasks that show the
  change management project is
  succeeding.
 Teams should achieve visible,
  meaningful and unambiguous progress
  quickly.
Kotter’s Change Model

 Consolidate Gains/Produce More –
  Include ongoing comparison to
  competitors to re-energize the change.
 Anchor approaches – Culture change
  comes when a new way of operating
  has been shown to succeed over a
  period of time.
Kotter’s Phases of Change Model
   Worksheet– Sample Completed Tool
Intervention to be implemented:
  A distraction-free zone for medication administration will be
  established.

Stakeholders identified:
  Nurses, Support staff, Physicians, patients, families.


Policy and procedures identified as needed or updated:

  Medication Administration policy – Add: Nurses will wear a red vest
  when administering medications. When the vest is on, there may be
  no interruptions of the nurse.
Kotter’s Phases of Change Model
        Worksheet– Sample Completed Tool
Project            Establish          Create        Develop          Communicate      Empower       Generate      Consolidate     Anchor
                                      Coalition                      Vision           Action        Short         Gains           Approaches
Name               Urgency                          Vision                                               term     Produce
                                                                                                    Wins               More
Pilot - Creating   Develop            Assemble      How does         Develop a        Team          Compile       Expand pilot    Discuss at
a Distraction      Power Point        Team –        this affect:     Power Point      works 1:1     and           to additional   staff meeting
Free Zone          presentation –     Director of   Nurses,          presentation     with staff    present       units after 3   monthly for
During Med         #1 leading         Nurses,       Support staff,   showing the      on first      med error     months.         6 months.
Administration     cause of med       Nurse         Physicians,      process of med   day of        rates                         Team
                   errors in nation   Manager,      Patients,        administration   pilot.        monthly                       conducts
                   & our hospital.    Staff nurse   Care,            in distraction   Blog set      and report                    audit of
                   Include            from each     Competitors,     free zone        up where      at unit                       implementati
                   statistics.        shift on      Revenues                          staff can     meeting.                      on monthly
                   Highlight          pilot unit    Develop                           anonymously   Publish                       by direct
                   specific errors.                 vision                            send
                                                                                                    article                       observation
                                                                                      questions                                   of med pass.
                                                    statement                         or            about pilot
                                                                                      concerns      in hospital
                                                                                      to team.      newsletter

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Chapter15 power point july132012

  • 2. Evidence Based Practice Models  Conduct and Utilization of Research in Nursing (CURN)  Stetler Model  Iowa Model
  • 3. CURN Model  Designed by the Michigan Nurses Association to develop and test the facilitation of scientific nursing knowledge in clinical practice settings.
  • 4. CURN Model Assists nurses to incorporate new research into clinical practice:  Identify a patient care problem.  Find and assess research-based knowledge to apply to the problem.  Adapt and design a nursing practice innovation from the research base.  Decide whether to adopt, alter or reject the innovation.  Develop the means to extend the new practice beyond the trial.  Develop mechanism to maintain the innovation over time. Retrieved from www.medicalcityhospital.com/CustomPage.asp?guidCustomContentIDhttp://={ABD30A7E-3A16-4 After navigating to this site, type in ‘CURN’ in the search box in the upper right corner.
  • 5. Stetler Model  This is a model of research utilization to facilitate evidence-based practice (EBP).  The model formulated a series of critical-thinking and decision-making steps designed to facilitate safe and effective use of research findings. Resource: Stetler, C.B. (2001). Updating the Stetler model of research utilization to facilitate evidence-based practice. Nursing Outlook, 49(6), 272-279.
