Using a client survey system is necessary for any business wanting to know how their clients view their services or products. Our veterinary practices are using the Net Promoter Score client survey system to monitor how our customers view our services. It has enabled us to ensure that we are the right track with regards to customer service.
9. The NPS
McKee-Pownall Equine Services Customer Feedback
Survey
1.
• 4 questions
How likely is it that you would recommend our company to a friend of
colleague?
0 - Not at all likely 1 2 3 4 5 - Neutral 6 7 8 9 10 - Extremely likely
• constantcontact.com
2.
If you scored us above 8 on the above question, what is the primary reason for
the score you gave us?
• Surveymonkey.com
Target clients
350 characters left.
• 3.
If you scored us below 8 on the above question, what is the primary reason for
the score you have us? If you would like to discuss your recent visit and how
it impacted your score, please add your name and number.
• Results shared
350 characters left.
4.
How long have you been a client of McKee-Pownall?
1 year or less
1 - 3 years
3 - 5 years
5 + years
Finish