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Mowgli UK Pilot Mentoring Programme:
                             Results and Impact




 The Mowgli Foundation: Investing in mentors and entrepreneurs who will make a difference

                                 Mowgli UK, March 2012




UK Charity Number 1127087
                               Registered Charity No. 1127087
North West Pilot, November 2010- November 2011
In November 2010, the Mowgli Foundation matched 7 entrepreneurs with 7 mentors, facilitating 1-year
mentoring relationships. This was our UK pilot programme, launched after delivering many successful
programmes in the Middle East. The results of the pilot programme point to the positive impacts of
mentoring on UK entrepreneurs1. The report includes:

        1.    Personal and business impacts on Mowgli mentee entrepreneurs;
        2.    Feedback on the quality of Mowgli’s programmes and testimonials;
        3.    Positive impacts on Mowgli’s voluntary mentors;
        4.    A detailed case study of a Mowgli mentee, Kashef Ahmad from Manchester.



                      1. Impacts on Mentee’s Business after 1 Year Mentoring
Many Mowgli entrepreneurs reported tangible progression on their business:

            67% of the entrepreneurs expanded product line/service offering
            67% of the entrepreneurs increased their client list
            67% of the entrepreneurs predict higher profits
            33% secured new outside investment; 50% increased their quarterly turnover
            4 new jobs were created, an increase of 23% on the total staff numbers of the mentees at the outset
             of the programmes.
            Only 1 participant saw no positive developments in the business at all throughout the year.

                         …and on Mentees’ Personal and Management Skills
            71% said that their mentor helped them to understand how to move the business to the next growth
             stage.
            57.1% said their mentor helped them improve their time management, develop their
             practical/technical skills and manage their cash flow.
            71.4% said their mentors “helped a lot” with addressing doubts about the direction of their business.

Mowgli UK Pilot Mentee:




               “The most significant development for me is that I now take a much broader
               look at developments in my business, and forecast their end value, to prioritise
               my decision making.”


                                    2. Feedback on the Mowgli approach
We asked about the Mowgli programme itself and the relationship and support we offer:


1 Mowgli’s pilot programmes in new countries are often less selective with entrepreneur mentees, since demand for places is
less than on established programmes. For example, one UK Pilot mentee was at very early start-up stage, whereas our
usual criteria demand a minimum 6 months trading. This means that some of our results- number of jobs created for
example- are not as high as we would expect on established programmes.




             UK Charity Number 1127087
                                               Registered Charity No. 1127087
       100% of entrepreneurs on the programme said they would recommend Mowgli’s programme to other
         entrepreneurs.
        72% of mentors and mentees maintained their relationship for 1 full year, and all of those pairs will
         continue their relationship after the official programme end
        85.7% of the Pilot mentees will now consider mentoring others in their community in the future.

Why would you recommend this programme to other entrepreneurs like you?


“It’s a lonely business doing business. Help and support is vital when things are not
going the way you want them to.”

“It is a fantastic opportunity to face your demons in a safe environment, with someone
who you implicitly trust, and know that they have you and your interests at heart. It is
a process that allows you to learn, develop and let go of fears.”

“I feel there is much more to enterprise than meets the eyes. Having someone to share
that with is a benefit I would want all new entrepreneurs to experience.”



                      3. Positive Impacts and Benefits for Mowgli Mentors:
Mowgli’s mentors are voluntary and are recruited from the community as well as through corporate
partners. It is important to Mowgli that their mentoring experience brings them tangible benefits as well as a
rewarding personal experience. Here are some of the key impacts on UK Pilot mentors:

         100% of mentors said they would recommend the programme to other professionals
         100% of mentors felt the programme had been beneficial to them.
         100% said that they felt the programme had improved their active listening skills.
         80% said that the programme had helped them to identify their own strengths and weaknesses,
          helped them to be more empathetic towards others, and helped them to improve their leadership
          skills.

Why would you recommend Mowgli mentoring to other professionals like you?

“Mentoring involves developing people's skills as well as genuinely making a
difference. It also delivers real results. I am involved in other mentoring programmes.
Mowgli, by far is the best!”

“As well as giving something back it is a fantastic opportunity for self-development,
developing self-awareness[…]. In addition to this, the mentor training provided by
Mowgli is second to none.”




