Presentación realizada por Ms Kiyoko Tsutsumi, sobre las iniciativas del Gobierno de Japón en términos de Gobierno Digital al servicio de los ciudadanos. Presentación realizada el 6 de septiembre en el marco del Workshop APEC Government to Citizens, Bringing the State Closer to People, llevado a cabo en Santiago de Chile.

1. E-­‐Government
ini-a-ves
in
Japan
toward
the
benefit
of
ci-zens
6
September,
2013
Kiyoko
TSUTSUMI
General
Assistant
Director
AdministraAve
Management
Bureau
Ministry
of
Internal
Affairs
and
CommunicaAons
JAPAN

2. 1
Before I start holding my presentation,

3. 2
(Yahoo! Japan “East Japan Earthquake Picture Project”)
JAPAN was struck by the Great East Earthquake
and Tsunami on March 11, 2011.

4. 3
【2011, Mar.12～】 Honda and Pioneer provided the
Truck traffic information.
【Mar19～】 ITS Japan (NPOs in JPN) provided the
Truck traffic information by gathering from 4 companies,
Honda, Pioneer, Toyota, and Nissan.
【Apr 6～28】
ITS Japan provide the information by
integrating the Truck traffic information and the
Traffic and road closure information.
【Mar 23～】 Geographical Survey Institute provided
the provided the Truck traffic information by gathering
the local government and the road maintenance
organization in Tohoku-area.
Traffic and road closure information
Truck traffic information
Use-­‐case
of
uAlizing
the
Open-­‐data
Traffic
and
Road
Closure
Informa-on
aDer
the
Earthquake

5. 4
The acceleration of digital government remains one of the 1st-priority agenda
even in the latest national ICT strategy in Japan
• The government has just set the "New IT Strategy" on June this year
Looking back the discussions in Japan, it appears that the authorities need to pay
attention to not only 1) the digitalization itself but also 2) the deployment of usage,
in order to derive the full potential of "OSS"
• At the first step, we were focusing on the digitalization ratio of the public
services and how to link them onto a single portal
• Now we are trying to ensure the higher usability in the on-line services than
the traditional off-line services
– Account integration with single IDs
– Higher security in certification
– BPR in each digitalized service
Summary

6. 5
1. General IT circumstances in Japan
2. Japan's experiences to improve G2C services

7. Organiza-ons
in
charge
of
e-­‐government
6
IT Strategic
Headquarters
Chair:
Prime
Minister
Vice-­‐chair:
Minister
of
SSTP
Minister
of
MIC
etc.
Members:
All
the
Ministers
and
Members
from
the
Private
Sector
CIOs Council
Chair: Government
CIO
Vice-­‐chair:
Director
General
of
AdministraAve
Management
Bureau
of
MIC
Members:
Ministry
CIOs
A
Ministry
CIO
Assistant
CIO
B
Ministry
CIO
Assistant
CIO
C
Ministry
CIO
Assistant
CIO
・ ・ ・
Assistant
CIO：Appointed
from
the
Private
sector
WG
for
Gov.
InformaAon
Systems
RenovaAon
WG
for
The
Cloud
Gov.
InformaAon
Systems
&
Network
AdministraAve
Management
Bureau
of
MIC
G-­‐CIO

8. 7
In these decades, the IT circumstances in Japan
have shown rapid improvements and
brought positive effects on the people's lives

9. ü The
Spread
of
Mobile
CommunicaAons
ü Development
of
Broadband
Infrastructure
ü [EducaAon]
Internet
Environment
at
Schools
ü [Public
Services]
Procedures
Accessible
Online(*1)
(*1)
Of
the
procedures
to
be
made
accessible
online
by
each
administraAve
organ,
the
percentage
of
procedures
,
such
as
applicaAons
and
noAficaAons,
that
could
actually
be
done
online
declined
sharply
in
FY2009
to
52%
as
a
result
of
a
suspension
of
electronic
applicaAon
systems
and
a
review
of
procedures
undertaken
by
each
ministry
based
on
the
policy
of
selecAve
implementaAon
indicated
in
the
Online
Use
Expansion
AcAon
Plan.
Basic
ICT
performances
in
Japan
8
[Contracts]
Approx.
120
million
As
of
the
end
of
March
2012
[Household
coverage]
As
of
the
end
of
March
2012
・Broadband:
100
%
・Super-­‐fast
broadband： 97.3
%
[Percentage
of
schools
with
LANs]
Approx.
83.6
%
As
of
the
end
of
March
2012
[Percentage
of
procedures
accessible
online]
Approx.
52%
As
of
the
end
of
FY2012

