This document contains a summary and resume for Mohamed Farag Elbadry, an Egyptian systems administrator with over 10 years of experience working with Linux and UNIX systems. He is currently a Linux and IBM Aix UNIX system administrator for Juhayna Food Industries, and has previous experience in technical support roles at HSBC Bank, Vodafone Egypt, and TEData. Elbadry has several professional certifications in Red Hat, UNIX, and Linux administration and seeks a new position to contribute his technical skills.

1. Mohamed Farag Elbadry 64, 9 St , Hadayak EL-Maadi
 Cairo
 201004896691
 Mohamed.farag-elbadry@outlook.com
 Date of birth : 12 Jun 1988
 Egyptian
Summary
A Person with extensive knowledge about Linux and Networks field, Worked in several multinational companies with high and professional
certifications, seeking a position in an esteemed organization to contribute in achievement of mutual objectives.
Employment History
Juhayna Food Industries, (Head Office) October, Egypt
Linux and IBM Aix UNIX System Administrator Feb 2015 till now
 Provide systems administration for IBM Power servers that serve SAP application
 Implement high availability configuration of UNIX/Linux systems
 Responsible for System Back and Recovery
 Monitor all systems resources and storage (AIX and Linux )
 Installation and configuration of HA environment using HACMP or Veritas Cluster.
 Configuration and administration of Logical volume manager
 Improve monitoring of Juhayna SAP server environments by Installing, Configuring and managing enterprise monitoring tools such as
Nagios, opsview and Zabbix.
 Configuration and maintain Enterprise monitoring tools such as ( opsview and Nagios ) and to monitor all linux and AIX servers
 Configure all Linux based services such as Samba, NFS, Apache, NTP, FTP
HSBC Bank, (Head Office) Maadi, Egypt
2nd line analyst,
June 2014 – Feb 2015
 Act as 2nd line of support to all HSBC employees.
 Providing technical support over the phone, email or in person to respond to end technical user inquiries.

2.  Support requests, and forwarding complex issues and those that require specialized involvement to the designated functions in
addition to maintaining and repairing computer basic systems including Windows, Microsoft Office, Java, etc.
 Responsible for repairing and building exciting machines after backup user’s data and mail archives
 Support VPN and remote access Configuration and related problems to all users
 Responsible for delivering and preparing new workstations and laptops
Vodafone Egypt, Maadi, Egypt
Internet Call Center Rep, June 2013 – June 2014
 Act as a first line of support to all VF Egypt internet users’ inquiries (technical / billing).
 Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time
 Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership
to these inquiries till closure.
 Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case.
TEData, Cairo, Egypt
Technical support Agent,
November 2011 – June 2013
 Handling customer inquiries, complaints, and ADSL Technical Problems.
 Running first level troubleshooting steps.
 Isolate customer problem and handle escalations to appropriate support team level.
 Follow up on customer technical cases and provide feedback.
 Provided efficient solution of the customer's problems
Qualification & Certification
 Redhat Certified Engineer ( 140-063-207)
 Redhat Certified System Administrator ( 140-063-207)
 Unix Solaris 10 Essentials
 IBM AIX Unix Essentials
 IBM AIX Unix Administration 1
 IBM AIX Unix Administration 2
 Linux Security (SSH, SE-Linux and Firewall, IP Tables)
 Linux installation and troubleshooting.
 Linux servers like Apache,Samba,YUM,FTP,Postfix
Education

3. Faculty of Commerce , Tanta university Bachelor 2009
Interests
 Learning new Technologies
 Reading about Technology
 Watching Football games
 Music