          UK Charity Number 1127087
                                           Registered Charity No. 1127087
4. Mowgli Mentee Case Study:

                                 Kashef Ahmad, The Taxi Academy

                                    Kashef Ahmad is the Founder of the Taxi Academy, a training centre
                                    which helps people train as taxi or private hire car drivers for 9 different
                                    councils of Greater Manchester. Having helped around 1000 trainees into
                                    self-employment, the Taxi Academy has received recognition for its
                                    business model from HSBC Startup Stars and the Smarta 100 Awards for
                                    Innovation. He was matched with his Mowgli mentor, Andrea, on our
                                    North West pilot.
                                    Andrea, his mentor, has been there while the Academy grew rapidly
                                    (employing 3 new staff); brought in new service offerings; and moved
                                    operations into new cities. Kashef explains how Andrea, and the Mowgli
                                    experience, encouraged him on this journey.

“When I applied for the Mowgli programme, I was quite cynical about what I might get out of it- I’ve been in
business 20 years, and I know my industry inside out. But in other ways I was actually desperate for some
sort of outside help, to release the pressure. It’s so lonely at the top, and you just can’t burden your staff
with all the ideas, risks and decisions you’re considering constantly as a business owner.

                                                           Andrea, my mentor, helped me over the year mainly
                                                       because of how much empathy she has; she really took
                                                         time to listen. When I had crucial decisions to make, I
                                                      would ring her up and talk and talk; she would sit quietly,
                                                        ask one really good question, and I would then just talk
                                                           my way into the right answer! It was such a relief, to
                                                                           bounce decisions off someone first.

                                                         Andrea was always there for me, especially last year
                                                      when I had some personal issues to deal with alongside
                                                       work. I feel that her support helped me to keep working
   Kashef and his business partner James Hill
                                                                           on my business- not getting lost in it.
 receive their HSBC Startup Stars award in 2008


                                                             Increase in turnover and profit
Now, I consider that I’m a mentor to others around           Increased employee numbers from
me, including many of the drivers we train. When              2 to 5; expanded service offering
you’re in business a long time, you get used to the          Clarity on business model and
repeated challenges and knockbacks that come with
                                                              strategy; long term goals
it- but, it can still be hard to stay motivated.
Mentoring helps with that motivation. Even though I          Developed confidence managing
make little changes to my big vision every day, I now         finances, making decisions and
have a clear idea of what I’m aiming for."                    taking risks
                                                             Now mentoring others within his
                                                              professional life




       UK Charity Number 1127087
                                            Registered Charity No. 1127087

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Mowgli North West Pilot- Impact Report