10. 9
However, we think
there still remains rooms for further improvements

11. 10
On June 14 this year,
the government set the "New IT Strategy"

12. I.
Basic
concept
1.
Breaking
through
stagna-on
and
moving
toward
the
rebirth
of
Japan
○ Facing
various
problems,
such
as
a
low
birth
rate
and
an
aging
populaAon,
increase
in
social
welfare
costs,
and
need
to
take
measures
in
preparaAon
for
large
scale
disasters
○ Japan
should
uAlize
IT
as
growth
engine
to
break
through
stagnaAon
and
achieve
sustainable
growth,
posiAoning
this
as
the
core
of
its
growth
strategy.
2.
Toward
the
aXainment
of
the
world’s
top
IT-­‐oriented
society
○ Based
on
reflecAon
on
the
past,
efforts
should
be
made
to
deal
with
policy
issues
through
eliminaAon
of
secAonalism
and
promoAon
of
IT
measures
throughout
the
whole
government,
under
the
iniAaAve
of
the
IT
Strategic
Headquarters
and
the
government
CIO.
○ Eliminate
structural
barriers,
systems,
and
rules
to
facilitate
expansion
of
IT
uAlizaAon,
and
demonstrate
and
present
successful
models
internaAonally
○ Achieve
goals
in
around
5
years
(by
2020)
With
the
aim
of
realizing
the
world’s
top
IT-­‐oriented
society
and
expanding
domesAc
outcomes
internaAonally,
efforts
will
be
made,
with
the
following
three
goals
in
mine.
1. A
society
where
the
crea-on
of
innova-ve
industries
and
services
and
the
growth
of
all
industries
are
promoted
○PromoAng
the
release
of
public
data
to
the
public
(open
data)
and
the
uAlizaAon
of
big
data
(distribuAon
of
personal
data,
etc.)
○Increasing
the
sophisAcaAon
of
agriculture
and
related
industries
and
turning
them
into
knowledge-­‐based
industries
○PromoAng
open
innovaAon.
○ Revitalizing
local
communiAes
(including
remote
islands) ○CreaAng
new
businesses
in
the
visual
media
industry
by
creaAng
next-­‐generaAon
broadcast
services
2.
A
society
robust
against
disasters,
the
safest
society
in
the
world,
where
people
can
live
healthily,
peacefully,
and
comfortably
○Realizing
a
society
where
people
can
enjoy
longevity
and
good
health ○CreaAng
a
society
that
is
robust
against
disasters
and
that
is
the
safest
in
the
world
○Achieving
efficient
and
stable
energy
management ○CreaAng
a
society
that
has
the
safest,
most
environmentally-­‐friendly,
and
economical
road
traffic
in
the
world
○Diversifying
employment
systems
and
creaAng
a
work-­‐life
balance
3.
A
society
where
everyone
can
receive
one-­‐stop
public
services
anywhere
at
any-me
○Providing
convenient
e-­‐government
services
○Reforming
the
naAonal
and
local
government
informaAon
systems
○Strengthening
government’s
IT
governance
II.
A
desirable
society
we
should
aim
to
become
11
New
IT
Strategy
2013
(1/2)

13. III.
Efforts
to
realize
a
desirable
society
we
should
aim
to
become
(1)
Provision
of
convenient
e-­‐government
services
3.
A
society
where
everyone
can
receive
one-­‐stop
public
services
anywhere
at
anyAme
(2)
Reform
of
the
na-onal
and
local
government
informa-on
systems
[Major
efforts]
○All
government
services
should
be
received
electronically,
in
principle.
○Data
formats,
terminology,
codes,
lekers,
etc.
used
on
the
government’s
websites
are
to
be
standardized
and
shared,
and
applicaAon
interfaces
are
to
be
disclosed
to
provide
an
open
environment
for
the
uAlizaAon
thereof.
Public-­‐private
cooperaAve
efforts
will
be
made
to
realize
more
convenient
online
services.
[Major
efforts]
○When
making
IT
investments,
business
processes
are
to
be
thoroughly
reviewed
and
reformed.
IntroducAon
of
the
numbering
system
should
be
implemented
in
a
systemaAc
manner
in
the
relevant
administraAve
fields
by
making
plans
for
reforming
public
services
and
business
processes
as
well
as
informaAon
systems.
○The
number
of
exisAng
informaAon
systems
(approx.
1,500
in
FY2012)
should
be
nearly
halved
by
FY2018.
By
around
FY2021,
the
government
informaAon
systems
should
all
be
integrated
into
the
cloud
compuAng
system,
in
principle,
to
reduce
operaAng
costs
(aim
to
achieve
a
30%
reducAon).
(3)
Strengthening
of
government’s
IT
governance
[Major
efforts]
○Plans
to
invest
in
the
government
informaAon
systems
are
to
be
made
along
with
budget
compilaAon
from
FY2014.
○A
Japanese
version
of
the
IT
Dashboard
(an
online
system
to
enable
people
to
check
IT
investments
made
by
ministries
and
agencies
in
a
list
form)
is
to
be
developed
with
the
goal
of
starAng
operaAon
in
FY2014.
○Efforts
should
be
made
to
uAlize
open
source
sonware
and
promote
standardizaAon
and
sharing
in
procuring
informaAon
systems,
to
reduce
procurement
costs
through
reviewing
assessments
of
the
technical
capacity
of
bidding
contractors,
and
to
build
a
compeAAve
market.
12
New
IT
Strategy
2013
(2/2)

