Enterprise Mobility in Russia Survey Results 2012

Enterprise Mobility in Russia - 2012

December 2012

Центр корпоративной мобильности
www.enterprise-mobility.ru www.mobility.it.ru

Copyright © I.T.Co, Center for Enterprise Mobility, Moscow, 2011-2012. All rights reserved.
Any use of the provided information may be allowed only with reference to the Center for Enterprise Mobility.

About the Survey

• The report is based on the survey conducted among
attendees of the 2nd annual conference “Enterprise
Mobility Day” which was held on October 11th, 2012
by the Center for Enterprise Mobility of I.T.Co and
the Russian Union of CIO (SoDIT)
• Traditionally, the conference audience presents the
part of the Russian organizations and companies
most interested in usage of advanced mobile
solutions for business purposes
• The report demonstrates the current state of
business smartphones and tablets usage (2012) and
further perspective for enterprise mobility (2013) as
well as the comparison with the previous survey
results issued in the end of 2011 http://mobility-day.it.ru/

• The survey results are based on 95 accepted
questionnaires from the large Russian companies
and organizations


About the Respondents

• Structure of the respondent audience in terms of industry and job positions:

Industry Position
0% 5% 10% 15% 20%

Financial Services 14%

Telco 14% 2%
21%
Energy 11% 26%
Transportation 11%

Government 10%

Manufacturing & Distribution 8%

Retail 8%
26%
Development & Real Estate 7% 15%

Mining & Metallurgy 5%

Healthcare & Pharmaceutical 5% 9%

Education 4% CxO

Chemical Industry 1% CIO

Oil & Gas 1% Head of Department

Others Deputy CIO, Deputy Head of
6%
Department
Manager


Key Results (1)

• In most companies executives and managers are provided with business
smartphones (69% and 60%) and business tablets (60% and 47%).
• Employees are provided with corporate liable smartphones in 27% of companies,
and with tablets in 4% of companies. It is expected that during next year number of
companies providing employees with corporate liable smartphones and tablets will
be increased by 11-12%.
• Along with the managers the most fast-growing mobile workforce category is IT and
IS employees, which provided with business smartphones in 27% of companies
and tablets in 16% with the planned rise up to 14% and 16% perspectevely.
• Percentage of companies with 100 mobile workforce was increased from 26% up to
34% in terms of business smartphones users and from 15% up to 33% of business
tablets users.
• ¾ of companies say the growth of workforce productivity as the accelerator to
usage of mobile solutions.
• The greatest rise in the use of mobile solutions next 2013 is expected within such
categories: mobile access systems to the key performance indicators (up to 32%,
total 45%) and docflow systems (up to 29%, total 51%).


Key results (2)

• 55% of respondents mark difficulties in compliance of the use of mobile solutions
with IS departments.
• Companies prefer to store corporate data in their own datacenter (69%).
• 9% of companies evaluate their infrastructure as a ready to broad usage of mobility.
• 65% of companies are not regulating clearly the access to the corporate resources
from mobile devices regardless the type (i.e. corporate-liable or personally owned).
45% of companies are allowing access to corporate emails, contacts and calendars
from employees owned devices.
• Market shares of corporate-liable and personal devices used for work purposes are
almost equal both for smartphones and tablets.
• The absolute leaders among the platforms are iOS and Android using both on
smartphones (42% and 57% respectively) and tablets (51% and 47% respectively).


The Structure of the Data

The detailed results are presented within two blocks:

I. Enterprise Mobility in Russia 2012 – the part includes the overview of the
current states of business mobile devices and applications usage by
companies and organizations. The source of the data is the survey
conducted within the 2nd annual “Enterprise Mobility Day” conference.

II. Enterprise Mobility Dynamics in Russia – the part contains the
comparison of survey data for 2012 (the current state and perspectives
for 2013) with the survey results received for the 2011 report.


I – Enterprise Mobility in Russia 2012


Accelerator of Mobile Solutions Implementation

Reasons that the organization uses or plans to use
mobile technology

0% 20% 40% 60% 80%
• ¾ of companies consider
deploying of mobile technology as Improving communications and
76%
a tool to increase employees increasing productivity for remote staff
productivity and efficiency of
reaction
Request from employees 53%

• 53% of companies indicate
requests from employees as the Opportunity of creating new business
processes to improve competitiveness 45%
reason to deploy mobile of the organization
technology and 31% of them as
demand from management
Demand from management 31%

• 45% of respondents note an
opportunity of using mobile Potential of using geo-location
13%
services
technology to optimize the current
business process and create the
new Fashion following and brand support 11%

* Multiple choice question

Mobile access to corporate information resources and
systems (1)

Data is grouped by functional types of systems:

Basic communication • ¾ of companies provide access to enterprise email through mobile devices
systems and resources • Top-3 the most popular mobile solutions – E-mail systems (inl. corporate address book and
calendar), Intranet and access systems to file systems

Decision making
• 29% of companies are planning to deploy mobile docflow
systems and resources • KPI/Dashboards are available within 13% of companies, but 32% of respondents consider
plans to deploy them and it makes business analyst as the most important area of enterprise
mobility
Corporate systems • Mobile clients to corporate systems are available within 7-9% of companies
• 9% of companies have access to CRM from mobile devices and 20% of companies consider
such plans
Advanced communication
tools
• Instant messaging is available for 20% of respondent companies and 15% of them consider
to use during a year
• Video conferencing is able to demonstrate the highest grow among communication tools
increased its penetration from the current 13% up to 33%

Service systems • The most popular service system is work order which used on mobile device in 15% of
companies and 17% of them consider plans to start using

*CRM - Customer Relationship Management


Mobile access to corporate information resources and
systems (2)

Already provided / implementing Considered for next year Considered, but not decided yet
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
E-mail 75% 6% 15%
Calendar 60% 6% 15%
Basic communication
Address book 56% 9% 17% systems and resources
Intranet Portal 32% 20% 19%
Private and shared file folders 26% 17% 29%
Docflow 22% 29% 24%
Dashboards & scorecards 13% 32% 22% Decision making
Reporting & analytics 11% 18% 29% systems an resources
Project management 9% 13% 31%
CRM 9% 19% 22%
Corporate systems
ERP 7% 9% 32%
Chat 20% 15% 9%
VoIP 19% 9% 17% Advanced communication
Videoconferencing 13% 20% 19% tools
Web conferencing 7% 7% 13%
Work orders 15% 17% 25%
Inventory & Equipment 9% 11% 24%
Geo-location 6% 7% 19% Service systems
Maintenance 6% 7% 20%
Specialized enterprise systems 2% 6% 9%

Центр корпоративной мобильности *Multiple choice question

Cloud Services

Admissibility of storing corporate data in external cloud
0% 20% 40% 60% 80%

No 69%

• 69% of companies
Yes, storage of corporate data and mobile access in external
prefer to store corporate cloud is enabled
19%

data on controlled
servers Yes, external service provider manages corporate mobile
8%
devices

• 75% of companies Other 4%

prefer to implement Deployment model preferred for implementation of mobile device
EMM/MDM in their own management (MDM, EMM)
data processing centers 0% 20% 40% 60% 80%

Own datacenter 75%

Not planned 7%

Service, provided by an external provider - MDM vendor 6%

Service, provided by an external provider - system
5%
integrator

Service, provided by an external provider - mobile operator 6%

Центр корпоративной мобильности * EMM – Enterprise Mobility Management, MDM – Mobile Device Management

Readiness of Mobile Infrastructure

Readiness of IT and telecom infrastructure for active use of
mobile devices
• 40% more companies
evaluate their 0% 10% 20% 30% 40%
infrastructure as the ready
fully or mostly to
Completely ready 9%
implement mobile solutions

• One-third of organizations Partially ready 34%
have not conducted the
detailed analysis to
examine if their Improvement is required 25%
infrastructure is ready for
active use of mobile
devices Assessment is required and might need
31%
improvement


Regulation of Mobile Access

Does the company have a strategy, policies and
regulations of the use of mobile technologies and
mobile devices

0% 10% 20% 30% 40%

• 65% of companies do not
Yes, exists and is in use 35%
have policies and
regulations for mobile
access to corporate Considered, but not decided yet 35%
information resources

• ¼ of companies plan to Considered for next year 24%

define the access rules
within 1 year Others 4%

Not planned / not relevant 2%


Corporate-liable and Employee Owned Mobile Devices

• Mobile devices which employees are using at work for access to corporate resources
are divided equally into individually owned and corporate-liable (i.e. centralized
procuring or corporate-sponsored)

Tablets Smartphones

41% 45% 43%
51%

8% 11%

Corporate liable
Organization reimburses part or full cost
BYOD


Providing Employees with Corporate-liable Mobile Devices

0% 20% 40% 60% 80% 100%

• Most executives and Executives 69% 2%12%

managers have already Heads of Departments 60% 5% 13%
been provided with IT & IS Departments 27% 14% 27%
mobile devices Managers 24% 12% 30%

Other supporting departments 18% 18%

• The greatest rise in Sales & Marketing Professionals 17% 7% 37%

corporate mobile Maintenance personnel 12%3% 36% Smartphones
devices is expected
Already provided / implementing
within IT&IS
Considered for next year
departments and non- Considered, but not decided yet
managerial employees
0% 20% 40% 60% 80% 100%

