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Every Cloud Service Needs
API Product Manager
The marketer’s point of view
@Elie__
“API” VS “Product”
@Elie__
They say:
@Elie__
“My API is my product”
They say:
@Elie__
Are they wrong?
@Elie__
Are they wrong?
“A mean rather than an end”
Headline should look like this
@Elie__
API = Deliver a Product
Headline should look like this
@Elie__
API = Deliver a Product
≠ Product.
= A way to access an app.
Headline should look like this
@Elie__
All we can say?
Headline should look like this
@Elie__
“Their product is delivered
through an API.”
All we can say?
Headline should look like this
@Elie__
“Their product is delivered
through an API.”
All we can say?
But still, it feels wrong
@Elie__
No APIs Before the
Product Manager
Came in
Headline should look like this
@Elie__
Now Everybody Knows About APIs
Headline should look like this
@Elie__
Now Everybody Knows About APIs
Headline should look like this
@Elie__
Now Everybody Knows About APIs
Headline should look like this
@Elie__
Now Everybody Knows About APIs
B2C / Prosumers
Headline should look like this
@Elie__
Productization by
Headline should look like this
@Elie__
Made APIs popular: EC2, S3...
Productization by
Headline should look like this
@Elie__
Wait. “Productization?”
Headline should look like this
@Elie__
Wait. “Productization?”
It sounds bad but...
Headline should look like this
@Elie__
Building products
Headline should look like this
@Elie__
Building products
That’s what they do
Headline should look like this
@Elie__
Before productization
Headline should look like this
@Elie__
Before productization
Only potential
Headline should look like this
@Elie__
After productization
Headline should look like this
@Elie__
After productization
Usable
@Elie__
Productization Is Vital
@Elie__
To Sell
@Elie__
Bezos didn’t invent REST,
Jobs didn’t invent touchscreens
Product Management Is Key
@Elie__
Hum.
@Elie__
Hum.
Not convinced?
@Elie__
Know this startup?
@Elie__
Know this startup?
= 100% API-driven
@Elie__
Know this guy?
@Elie__
Know this guy?
Ex Product Manager @Amazon
@Elie__
@Elie__
API Veterans
@Elie__
API Veterans
@Elie__
API Veterans
@Elie__
Not a single person
@Elie__
Not a single person
But still, the product was an API
@Elie__
“As a service” Means
you are Selling a
Product, Not a Service
@Elie__
Classic definitions
@Elie__
Classic definitions
Still valid?
@Elie__
= Physical Goods
@Elie__
= Immaterial
SERVICE
@Elie__
Can’t Touch MP3s
@Elie__
Can’t Touch MP3s
But I can listen to it
@Elie__
Pay attention to the “as a”
@Elie__
= The way the product is delivered
Pay attention to the “as a”
“SaaS”, “Web Service”...
“SaaS”, “Web Service”...
= Business Model / Marketing Notion
“SaaS”, “Web Service”...
= Business Model / Marketing Notion
= “Get the advantages of a product,
but consume it like a service.”
@Elie__
“Products” are
Consistent While
“Services” are Not
@Elie__
“Products”
@Elie__
“Products”
YOU pick them.
@Elie__
“Services”
@Elie__
“Services”
THEY perform.
@Elie__
Consistency VS
uncertainty
@Elie__
Companies want to deliver
products, not services.
@Elie__
@Elie__
“Your most valuable assets walk in
and out of the door every day.”
A Service Company
@Elie__
@Elie__
“To create a service business you can
sell, do whatever you can to make your
business have a product and a formula
that predictably delivers results.”
David Ogilvy
@Elie__
Bottom line:
@Elie__
Bottom line:
@Elie__
MUST be products
Bottom line:
@Elie__
Turning Your API
Service into a Product
Headline should look like this
@Elie__
Again
Headline should look like this
@Elie__
Again
(I don’t own stocks)
Headline should look like this
@Elie__
Follow the recipe:
Headline should look like this
@Elie__
1- Name it
Follow the recipe:
Headline should look like this
@Elie__
1- Name it
2- Package it
Follow the recipe:
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
Follow the recipe:
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
Follow the recipe:
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
Follow the recipe:
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
Follow the recipe:
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
Follow the recipe:
Let’s try with an API?
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
See how it works
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
‣ Mailjet
See how it works
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
‣ Mailjet
‣APIs
See how it works
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
‣ Mailjet
‣APIs
‣API Doc
See how it works
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
‣ Mailjet
‣APIs
‣API Doc
‣Terms of Use
See how it works
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
‣ Mailjet
‣APIs
‣API Doc
‣Terms of Use
‣SaaS
See how it works
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
‣ Mailjet
‣APIs
‣API Doc
‣Terms of Use
‣SaaS
‣Proprietary MTA
See how it works
Headline should look like this
@Elie__
1- Name it
2- Package it
3- Write instructions
4- Words of caution
5- Barcode it
6- Copywrite it
‣ Mailjet
‣APIs
‣API Doc
‣Terms of Use
‣SaaS
‣Proprietary MTA
See how it works
Thanks P&G!
@Elie__
The API Manager makes
the magic happen
@Elie__
About Me
I've studied philosophy but my
head ended up in the cloud.
Head of Marketing @Mailjet
Follow me @Elie__
@Elie__
About Me
See ya!
@Elie__
See ya!
elie.li
mailjet.com
speakerdeck.com/elie
@Elie__

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Every Api Needs a Product Manager • Mailjet