Whether you’re running a political campaign, managing a Super Bowl or opening a retail store, you have to know your customers and prospects to be successful. If you understand them and know when and how to engage with them, you’ll boost loyalty with existing customers and convert prospects into buyers. But you can engage your customers intelligently only after you accurately understand their conversations and identify the key themes that run through them. NetBase enables you to do that and more. We provide a fast and accurate platform you can use to listen to prospects and consumers, publish your contributions to the online conversation, and engage in real time. Check out this Social Engagement Solution Sheet to learn how NetBase helps your team deliver excellent service across the social web.

1. Deliver Excellent Customer Service
with NetBase Social Engagement
Whether you’re running a political campaign,
managing a Super Bowl or opening a retail store,
you have to know your customers and prospects
to be successful. If you understand them and
know when and how to engage with them, you’ll
boost loyalty with existing customers and convert
prospects into buyers.
But you can engage your customers intelligently
only after you accurately understand their
conversations and identify the key themes that
run through them. NetBase enables you to do
that and more. We provide a fast and accurate
platform you can use to listen to prospects and
consumers, publish your contributions to the
online conversation, and engage in real time.
Get Advanced Workflow Management
To manage your content and marketing strategies,
you need a workflow system that’s advanced
enough to keep up with the complexities and
volume of your ongoing dialogue with prospects
and customers. You also need the ability to assign
roles with approval routing for more control.
NetBase delivers all that. Our easy-to-use but
advanced workflow management system enables
you to react to crises and opportunities in real time.
Know When and Where to Respond
Accurately analyze your target audience
across millions of data sources, understand
emerging conversation themes, get notified
of unusual changes, and be proactive in
reaching out to consumers to mitigate risk or
amplify a message.
Easily engage with
your customers
using NetBase
Social Engagement
and Publishing

2. Use Sophisticated Routing and Queues
Managing responses to dozens, hundreds, or tens
of thousands of customers can be overwhelming
and time-consuming and can lead to mistakes.
With NetBase’s sophisticated ticketing system,
you can automatically assign posts to agents or
queues, manage groups of support teams, and
cover multiple conversation streams. Routing rules
can be easily configured to address various issues,
including complaints, questions, needs or wishes.
Standardize Your Responses with Easy-to-Use
Response Templates
We all know how time-consuming social
engagement can be. With NetBase, you can
use pre-defined templates to standardize your
responses for common questions and topics.
Engage Across Multiple Channels Simultaneously
No need to go from tool to tool to engage with
your customers and fans. With NetBase, you
can engage across multiple channels, including
Twitter, Facebook, Google+, LinkedIn, Tumblr and
WordPress—in one central place.
Involve Your Entire Team
Marketing may take the lead in engaging with
your customers via social media, but others in
your organization can also play valuable roles.
About NetBase
NetBase enables business leaders to
manage and track marketing and content
strategies with real-time, fast and accurate
Social Media Analytics. Clients include
Coca-Cola, Kraft, Taco Bell, AMC, National
Geographic, Condé Nast, Jim Beam, and
J.D. Power and Associates.
For more information, visit: www.netbase.com
@NetBase
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NetBaseInc
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NetBase Solutions, Inc
With NetBase, your entire staff can participate in
the two-way conversation—and with advanced
approval workflow management, you can easily
control the entire process.
Take Advantage of Time Release Tweets and Posts
With NetBase, you can do more than simply
schedule your posts. You can release tweets or
posts at specific intervals over the course of a
defined period to align your content with events
and campaigns.
Track Conversions
Track click-through on links with bitly, goo.gl, bud.
url or su.pr and find out what type of content
drives visitors to your website. Combined with
our post-performance analysis dashboards, you’ll
know exactly what messaging, content or element
of the content (advertising, music, character)
resonated most with your audience.
Get a No-Hassle, Single Sign-On Platform
Tired of having to log in to multiple tools to listen,
engage and publish? With NetBase, you get a
no-hassle, single sign-on platform for all your
listening, engagement and publishing needs.
Learn more or contact us for a demo:
Email: info@netbase.com
Phone: 1-855-SOCMROI
(1-855-762-6764)
2087 Landings Drive
Mountain View, CA 94093