1. 1
Moataz Sami
2877 ELLESMERE RD. ,SCARBOROUGH – ON M1E 4C1
Cell: 647-236-3732
E-MAIL: MOATAZMOHRA@HOTMAIL.COM
Linked-In : http://www.linkedin.com/profile/edit?trk=hb_tab_pro_top
OBJECTIVES
To obtain a position as Project Coordinator/Administrator where my Public Relation, Project
Management, Marketing and Customer Service Knowledge, Skills and experience will maximize
the Organization productivity and add value.
HIGHLIGHTS OF QUALIFICATIONS
 Six years of experience within the International Hospitals and Medical services industry.
 Excellent customer service background (Four Years).
 Project Management Experience managing small Projects (Two years).
 Strong analytical and problem solving and conflict resolution skills (Four years).
 Quality improvement, Risk Management and Procurement Management (Two years).
 Events management experience (Two years).
 Customer Service (Three Years)
 Nice personality, professional attitude and Sense of humor.
Professional/Technical Competencies:
 Ability to lead system initiatives, including project planning and execution.
 Strong interpersonal skills, including facilitation and negotiation skills.
 Ability to work independently and manage complex multi-disciplinary teams comprised
of internal and external resources.
 Ability to plan, organize and manage priorities to meet tight deadlines.
 Proficiency in the use effective Quality and Risk tools to achieve results, and knowledge
of technology industry.
 Strong Leader ship skills, effective motivator with enthusiasm as well as Team Player.
 Customer and result oriented and Decision maker.
 PMO knowledge, Scrum Agail methodology knowledge.
EDUCATION
 Project Management Post-Graduate Certificate 2011 - 2012
o Centennial College, Scarborough, ON
 Sales and Marketing Certificate 2009
o American University, Cairo, EGY
 5 Stars Customer Service Certificate 2004 Dale Carnegie, USA
 B.Sc. ,Bachelor of Computer Science major Information Systems 1996 – 2000
o October 6 University, Cairo, EGY

2. 2
WORK EXPERIENCE
03 2009 – 09 2009 Customer Service Rep. /Assistant General Manager
Nicolas and ASP University College / Clinics
Location: (DUBAI) U.A.E
 Tracked vital signs on a monthly, quarterly, and annual basis, to uncover problem areas
in the practice before they become serious. Using quality tools.
 Served as a liaison between the Assistant Dean for Clinical Education, Manager of
Patient Accounts, and the Assistant Manager of Patient Accounts
 Prepared clinical reports and statistics on student clinical activity related to their practice
management using clinic management system and preformed Marketing duties.
 Developed and enhanced patient process in the clinic by collecting requirements and
consistent feedback from the customers and stakeholders for continues improving.
012007 - 102008 Marketing & PR Manager / Facility Supervisor
AL SALAMA HOSPITAL
Location: (ABU DHABI) U.A.E
 Monitored the business environment for new trends or technology to take advantage.
 Developed, implemented, monitored and control marketing plans.
 Managed production of marketing materials (web site, ads, brochures, floor plans,
promotional materials), Liaised with advertising PR agencies, printing house, translation
agencies & vendors.
 Communicated direct with the public by sponsoring events and activities to build
organization image and solved stakeholder’s complaints..
 Developed projects and programs to reach organization objectives.
 Building PMO culture in the organization.
 Successfully delivered Facility renovating Program on time and under budget.
 Successfully delivered variety of major Events sponsored by hospital.
 Successfully increased hospital revenues by increasing our market share.

3. 3
03/2006 – 10/2006 Customer Service Rep. / Interpreter
AMERICAN HOSPITAL DUBAI
Location: (DUBAI) U.A.E
 Experience as Customer Service Executive and Guest Relation Executive, inputting all in-
patients/day cases onto Medi-tech database, Check all future bookings and ensure that
patients are financially covered for their stay.
 Responsible for collection of deposits and final accounts.
 Liaising with all relevant departments and visiting patients in their rooms as necessary.
 Dealing and solving patients complains and problems.
 Ensuring all insured patients has completed the relevant paperwork prior to their
discharge from the hospital.
 Using The MEDCOM system for booking patient admissions, discharge patient.
 Interpreting between the patient and physician.
01/2005 – 12/2005 Executive Secretary
THABTHABAT Group Communications, Trading and Contracting
Location: (Riyadh) Kingdome of Saudi Arabia
 Developing new business opportunities by setting high level meetings.
 Building a strong high level network of connections.
 Purchasing duties.
 Provide office support services in order to ensure efficiency and effectiveness.
 Receive, direct and relay telephone messages and fax messages.
 Direct the general public to the appropriate staff member.
 Maintain the general filing system and file all correspondence.
 Assist in the planning and preparation of meetings, conferences and conference telephone
calls.
 Maintain an adequate inventory of office supplies.
 Provide word-processing and secretarial support.
 Type confidential documents on a word processing system.
 Provide support to the Chief and First Nation Administrator.
 Perform other related duties as required.

4. 4
01/2002 – 12/2004 Customer Service Rep. – Ward Clerk - Senior Admission Officer
DAR ALFOUAD HOSPITAL (JCI, ISO, UKAS)
Location: (6’Th of October City) Egypt
 Experience as Customer Service Executive and Guest Relation Executive, inputting all in-
patients/day cases onto Medi-tech database, Check all future bookings and ensure that
patients are financially covered for their stay.
 Responsible for collection of deposits and final accounts.
 Liaising with all relevant departments and visiting patients in their rooms as necessary.
 Dealing and solving patients complains and problems.
 Ensuring all insured patients has completed the relevant paperwork prior to their
discharge from the hospital.
 Using The MEDCOM system for booking patient admissions, discharge patient.
 Interpreting between the patient and physician.
ADDITIONAL INFORMATION
Computer Skills:
- MS Project 2007, Word, Excel, Power Point.
- Professional with Internet Search Engines.
- Latest Updated knowledge of latest Technological trends.
Quality and Risk Tools:
- Fishbone analysis, Pareto chart analysis, IRR, NPV.
- Decision tree analysis EMV.
- Delphi technique, Brainstorming.
- Matrices.
Affiliations:
Project Management Institute Member: 2040693
Member of Project Management - Southern Ontario Chapter
Notes:
- All my Certificates been Authenticated by (Canadian World Education Services).
- References available upon request.