Qualitative Executive skills

1. Executive Assistant’s
KRAs
Dr.Raj Mohan
http://www.man2succeed.org

2. Positive Personality -1
Learn your job
Acquire relevant skills
Be observant
Do your job
Do a little more
Show the capacity to take
responsibility

3. Positive Personality -2
Be tactful and polite
Improve yourself everyday
Improve your liking towards your job
Set out to please your boss
Use spare time wisely
Seize the opportunity

4. BE’s of a BEE -1
Be ALERT – Look for opportunities to
express yourself
Be SINCERE – Worship your work
Be POSITIVE – Know where you
want to go – Plan to that extent
Be SYSTEMATIC – Take one step at a
time, but keep going steadily

5. BE’s of a BEE -2
Be CONFIDENT – Believe yourself
and what all you do
Be PERSISTENT – Know that your
goal may just be at the next step
Be A STUDENT – Knowledge is power
Be TEMPERATE – Avoid anything in
excess, which may spoil you

6. BE’s of a BEE -3
Be GENEROUS – Let your fine
thought be “The other Men”
Be CHEERFUL – Even in “Hot Water”
be like a kettle and sing
BE YOURSELF – Bring out the best in
you.

7. BEEs Avoid
POLITICS
GOSSIPS
BACK BITING

8. Qualities of an Assistant
Involvement and Dedication
Punctuality
Sincerity
Cleanliness
Confidence
Maintaining Secrecy
Friendly approach – politeness
Patience and tolerance
Creative thinking
Sense of social responsibility

9. Above Board….. tips
Analyse your boss and act
accordingly
Be conversant with office
procedures, rules and regulations
Improve record keeping, office
systems to suit your office
requirements

10. Above Board….. tips
Submit suggestions to boss for
discharging his duties better but do
not insist on implementation right
away
Relieve executive stress
Ensure presentable appearance of
office

11. Above Board….. tips
Dress smartly but properly and be
cheerful
Not only control your own emotions,
but help boss in controlling his
emotions
Be punctual

12. Communication commandments
1. Be sure of what you wish to
communicate and why?
2. Be clear in the use of language
3. Watch how much you communicate
4. Use adequate medium
5. Provide the right climate

13. 6. Listen attentively
7. Watch out for unintentional
communications
8. Remember that communication is a
two way process
9. Be sure your actions do not
contradict your communication
10.Avoid short communication

14. “A person who has a cat by the tail
knows a whole lot more about cats
than someone who has just read
about them” - Mark Twain