2. FIRST IMPRESSION IS THE LAST
IMPRESSION...
The way a brand is defined at the time of inception,
determines the way people remember it during its
lifetime.
Brand as a genetic programme is defined through:-
Nature of First product offered
Nature of First communication
Most significant actions since its inception
For eg. Maruti
referred to as a common man’s car manufacturer
unable to get out of this image
Failure of Kizashi and Grand Vitara
3. IMPLICATION...
Long term association – Parents and Grand parents
still prefer Dettol even after so many decades
Brand extension is easy – Amul extended its
product line from butter and milk.
People are ready to give another chance – Nokia’s
rising market share
Loss of Brand loyalist if company moves away from
their genetic programme which helped them to
attract buyers – Apple ‘s reducing innovation
Do not manipulate or modify the genetic
programme – Kingfisher airlines for economy class.
4. POINTS TO REMEMBER
A failure of a product does not effect the brand
itself. Brand can survive even if the product fails
A company can recreate the brand on the basis of
the original idea i.e. stimulating the original genetic
programme
However, they should not use the same product
which was discontinued to recreate brand –
Volkswagen Beetle
Should not move away from their genetic
programme which helped them to attract buyers.