Quality management - PMP

2.  Project quality management:
 Plan quality (planning)
 Perform quality assurance (execution)
 Perform quality control (monitor & control)

3.  Quality Vs Grade:
 Quality: Degree to which a set of inherent
characteristics fulfill requirements.
 Grade: Category or rank given to entities having the
same functional use but different technical
characteristics.

4.  Quality approaches:
 Conformance to requirements
 Gold plating
 Organization of standardization ISO
 Total quality management TQM
 Six sigma (VOC  CTQ)
 Continuous improvement (Kiazen)

5.  Modern quality:
 Customer satisfaction: understanding,
evaluating defining and managing expectations
so customer requirements are met.
 Prevention over inspection

6.  Cost of quality:
 Cost of conformance
Prevention costs: training, six sigma projects,
quality plan.
Appraisal costs: inspection, testing & quality
audits.

7.  Cost of quality:
 Cost of nonconformance
Internal costs: detected prior to delivery of the
products or service like rework, scrap, re-testing of
failures.
External cost: detected after delivery of the product
or services like warranty, recalls, returns.

8. 1- Plan quality
 Process of identifying quality requirements and /
or standards for the project/ product, and
documenting how the project will demonstrate
compliance.

9. Inputs
• Scope baseline
• Stakeholder
register
• Cost
performance
baseline
• Schedule
baseline
• Risk register
• OPA
• EEF
Tools &
techniques
• Cost benefit
analysis
• Cost of quality
• Control charts
• Benchmarking
• Statistical
sampling
• Flowcharting
Outputs
• Quality
management
plan
• Quality
metrics
• Quality
checklists
• Process
improvement
plan
• Project
documents
updates.

10.  Plan quality tools & techniques:
 Cost benefit analysis: tradeoffs between cost of the
quality & the benefits should be considered in
quality planning.
 Cost of quality: cost of conformance & cost of
nonconformance

11.  Control chart: determine if the process is in control
or not.
 Benchmarking: comparing with other comparable
projects to identify best practice or generate
improvement ideas.

12.  Statistical sampling: choosing part of the population
for inspection
 Flowcharting : graphical representation of a process
showing the relationships among steps.

13.  Plan quality outputs:
 Quality management plan: describes how the
project team will implement quality policy and
addresses quality control, quality assurance and
improvement plan.
 Quality metrics: describes project attribute & how
the quality control process will measure it.

14.  Quality checklists: a set of required steps or
standardized steps
 Process improvement plan: details the steps for
analyzing processes to identify activities which
enhance their value.

15. 2- Perform quality assurance
 Process of auditing the quality requirements and
results of quality control measurements to ensure
appropriate quality standards are use.

16. Inputs
• Project
management
plan
• Quality metrics
• Work
performance
information
• Quality control
measurements
Tools &
techniques
• Plan quality &
quality control
tools and
techniques.
• Quality audits
• Process
analysis
Outputs
• Organizational
process assets
updtes
• Change
requests
• project
management
plan updates
• Project
documents
updates.

17. Perform quality assurance tools &
techniques
Quality audits: independent review to determine
whether project activities comply with
organizational and project policies, procedures.
Process analysis: used to examine problems
experienced & non value added activities like root
cause analysis.

18. 3- Perform quality control
 Monitoring & recording results of executing quality
activities to assess performance and recommend
necessary changes, identifies ways to eliminate causes
of un satisfactory results and performance.

19. Inputs
• Project
management
plan
• Quality metrics
• Quality
checklists
• Work
performance
measurements
• Approved
change requests
• Deliverables
• OPA
Tools & techniques
• Cause & effect
diagram
• Control charts
• Flowchart
• Histogram
• Run charts
• Scatter diagram
• Statistical
sampling
• Inspection
• Approved
change request
review
Outputs
• Quality control
measurement
• Validated changes
• Validated
delivebles
• Organizational
process assets
updates
• Change requests
• Project
management plan
updates
• Project
documents
updates

20. Perform quality outputs
 Quality control measurements: documented quality
control activities results.
 Validated changes: reinserting changes and repaired
items.
 Validated deliverables: determine the correctness of
deliverables
 Change requests.

21. Thanks