14. "Open
data"
ini-a-ves
13
(1) Government shall actively release public data.
(2) Public data shall be released in machine-readable formats.
(3) The use of public information shall be encouraged whether for commercial
or non-commercial purposes.
(4) Specific measures shall be taken such as the prompt disclosure of public
data that can be released and results shall be steadily accumulated.
2.
Public
Data
Subject
to
Measures
3.
Collabora-on
with
the
Private
Sector
and
Local
Governmental
Bodies
1.
Fundamental
Principles
The fundamental principles concerning measures for promoting the use of public sector
information in Japan are set forth in (1) through (4) below:

15. Promo-on
of
e-­‐Government
services
14
Increase the convenience of citizens’ life!
Citizen-centric electronic government services
by national and local governments
Government services offering greater convenience that place less of
a burden on users
Mission
Vision
The administrative operation with less cost and more efficiency
Administrative infrastructure that is highly resistant to disasters and
security issues
—
—

16. 15
What we are thinking to implement the strategy
is derived from our experiences accumulated in
the last decade

17. 16
1. General IT circumstances in Japan
2. Japan's experiences to improve G2C services

18. 17
Approach to selecting priority procedures
uA procedure that is frequently used by
citizens or companies (more than one
million applications, etc. annually)
uA procedure, etc. that is repeatedly or
continuously used mainly by companies
(less than one million applications, etc.
annually)
Annual No. of applications, etc. for the 71
priority procedures: Approx. 460 mil.
No. of procedures by priority procedure field
Registrations
National
taxes
Socialand
labor
insurance
Import/export
andharbor
Industrial
property
rights
applications
Car
registration
Other
5 15 21 20 1 1 8
Registration:
173 mil. (39.1%)
National taxes:
35 mil. (8.0%)
Social and labor
insurance:
146 mil. (32.9%)
Other procedures
designated as priority
procedures: 5.7 mil. (1.3%)
Annual No. of applications for procedures available on the Internet (approx. 7,500 procedures): 443 million
(Note) Prepared based on
the “Current Status of Internet Administrative
Procedures, etc. in FY2011”
Import/export and
harbor-related:
46 mil. (10.4%)
Procedures not designated as
priority procedures:
37 mil. (8.4%)
91.6% of procedures for
which Internet
application, etc. is
possible
Outline
of
on-­‐line
public
services
in
Japan

19. 18
Now we are aware of the importance balancing
1) the digitization itself and
2) the deployment of usage,
in order to derive the full potential of "OSS"

20. Portal
Site
Account
/
ID
CerAficaAon
Procedure
Account
/
ID
Service-­‐Procedure
Service-­‐Procedure
Service-­‐Procedure
Portal
Site
Public-­‐CerAficaAon
1
2
3
4
OSS
and
Issues
OSS structure
Issues
1
2
3
4
・・・
To
ensure
seamless
/
integrated
"access"
to
the
whole
set
of
services
To
synchronize
user
data
among
isolated
/
individual
services
To
offer
services
as
secure
/
reliable
as
off-­‐line
ones
To
re-­‐design
service
procedures
themselves
to
opAmize
in
digiAzaAon
19

21. Portal
Site
Account
/
ID
CerAficaAon
Procedure
Account
/
ID
Service-­‐Procedure
Service-­‐Procedure
Service-­‐Procedure
Portal
Site
Public-­‐CerAficaAon
1
2
3
4
OSS
and
Issues
OSS structure
Issues
1
2
3
4
・・・
To
ensure
seamless
/
integrated
"access"
to
the
whole
set
of
services
To
synchronize
user
data
among
isolated
/
individual
services
To
offer
services
as
secure
/
reliable
as
off-­‐line
ones
To
re-­‐design
service
procedures
themselves
to
opAmize
in
digiAzaAon
20