  • 6. Stetler Model of Research Utilization to Facilitate EBP, Part I
  • 8. Stetler Model (Cont.)  Phase I – Preparatory phase – Define the need for clarity of purpose and potential significance of internal or external factors.  Search, sort and select sources of research evidence  Consider influential factors  Affirm priority  Define purpose and outcomes per issue or catalyst
  • 9. Stetler Model (Cont.)  Phase II – Validation – Reflect studied relationships or variables in terms that could pragmatically be used in daily activities  Perform utilization focused critique & synopsis  Identify and, if applicable, record key study details and qualifiers
  • 10. Stetler Model (Cont.)  Phase III – Comparative Evaluation/Decision Making – Synthesize findings and evaluate per criteria -  Fit of setting  Feasibility  Current practice  Substantiating evidence  Decide to use, consider use or not use
  • 11. Stetler Model (Cont.)  Phase IV – Translation/Application – Describes how to implement findings or recommendations –  Confirm type, level and method of application  Use – Review operational details -  Informally – Use in practice  Formally – Identify/design evidence-based documents; package for dissemination; develop EBP change plan, including evaluation  Consider Use  Informally – Obtain targeted practice information; evaluate  Formally – Do formal details as in “Use”; plan and implement a pilot project of use, including evaluation  Decide to accept and extend, with or without modification or reject and stop
  • 12. Stetler Model (Cont.)  Phase V – Evaluation –  Evaluate dynamically –  Identify goal for each use  Obtain evidence re: change process and goal- related progress, as well as end result/outcomes  Use iterative evidence to achieve goals  Evaluate as part of routine practice
  • 13. Iowa Model  Provides a guide for clinical decision- making  Provides details regarding implementation of evidence-based practice  It includes both the practitioner and organizational perspective.
  • 14. The Iowa Model of Evidence-Based Practice to Promote Quality Care
  • 15. The Iowa Model of Evidence-Based Practice to Promote Quality Care  Problem Focused Triggers  Risk Management Data  Process Improvement Data  Internal/External Benchmarking Data  Financial Data  Identification of Clinical Problem
  • 16. The Iowa Model of Evidence-Based Practice to Promote Quality Care  Knowledge Focused Triggers  New Research or Other Literature  National Agencies or other Organizational Standards and Guidelines  Philosophies of Care  Questions from Institutional Standards Committee
  • 17. The Iowa Model of Evidence-Based Practice to Promote Quality Care  Is this topic a priority for the organization?  If no, consider other triggers  If yes –  Form a team  Assemble relevant research and related literature  Critique and synthesize research for use in practice
  • 18. The Iowa Model of Evidence-Based Practice to Promote Quality Care  Is there a sufficient research base?  If no:  Conduct research  Base practice on other types of evidence such as case reports, expert opinion, scientific principles or theory  If yes – Pilot the change in practice:  Select outcomes to be achieved  Collect baseline data  Design EBP guidelines  Implement EBP on pilot units  Evaluate process and outcomes  Modify the practice guidelines
  • 19. The Iowa Model of Evidence-Based Practice to Promote Quality Care  Is change appropriate for adaptation to practice?  If no – Continue to evaluate quality of care and new knowledge  If yes – Institute the change in practice  Monitor and analyze structure, process and outcome data, including environment, staff, cost, and effect on patient and family  Disseminate Results Source: Titler, M.G., Steelman, V.J., Budreau, G., Buckwalter, K.C., Goode, C.J. (2001). The Iowa Model of Evidence-Based Practice to Promote Quality Care. Critical Care Nursing Clinics of North America. 13(4) 13(4) 497-508.
  • 20. Comparison of the Stetler & Iowa Models  Stetler  Iowa  Focus is on how  Explains how individual organizations practitioner change practice implements the based on research research  Prescriptive (step-  Systematic by-step) design design
  • 21. Read, Think, Do Method of Implementation  Not a model, but is a method  Acknowledges the complexity of problem-solving processes by looking for –  The evidence  Assessing the value to practice  Addressing the social and cultural milieu of the practice setting to ascertain the best strategies for initiating and sustaining practice changes
  • 22. Read, Think, Do Method of Implementation  Read – Access the breadth of research findings that will sufficiently inform the change process  Think – Give critical thought about applicability to the clinical setting  Do – Organize the effective implementation of the practice change within a local culture Resource: Winch, S., Henderson, A., & Creedy, D.(2005). Read, think, do!: A method for fitting research evidence into practice. Journal of Advanced Nursing, 31(3), pp. 20- 26.