  • 1. Mowgli UK Pilot Mentoring Programme: Results and Impact The Mowgli Foundation: Investing in mentors and entrepreneurs who will make a difference Mowgli UK, March 2012 UK Charity Number 1127087 Registered Charity No. 1127087
  • 2. North West Pilot, November 2010- November 2011 In November 2010, the Mowgli Foundation matched 7 entrepreneurs with 7 mentors, facilitating 1-year mentoring relationships. This was our UK pilot programme, launched after delivering many successful programmes in the Middle East. The results of the pilot programme point to the positive impacts of mentoring on UK entrepreneurs1. The report includes: 1. Personal and business impacts on Mowgli mentee entrepreneurs; 2. Feedback on the quality of Mowgli’s programmes and testimonials; 3. Positive impacts on Mowgli’s voluntary mentors; 4. A detailed case study of a Mowgli mentee, Kashef Ahmad from Manchester. 1. Impacts on Mentee’s Business after 1 Year Mentoring Many Mowgli entrepreneurs reported tangible progression on their business:  67% of the entrepreneurs expanded product line/service offering  67% of the entrepreneurs increased their client list  67% of the entrepreneurs predict higher profits  33% secured new outside investment; 50% increased their quarterly turnover  4 new jobs were created, an increase of 23% on the total staff numbers of the mentees at the outset of the programmes.  Only 1 participant saw no positive developments in the business at all throughout the year. …and on Mentees’ Personal and Management Skills  71% said that their mentor helped them to understand how to move the business to the next growth stage.  57.1% said their mentor helped them improve their time management, develop their practical/technical skills and manage their cash flow.  71.4% said their mentors “helped a lot” with addressing doubts about the direction of their business. Mowgli UK Pilot Mentee: “The most significant development for me is that I now take a much broader look at developments in my business, and forecast their end value, to prioritise my decision making.” 2. Feedback on the Mowgli approach We asked about the Mowgli programme itself and the relationship and support we offer: 1 Mowgli’s pilot programmes in new countries are often less selective with entrepreneur mentees, since demand for places is less than on established programmes. For example, one UK Pilot mentee was at very early start-up stage, whereas our usual criteria demand a minimum 6 months trading. This means that some of our results- number of jobs created for example- are not as high as we would expect on established programmes. UK Charity Number 1127087 Registered Charity No. 1127087
  • 3. 100% of entrepreneurs on the programme said they would recommend Mowgli’s programme to other entrepreneurs.  72% of mentors and mentees maintained their relationship for 1 full year, and all of those pairs will continue their relationship after the official programme end  85.7% of the Pilot mentees will now consider mentoring others in their community in the future. Why would you recommend this programme to other entrepreneurs like you? “It’s a lonely business doing business. Help and support is vital when things are not going the way you want them to.” “It is a fantastic opportunity to face your demons in a safe environment, with someone who you implicitly trust, and know that they have you and your interests at heart. It is a process that allows you to learn, develop and let go of fears.” “I feel there is much more to enterprise than meets the eyes. Having someone to share that with is a benefit I would want all new entrepreneurs to experience.” 3. Positive Impacts and Benefits for Mowgli Mentors: Mowgli’s mentors are voluntary and are recruited from the community as well as through corporate partners. It is important to Mowgli that their mentoring experience brings them tangible benefits as well as a rewarding personal experience. Here are some of the key impacts on UK Pilot mentors:  100% of mentors said they would recommend the programme to other professionals  100% of mentors felt the programme had been beneficial to them.  100% said that they felt the programme had improved their active listening skills.  80% said that the programme had helped them to identify their own strengths and weaknesses, helped them to be more empathetic towards others, and helped them to improve their leadership skills. Why would you recommend Mowgli mentoring to other professionals like you? “Mentoring involves developing people's skills as well as genuinely making a difference. It also delivers real results. I am involved in other mentoring programmes. Mowgli, by far is the best!” “As well as giving something back it is a fantastic opportunity for self-development, developing self-awareness[…]. In addition to this, the mentor training provided by Mowgli is second to none.” UK Charity Number 1127087 Registered Charity No. 1127087
  • 4. 4. Mowgli Mentee Case Study: Kashef Ahmad, The Taxi Academy Kashef Ahmad is the Founder of the Taxi Academy, a training centre which helps people train as taxi or private hire car drivers for 9 different councils of Greater Manchester. Having helped around 1000 trainees into self-employment, the Taxi Academy has received recognition for its business model from HSBC Startup Stars and the Smarta 100 Awards for Innovation. He was matched with his Mowgli mentor, Andrea, on our North West pilot. Andrea, his mentor, has been there while the Academy grew rapidly (employing 3 new staff); brought in new service offerings; and moved operations into new cities. Kashef explains how Andrea, and the Mowgli experience, encouraged him on this journey. “When I applied for the Mowgli programme, I was quite cynical about what I might get out of it- I’ve been in business 20 years, and I know my industry inside out. But in other ways I was actually desperate for some sort of outside help, to release the pressure. It’s so lonely at the top, and you just can’t burden your staff with all the ideas, risks and decisions you’re considering constantly as a business owner. Andrea, my mentor, helped me over the year mainly because of how much empathy she has; she really took time to listen. When I had crucial decisions to make, I would ring her up and talk and talk; she would sit quietly, ask one really good question, and I would then just talk my way into the right answer! It was such a relief, to bounce decisions off someone first. Andrea was always there for me, especially last year when I had some personal issues to deal with alongside work. I feel that her support helped me to keep working Kashef and his business partner James Hill on my business- not getting lost in it. receive their HSBC Startup Stars award in 2008  Increase in turnover and profit Now, I consider that I’m a mentor to others around  Increased employee numbers from me, including many of the drivers we train. When 2 to 5; expanded service offering you’re in business a long time, you get used to the  Clarity on business model and repeated challenges and knockbacks that come with strategy; long term goals it- but, it can still be hard to stay motivated. Mentoring helps with that motivation. Even though I  Developed confidence managing make little changes to my big vision every day, I now finances, making decisions and have a clear idea of what I’m aiming for." taking risks  Now mentoring others within his professional life UK Charity Number 1127087 Registered Charity No. 1127087