22. Portal
Site
21
No
Time!
Far
from
the
counters!
Hard
to
go
to
the
counters!
Convenient!
Portal Site
• with the structured access to the services
1

23. 22
The
Government
Portal
Site:
“e-­‐Gov”
" The
e-­‐ApplicaAon
Systems
in
ministries
have
been
integrated
to
“e-­‐Gov”
for
one-­‐stop
services.
" The
“e-­‐Government
Customer
Support
Centre”
is
opened
to
deal
with
various
inquiries
on
how
to
use
“e-­‐Gov”.
The Government Portal Site
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
お知らせ
ヘルプｻ ｲﾄﾏｯﾌﾟTOP画面 ○○○×××
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
ヘルプｻ ｲﾄﾏｯﾌﾟTOP画面 ○○○×××
キーワード検索
検索
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
ヘルプヘルプｻ ｲﾄﾏｯﾌﾟｻ ｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
お知らせお知らせ
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
お知らせ
ヘルプｻ ｲﾄﾏｯﾌﾟTOP画面 ○○○×××
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
お知らせ
ヘルプヘルプｻ ｲﾄﾏｯﾌﾟｻ ｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
ヘルプヘルプｻ ｲﾄﾏｯﾌﾟｻ ｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
キーワード検索
検索
キーワード検索
検索
キーワード検索
検索
キーワード検索
検索
キーワード検索
検索
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
組織，制度概要
報道発表資料，新着情報
所管の法令・告示・通達
方針・指針・施策・計画等
調査研究結果
審議会等
パブリックコメント
白書等
統計調査結果
申請・届出等手続・様式
調達情報
予算及び決算
評価結果等
情報公開
ヘルプヘルプｻ ｲﾄﾏｯﾌﾟｻ ｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××
お知らせお知らせ
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
・登記の申請
・○○○○の届出
・雇用保険関係の届出
会社を設立する場合
行政手続案内行政手続案内
Web sites of government ministries
Provide cross-ministries administrative
information in web sties
・・・・
・・・・
・・
・・
・・・・
・・・・
・・・
Web site of Ministry A
・・・・
・・・・
・・
・・
・・・・
・・・・
・・・
・・・・
・・・
Web site of Ministry B
Guide for how to use “e-Gov”
in easy-to-understand
Support of utilization of e-Government
E-mail
Web Search
Guide
How can I process an
e-application?
Submit multiple applications at once
Ministry A
Ministry B
I want to establish a new
company. How can I do ?
I want to collect information from
various sources. It’s time
consuming to visit and search
many different Web sites.
e-Government Customer
Support Center
Government
Common
Network
Electronic
application
Model system in a
local government

24. 23
Main
Func-ons
of
“e-­‐Gov”
：1.Information providing function
：2.Online application function
：3.User support function
Search Engine of
Laws and Regulations
Free and user-friendly search engine
of the latest version of Japanese laws
and regulations
E-Government Customer
Support Center
Help desk on the usage of “e-Gov”
Public Comments
Information
The announces of all public
comments from each ministry
Opinion Box
Acceptance of administrative
counselling and the opinions to each
ministry or e-Gov
Cross-ministries
administrative information
- Search engine of administrative
document files management
ledgers and personal information
file register.
- Information on each ministry
and agency such as
organizational structure,
jurisdiction, location, etc.
Administrative
Organization Information
Links to the websites of each ministry,
incorporated administrative agency
and local branch bureau
Categorized information
Links to the websites of each ministry
on press releases, white papers and the
announces of procurement, etc.
E-application Portal Site
The portal site of online-
application procedures to the
central government (since
Apr. 2005)
Guide Information on
Administrative Procedures
Search engine of administrative
procedures by keywords or life
events
Earthquake
Informa-on
Links to the information for
the victims of the Great East
Japan Earthquake provided
by the central and local
governments and the private
sectors

25. 24
Just offering a portal site is not sufficient
to lead the users in the complex forest of services;
It must be STRUCTURED

26. Support for citizens
to recover from the Earthquake
25
Support programs
provided by the ministries,
prefectures, cities and
other organizations
Concept
Provide
InformaAon
without
excepAon
and
quickly
!
Recovery and Reconstruction
Support Program
Database
R-Assistance.go.jp

