Have you heard a DRONE buzzzzing away ? Do you sound very boring and monotonous to the listener on the phone a the other end? You could be a drone over the phone.

1. Image Management
Reinvent Yourself

2. DRONE ON THE PHONE…..
Phone etiquette

3. Body Language
• Body Language can be
heard on the phone
• So, sit up or stand up
• smile
• pay attention
(image courtesy : Freedigitalphotos.net)

4. Voice Depth
• Voice tone and inflections
account for 45% of your
message
• If it is too deep it sounds
threatening
• If it is too high it sounds
childlike
• If it is Monotone the
listener gets bored
(image courtesy : Freedigitalphotos.net)

5. Voice Quality
• Project Confidence
• Stay well modulated
• What you say should be
clear and easy to
understand

6. Active listening
• Using words like ‘uhhuh, ok , I see, is it, right
, great
• Repeat what you have
heard to make sure you
are getting the right
message

7. Avoid
•
•
•
•
Stereotyping the caller
Jumping to conclusions
Offering solutions too fast
Ignoring the facts and trying
to read between lines
• Trying to judge
• Trying to gauge intention
• Expressing boredom,
excitement or any other
personal feelings
(image courtesy : Freedigitalphotos.net)

8. SO FOLLOW THESE POINTS
AND MAKE SURE YOU
DON’T SOUND LIKE A
DRONE ON THE PHONE

10. Contact
Name:Monika Kaushik
Company:Morph your Image
Mobile:91- 9819613307
Email: kaushik.monica@gmail.com
Facebook :https://www.facebook.com/MorphyourImage
Blogsite:www.monikakaushik.co.in