The document discusses knowledge management and the use of wikis to improve collaboration in organizations. It describes a pilot project using a wiki platform ("OnePlace") at Allied Irish Bank to encourage information sharing among technology and operations teams. The summary evaluates some success factors of the pilot, including engaging senior users, focusing on high-value content, and securing participation across departments.

1. Success Factors Colin Mooney Connectr #4, IBM Mulhuddart, Dublin. 03/06/2008

18. Top-Down From Senior Management Bottom-Up from Grassroots Laterally through COP’s

29. Email: [email_address] or [email_address] Blog: http://www.extacit.blogspot.com