  • 23. Barriers to Connecting Research and Practice  Organizational Culture  Belief Systems  Research Related Barriers
  • 24. Perceived Barriers to Research Utilization: Organizational Culture, Nurses’ Belief Systems and the Research-related Barriers  Insufficient time on the job to implement new ideas  Nurses feel they do not have the authority to change practice  Facilities are inadequate for implementation  Statistical analyses are not understandable  Insufficient time on the job to read research Source: Retsas, A. (2000). Barriers to using research evidence in nursing practice. Journal of Advanced Nursing, 31, 599-606.
  • 25. Perceived Barriers to Research Utilization: Organizational Culture, Nurses’ Belief Systems and the Research-related Barriers  Physicians will not cooperate with implementation  Nurses are isolated from colleagues with whom to discuss research findings  Nurse does not feel capable of evaluating the quality of the research  Nurses feel the results cannot be generalized to their setting  Other staff are not supportive of implementation Source: Retsas, A. (2000). Barriers to using research evidence in nursing practice. Journal of Advanced Nursing, 31, 599-606.
  • 26. Strategies Related to Organizational Culture Barriers  To facilitate organizational support of EBP –  Allow time for nurses to conduct activities that foster EBP such as time for library searches  Ensure availability of adequate library resources  Start a journal club Resource: Ciliska, et al. as cited in DiCenso, A., Guyatt, G., Ciliska, D. (2005). Evidence-based nursing: A guide to clinical practice. Mosby, St. Louis, MO. P. 16.
  • 27. Journal Clubs  Purpose –  To help staff stay abreast of clinical research  To improve clinicians’ ability to critically evaluate published research  Process –  Develop a format that will entice busy staff to attend  Select a challenging clinical situation and topic  Select a journal article  Hold the meeting
  • 28. Journal Club (Continued) Sample Guidelines and Format –  Purpose –  To foster excellence in nursing practice by promoting evidence-based practice  Goals –  Improve nursing knowledge of current research findings  Foster the application of clinical research and best practice models to nursing practice  Provide a means by which to address clinical issues
  • 29. Journal Club (Continued)  Format for meetings and presentations -  Introduce topic and presenter  Test baseline knowledge and/or seek opinions, attitudes of audience (optional).  Give brief synopsis of following parameters –  Title of article  Study’s purpose  Setting  Population
  • 30. Journal Club (Continued)  Discuss major findings of study  Discuss other relevant research that supports or does not support this study  Discuss implications of article in terms of impact on nursing practice  Documentation  Delegation  Patient education  Patient satisfaction  Patient/Family centered care  Interdisciplinary collaboration
  • 31. Journal Club (Continued)  What is the relevance of this article to our practice? Should we change our practice based on this information? If yes, then –  Group discussion/Questions  Evaluations Resource: St. Pierre, J. (2005). Changing nursing practice through a nursing journal club. MedicalSurgical Nursing, 14(5). 390 – 392.
  • 32. Strategies Related to Belief System Barriers  Simple dissemination of information is generally ineffective.  Multi-faceted approaches are more likely to succeed.  One-to-one sessions between experts such as nurse facilitators and the staff who will implement changes  Manual and computerized reminders of the change  Educational meetings that are interactive  Audit and feedback on a regular basis Resource: DiCenso, A., Guyatt, G., Ciliska, D. (2005). Evidence-based nursing: A guide to clinical practice. St. Louis, MO: Mosby, p. 17.
  • 33. Strategies Related to Research- related Barriers  Research related barriers include nurses’ lack of understanding of how to read and critique research studies  Foster nurse researcher positions or nursing research committees  Link staff nurses and advanced practice nurses with nursing researcher faculty at universities  Provide training on how to conduct searches, read and critique research studies Resource: Ciliska, et al. as cited in DiCenso, A., Guyatt, G., Ciliska, D. (2005). Evidence-based nursing: A guide to clinical practice. St. Louis, MO: Mosby. P. 16.