27. 奨学金検索 教材検索 学校検索
Recovery and Reconstruction Support
Program Database –
The
support
flow
with
DB
-­‐
26
Personalized search
SupportPrograms
Mush up
With
Non –Government
Services
Apps &
API
Find
support
programs
easily
r-assistance.go.jp
East Japan area
Government
Local
Governments
・Grant
・Support
Structuralization
Catalogue
Telephone support desk
Support desk

28. Recovery and Reconstruction Support
Program Database -­‐
Outline
of
the
using
process
-­‐
27
1. Input your condition
4. Get the form
5. Submit the form (not online)
Consultation
Apply & Submit
2. Available program list
3. Detail information
of the program
Government staff
and Local
government staff

29. Portal
Site
Account
/
ID
CerAficaAon
Procedure
Account
/
ID
Service-­‐Procedure
Service-­‐Procedure
Service-­‐Procedure
Portal
Site
Public-­‐CerAficaAon
1
2
3
4
OSS
and
Issues
OSS structure
Issues
1
2
3
4
・・・
To
ensure
seamless
/
integrated
"access"
to
the
whole
set
of
services
To
synchronize
user
data
among
isolated
/
individual
services
To
offer
services
as
secure
/
reliable
as
off-­‐line
ones
To
re-­‐design
service
procedures
themselves
to
opAmize
in
digiAzaAon
28

30. Accunt
/
ID
29
"My number" system
• that enables users to deliver his / her own data
among services
2

31. “My
number
System
“
(The
tax
and
social
security
systems)
30
Outline
of
the
System
Aim
• To eliminate the excessive burdens in the Government
service on both the “Citizen-side” and the “Government-
side”
• “My number” system is the platform in order to Identify
myself as “who I am” electronically by managing with the
“Number.”
• This system enables the personal information which is
located in the multiple organizations to connect each other
as the identified person

32. Portal
Site
Account
/
ID
CerAficaAon
Procedure
Account
/
ID
Service-­‐Procedure
Service-­‐Procedure
Service-­‐Procedure
Portal
Site
Public-­‐CerAficaAon
1
2
3
4
OSS
and
Issues
OSS structure
Issues
1
2
3
4
・・・
To
ensure
seamless
/
integrated
"access"
to
the
whole
set
of
services
To
synchronize
user
data
among
isolated
/
individual
services
To
offer
services
as
secure
/
reliable
as
off-­‐line
ones
To
re-­‐design
service
procedures
themselves
to
opAmize
in
digiAzaAon
31

33. Cer-fica-on
32
"Public Certification Service for Individuals"
• ensure strict security level
3

34.
Public
Cer-fica-on
Service
for
Individuals
33
• Prevent spoofing and manipulation with the ‘Electronic
Certificate’ in the electronic procedures on the Internet
• “Public Certification Service for Individuals” has the
functions to issue the ‘Electronic Certificate’ and to
verify the validity of the application via the Internet.
Outline
of
the
System
Aim

35. Portal
Site
Account
/
ID
CerAficaAon
Procedure
Account
/
ID
Service-­‐Procedure
Service-­‐Procedure
Service-­‐Procedure
Portal
Site
Public-­‐CerAficaAon
1
2
3
4
OSS
and
Issues
OSS structure
Issues
1
2
3
4
・・・
To
ensure
seamless
/
integrated
"access"
to
the
whole
set
of
services
To
synchronize
user
data
among
isolated
/
individual
services
To
offer
services
as
secure
/
reliable
as
off-­‐line
ones
To
re-­‐design
service
procedures
themselves
to
opAmize
in
digitalizaAon
34

36. Procedure
35
Business Process Reform
• including "going paperless“
We need to re-design service procedures
themselves to optimize in digitalization with BPR.
4

37. Portal
Site
Account
/
ID
CerAficaAon
Procedure
Issues
/
Japan's
ini-a-ves
Issues
1
2
3
4
To
ensure
seamless
/
integrated
"access"
to
the
whole
set
of
services
To
synchronize
user
data
among
isolated
/
individual
services
To
offer
services
as
secure
/
reliable
as
off-­‐line
ones
To
re-­‐design
service
procedures
themselves
to
opAmize
in
digiAzaAon
Portal
Site
• with
the
structured
access
to
the
services
"My
number"
system
• that
enable
users
to
deliver
his
/
her
own
data
among
services
"Public
CerAficaAon
Service
for
Individuals"
• ensure
strict
security
level
Business
Process
Reform
• including
going
paperless
Japan's solutions / initiatives
36

38. 37
Toward the benefit of citizens !

39. Thank you for your kind attention