2.  There are two types of documentation:
1. Technical Documentation: produced for systems
analysts and programmers. It helps when the
system either needs to be further upgraded or
developed.
2. User Documentation: helps the users to operate
the new system. It could be a tutorial that helps
the user through the system
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Developing elements of technical
documentation
Developing elements of user
documentation
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4.  This consists of:
1. Systems Documentation
2. Program Documentation
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5. • Provides a detailed overview of the whole system. It
includes things like:
1. Test plans and test results
2. Results of the systems analysis; including things like
dataflow diagrams
3. What is expected of the system
4. The overall design decisions; things like choice of
hardware and software, file input and output
structures.
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documentation
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6. • Produced for the piece of programming code that is
written. It includes:
1. Description and purpose of the software explaining what
the software does, its features, and reasons as to why
certain pieces of software were chosen
2. The input and output data formats that have been used
3. The program flowcharts that were produced at the design
stage
4. The program listing; copy of the code used with
annotations explaining what the code does
5. Notes that may help any future programmer to make
modifications to the system
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documentation
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7. • This is produced in order to actually help the user
use the system.
Why does the programmer need to produce this?
i. Since the user of the system will not be familiar
with the system, they will need help with various
parts of the system until they are familiar with it.
ii. It will save the analyst time in the long term. They
will not have to be contacted on regular basis to
show users how to do certain things.
What does user documentation include?
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8. 1. Screenshots; and how to use the software
2. The purpose of the system
3. Input and output formulas
4. Hardware and software required to run the system
5. Examples of the sample runs of the system
6. What to do when an error occurs
7. Troubleshooting guide or list of FAQ’s
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