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Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Delivering a message that stays
with the audience
Mohammad Tawfik
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
A friend of a friend …
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Urban Legends
• The Kidney heist
• You use only 10% of your brain
• The KFC chicken
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Made to Stick
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
SUCCES Principles
• Simple
• Unexpected
• Concrete
• Credible
• Emotional
• Story
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Principle #1- Simple
“If you argue ten points, even if each
is a good one, the jury won’t
remember any”
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Commander Intents
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• News core idea
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• The low-fare airline
Effective Messages
Mohammad Tawfik
#WikiCourses
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• Compact
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Make it simple!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Principle #2- Unexpected
Surprise always grabs people
attention
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
The Enclave
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Break a pattern
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Mysteries are powerful
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Change your thinking from “What information
do I need to convey?” to “what questions do I
want my audience to ask?”
Convert
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Make it unexpected!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Principle #3- Concrete
Avoid ambiguity and abstraction
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• A bird in the hand …
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Use metaphors
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Appeal directly to senses
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
The mission to the moon
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Make it concrete!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Principle #4- Credible
Ideas have to have their own
credentials and draw people into
testing them
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
External credibility
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• The research told us …
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• The president said …
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• My father said!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Internal credibility
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Details
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Statistics
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• The Sinatra test
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Where is the Beef?
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Testable credentials
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
The NBA new Recruits!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Make it credible!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Principle #5- Emotional
We are wired to feel things for
people not abstractions
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
The Crying Indian
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Russian Roulette
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Think, Don’t Smoke
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• For people to take action, they have to care
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Form associations between something they
don’t care about with something they care
about
What if is this was your child?
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• People matter to themselves
Drugs will kill you!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Your Brain on Drugs
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Emphasize benefits not features
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• People care about individuals not nations!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Make it Emotional!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Principle #6- Story
Hearing a story acts like a mental
flight simulator
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• A good story provides inspiration
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• It moves people to take action
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Jared-Subway story
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Challenge plots inspire us to act
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Connection plots inspire social relations
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Creativity plots inspire us to innovate
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Springboard plots inspire possibilities
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
• Stories defeat the curse of knowledge
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Stories
Concrete
Credible
Emotional
Unexpected
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Tell a story!
Effective Messages
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Sticky
ideas
are …
Simple
Unexpected
Concrete
Credible
Emotional
Stories

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Creating a Sticky message