1. Jason Lombardo
Software Engineer @ MetLife
SWAT Development
The MetLife Wall.
A 360° View of Our Customers.

2. Introducing... The MetLife Wall
360 degree view of a caller’s
policy, cutting across LOBs.
Consolidate and simplify
presentation layer.
Boost customer satisfaction
and call center productivity
through a unified application.

3. 145
Years Young
Fortune 50
Global Company
60,000 +
Associates

4. What We Delivered
360° View
70
Systems 3 Months

5. “ [The MetLife Wall] moved from pilot to rollout in
90 days — breakneck speed in an industry used
to measuring IT projects in months and years.”
InformationWeek.com, May 13, 2013
“ Building a production database system on
NoSQL technology isn’t commonplace in
insurance or other large industries, but it
was about the only way to pull this off.”
GIGAOM.com, May 7, 2013
“ If contact centers have a kind of Holy Grail,
it’s this: developing a 360-degree customer
view… [MetLife] took a major step forward
in revamping its customer view”
outbound-call-center.tmcnet.com, May 13, 2013

6. How We
Accomplished It
Enthusiastic
Team &
Leadership
Flexible
NoSQL
Database

7. The SWAT Team
Who We Are
Why We Were
Brought In
What We
Accomplished

8. Where Do We Go
From Here
International
Enhancing
Our Data
Processing
Routines
Deployment
to thousands
of MetLife
Associates

9. Thank you.
“Looking beyond MetLife and even the insurance industry, The
[MetLife] Wall may well be a prototype for the next generation of
customer-360 applications.”
Doug Henschen, InformationWeek.com, May 13, 2013
Jason Lombardo
Software Engineer @ MetLife
SWAT Development