  • 34. Making Change Happen What is change?  To give a completely different form or appearance to; transform Resource: The American Heritage® Dictionary of the English Language, Fourth Edition. Retrieved from Dictionary.com website: http://dictionary.reference.com/browse/change
  • 35. Making Change Happen  Engaging others to change  Kotter’s Change Model  Change has an emotional and a situational component Source: Campbell, R.J. (2008). Change management in health care. Health Care Manager. 27(1), 23-39. Manager. 27(1),
  • 36. Making Change Happen  Kotter’s Change Model  Phase 1 - Creating a climate for change  Establish Urgency  Create Coalition  Develop Vision  Phase 2 - Engaging and enabling the whole organization  Communicate Vision  Empower Action  Generate short-term wins  Phase 3 - Implementing and sustaining change  Consolidate Gains/Produce more  Anchor Approaches
  • 37. Kotter’s Change Model  Establish Urgency – “Making sure that sufficient people act with sufficient urgency – with on your toes behavior that looks for opportunities and problems, that energizes colleagues, that beams a sense of let’s go!”
  • 38. Kotter’s Change Model  Create Coalition – Build a guiding team.  Members must –  Have relevant knowledge about the change.  Be willing to establish credibility with peers.  Have expertise regarding the inner workings of the organization.  Have formal authority.  Have Leadership skill.
  • 39. Kotter’s Change Model  Develop Vision – The vision must be expressed in a clear, concise statement about the direction in which the organization is headed.  Paint a picture of the future.  Focus on how service will be improved.  Must call on emotion and motivate to action.
  • 40. Kotter’s Change Model  Communicate Vision –  Develop methods of communication that address any negative feelings.  Help employees to think and act in accordance with the new direction.  Identify groups affected by the change and project their needs, concerns and roles.  Continuum of feelings: Awareness, Understanding, Collaboration, Commitment, Advocacy.
  • 41. Kotter’s Change Model  Empower Action – Give team the power to eliminate barriers such as supervisors, the system, mental barriers and lack of information.
  • 42. Kotter’s Change Model  Generate short-term wins – Choose and complete tasks that show the change management project is succeeding.  Teams should achieve visible, meaningful and unambiguous progress quickly.
  • 43. Kotter’s Change Model  Consolidate Gains/Produce More – Include ongoing comparison to competitors to re-energize the change.  Anchor approaches – Culture change comes when a new way of operating has been shown to succeed over a period of time.
  • 44. Kotter’s Phases of Change Model Worksheet– Sample Completed Tool Intervention to be implemented: A distraction-free zone for medication administration will be established. Stakeholders identified: Nurses, Support staff, Physicians, patients, families. Policy and procedures identified as needed or updated: Medication Administration policy – Add: Nurses will wear a red vest when administering medications. When the vest is on, there may be no interruptions of the nurse.
  • 45. Kotter’s Phases of Change Model Worksheet– Sample Completed Tool Project Establish Create Develop Communicate Empower Generate Consolidate Anchor Coalition Vision Action Short Gains Approaches Name Urgency Vision term Produce Wins More Pilot - Creating Develop Assemble How does Develop a Team Compile Expand pilot Discuss at a Distraction Power Point Team – this affect: Power Point works 1:1 and to additional staff meeting Free Zone presentation – Director of Nurses, presentation with staff present units after 3 monthly for During Med #1 leading Nurses, Support staff, showing the on first med error months. 6 months. Administration cause of med Nurse Physicians, process of med day of rates Team errors in nation Manager, Patients, administration pilot. monthly conducts & our hospital. Staff nurse Care, in distraction Blog set and report audit of Include from each Competitors, free zone up where at unit implementati statistics. shift on Revenues staff can meeting. on monthly Highlight pilot unit Develop anonymously Publish by direct specific errors. vision send article observation questions of med pass. statement or about pilot concerns in hospital to team. newsletter