Executives 60% 5% 18%

Heads of Departments 47% 3% 28%

IT & IS Departments 16% 16% 38%

Managers 4% 11% 44%

Other supporting departments 16% 16%

Sales & Marketing Professionals 7% 7% 48%

Maintenance personnel 3% 40% Tablets
3%

*Multiple choice question

Mobile Access to Corporate Resources from Employee
Owned Devices

0% 10% 20% 30% 40%

• 45% of companies are Yes, allowed for e-mail only 37%

allowing access to
corporate emails, address
book and calendar from
Not regulated, is technically possible 20%
individually owned mobile
devices

• 40% of companies have not Not regulated, policy in development 20%
already regulated access to
corporate resources from
individually owned mobile
devices Prohibited 16%

• In 16% of companies
restrict access to corporate
resources from personal
Yes, authorised for all enterprise systems 8%
devices


II – Enterprise Mobility Dynamics
in Russia


Limitations in Efficiency of Enterprise Mobility

• In most cases the main obstacle 0% 20% 40% 60%
for wide penetration and usage 55%
Information Security restrictions
of mobile devices is limitations 44%

of information security: Variety of mobile devices
36%
44% in 2011 ↗ 55% in 2012
50%
•
Device costs
35%
18%
• Companies are more concern
Mobile solutions (software and services) costs
20%
about the cost of mobile devices 26%
(18% ↗ 35%), and less – their 18%
Lack of IT infrastructure
variety (50% ↘ 36%) 18%

Abscence of mobile solutions for the given 16%
application area
• Cost of mobile data transfer is 8%
2012
no longer among the main Mobile support and maintenance costs
13%
24%
limitations (4%)
Lack of user support services
13% 2011
20%

Lack of expertise in enterprise mobility
11%
12%

Mobile data transfer costs
4%
14%

* Multiple choice question


Access Model to Corporate Data

• In 2012 году there is a parity 50% 2011 2012
among the models of access 46%
to corporate information 45%
from mobile devices
40%
36%
35%
• As compared to 2012 the 32%
31%
33%

market share of mobile apps 30%
was increased up to 10% by
25%
reducing share of web 22%
clients 20%

15%

10%

5%

0%
Remote desktop/VDI Native applications Web-client


Mobile Platforms

• iOS and Android are absolute leaders among mobile platforms
• Percentage of companies where employees leverage Android talblets was doubled in
2012 if compare with 2011.

2011 2012
Smartphones Tablets
80% 80%

69%
70% 67% 70%

60% 57% 60%
51%
50% 46% 50% 47%
42% 40%
40% 40%

30% 30%
24% 23%
20% 19%
20% 17% 20%

9%
10% 10%
4% 3% 4%
0%
0% 0%
RIM Nokia
Android Apple Microsoft Blackberry Symbian Apple Android Microsoft RIM
Blackberry

*Multiple choice question

Growth of Smartphones and Tablets Business Users

• By the end of 2012 more than half of the organizations plan to provide access to
corporate resources from smartphones and tablets for a wide range of employees
(> 100 users)
Percentage of companies with mobile employees
<100, 100-1000, 1000-10000, >10000
Smartphones Tablets
1% 2% 2%
100% 100% 1%
5% 7% 5%
9% 14%
90% 10000+ 90% 12%
20%
20%
80% 80% 26%
23% 1000-10000
70% 70%
37%
60% 100-1000 60%
36%

50% <100 50%
85%
40% 40%
74%
67%
65% 30%
30%
46%
20% 41% 20%

10% 10%

0% 0%
2011 2012 2013* 2011 2012 2013*

* Data for 2012 is based on plans of companies to increase number of mobile users


About the Authors

Center for Enterprise Mobility, I.T.Co

Sergey Orlik Sergey Makaryin Roman Polozov Peter Yakushin
sorlik@it.ru sergey.makaryin@it.ru rpolozov@it.ru pyakushin@it.ru
Director Business Development Director Technical Director Lead Consultant



The first dedicated Center of Excellence in Russia (established in 2011)
totally focused on providing end-to-end enterprise mobility solutions and
services.

http://enterprise-mobility.ru
Concept,
http://mobility.it.ru roadmap,
strategy
IT & IS
Business policies and
applications technical
standards
Mobile Center for
applications Enterprise Outsourcing
development Mobility, and support
and integration I.T. Co.

Infrastructure Information
of mobility security

Mobile devices
supplying



Web-site Facebook
http://enterprise-mobility.ru https://www.facebook.com/groups/EnterpriseMobilityRU/

115280, Russia, Moscow, Leninskaya Sloboda, 19/6
Tel.: +7 (495) 974-79-79, 974-79-80
Fax: +7 (495) 974-79-90


Enterprise Mobility in Russia Survey Results 2012

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